Tabung Haji systems resume after cyberattack, depositors’ savings confirmed safe

Lembaga Tabung Haji (TH) announced the resumption of its key systems and services following a cyberattack on October 8, confirming the safety of depositors' savings.

TH undertook comprehensive security checks and system recovery measures, with branches in Kedah, Terengganu, and Kelantan reopening, and other branches resuming normal operations.

The agency collaborated with cybersecurity authorities to address the threat and reinforce system security, ensuring the safety of reactivated services.

TH has lodged a police report and continues to monitor systems closely while urging depositors to report any anomalous activities.

KUALA LUMPUR, Oct 12 — Lembaga Tabung Haji’s (TH) key systems and services have resumed operations following a temporary suspension due to a cyberattack on Oct 8, with depositors’ savings confirmed to be safe.

In a statement today, TH announced that the reactivation of these key systems and services followed comprehensive security checks, the strengthening of controls, and system recovery measures.

According to the statement, TH branches in Kedah, Terengganu, and Kelantan resumed operations yesterday, while branches in other states opened as usual today; services provided through strategic banking partners have also been reactivated.

“TH assures that depositors’ savings are safe. Close monitoring and security enhancements will continue to ensure that the reactivated systems and services operate safely and smoothly,” the statement read.

On Oct 8, TH temporarily suspended system and service operations across all channels to protect depositors’ savings and personal information following a cyberattack that caused service disruptions.

Following the incident, TH said its internal team collaborated with external experts and national cybersecurity authorities to investigate the event, address the threat, and restore the systems.

Describing the attack as a criminal act against TH and the nation intended to disrupt its services, the agency lodged a police report and notified the National Cyber Security Agency (NACSA) and the Department of Personal Data Protection (JPDP).

At the same time, TH announced that all functions of the THiJARI platform have resumed operations, with the exception of password resets, new user registration, and online account opening.

“These three functions still require further restoration work before they can be reactivated. Updates regarding this matter will be communicated through TH’s official channels from time to time.”

According to TH, close monitoring and security enhancements will continue to ensure that the reactivated systems and services operate safely and smoothly.

Consequently, the agency urges depositors who detect any unusual transactions, or who require assistance or have inquiries, to immediately contact the TH Contact Centre (THCC) at 03-6207 1919.

“TH extends its appreciation to depositors for their patience, cooperation, and support throughout this restoration period. We once again apologise and deeply regret the incident; however, these measures were necessary to safeguard depositors’ savings,” the statement added. — Bernama

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马来西亚朝圣基金局 (Lembaga Tabung Haji，简称 TH) 宣布，在 10 月 8 日遭受网络攻击后，其关键系统和服务已恢复运行，确认储户的存款安全无虞。

TH 采取了全面的安全检查和系统恢复措施，吉打州、登嘉楼州和吉兰丹州的分行重新开业，其他分行也恢复了正常运营。

该机构与网络安全部门合作，应对威胁并加强系统安全，确保重新激活的服务的安全。

TH已向警方报案，并继续密切监控系统，同时敦促储户举报任何异常活动。

吉隆坡，10 月 12 日讯——马来西亚朝圣基金局 (Lembaga Tabung Haji，简称 TH) 的关键系统和服务在 10 月 8 日因网络攻击而暂时停止运营后，现已恢复运行，储户的存款也得到确认安全。

泰国电信今天发表声明称，在进行了全面的安全检查、加强控制和系统恢复措施后，这些关键系统和服务已重新启用。

声明称，TH银行在吉打州、登嘉楼州和吉兰丹州的分支机构已于昨日恢复营业，其他州的分支机构也于今日照常营业；通过战略银行合作伙伴提供的服务也已重新激活。

声明中写道：“TH保证储户的存款安全。我们将继续密切监控并加强安全措施，以确保重新启用的系统和服务安全顺畅地运行。”

10 月 8 日，泰国银行因网络攻击导致服务中断，为保护储户的储蓄和个人信息，暂停了所有渠道的系统和服务运营。

事件发生后，TH表示其内部团队与外部专家和国家网络安全机构合作，调查事件、应对威胁并恢复系统。

该机构将此次攻击描述为针对泰国和国家的犯罪行为，旨在扰乱其服务，并已向警方报案，同时通知了国家网络安全局（NACSA）和个人数据保护部（JPDP）。

与此同时，TH宣布THiJARI平台的所有功能均已恢复运行，但密码重置、新用户注册和在线账户开立除外。

“这三项功能仍需进一步修复才能重新启用。有关此事的最新进展将通过TH官方渠道不时发布。”

据TH称，将继续密切监控并加强安全措施，以确保重新启用的系统和服务安全顺利运行。

因此，该机构敦促发现任何异常交易、需要帮助或有疑问的储户立即拨打 03-6207 1919 联系 TH 联系中心 (THCC)。

“TH银行感谢储户在恢复期间的耐心、合作和支持。我们再次就此次事件致歉并深感遗憾；然而，这些措施对于保障储户的存款是必要的。”声明补充道。——马新社

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