Public hospitals, healthcare institutions across Singapore hit by system disruptions

Healthcare institutions belonging to Singapore's three public healthcare clusters separately reported disruptions that could result in longer waiting times and delays for patients.

A view of Tan Tock Seng Hospital.

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SINGAPORE: Healthcare institutions across Singapore reported system disruptions on Tuesday (Oct 13), affecting services ranging from appointment bookings to patient registration and call centre operations.

NHG Health, the National University Hospital and Singapore General Hospital (SGH) separately reported disruptions that could result in longer waiting times and delays for patients.

The affected institutions belong to Singapore's three public healthcare clusters - NHG Health, the National University Health System (NUHS) and SingHealth.

NHG Health said in a Facebook post on Tuesday morning that the call centre lines for its institutions were temporarily unavailable.

CNA Games Guess Word Crack the word, one row at a time Buzzword Create words using the given letters Mini Sudoku Tiny puzzle, mighty brain teaser Mini Crossword Small grid, big challenge Word Search Spot as many words as you can Show More Show Less It subsequently updated the post to say that its institutions were experiencing a system disruption affecting some services. The group said it was working to restore the affected services, and has deployed additional staff to assist with patient services on site. NHG Health oversees four hospitals - Tan Tock Seng Hospital, Khoo Teck Puat Hospital, Woodlands Hospital and Yishun Community Hospital. It also manages 10 polyclinics and institutions including the Institute of Mental Health, National Skin Centre and National Centre for Infectious Diseases. Tan Tock Seng Hospital said patients visiting its clinics and pharmacy could experience longer waiting times because of the disruption. NHG Health advised patients and members of the public to visit its websites or use the HealthHub and NHG Health apps for assistance. "We are sorry for the inconvenience caused. We seek your understanding and patience during this time," the group said. CNA's calls to NHG's main contact centre hotline at 10am immediately failed before connecting. Calls to Tan Tock Seng Hospital and Khoo Teck Puat Hospital also failed to connect, although a call to the Institute of Mental Health connected successfully. NUHS, SGH TECHNICAL DISRUPTIONS Separately, NUHS said in a Facebook post that it was "experiencing technical disruptions affecting multiple systems". "We seek the public's understanding that longer waiting times may be expected," said NUHS, adding that it is working with Synapxe, Singapore’s national HealthTech agency, to resolve the matter. NUHS comprises eight polyclinics, three speciality centres and five hospitals including National University Hospital, Alexandra Hospital and Ng Teng Fong General Hospital. SGH and the National Heart Centre, which are under the SingHealth cluster, also reported a temporary system disruption affecting several services, including outpatient appointment bookings and changes, visitor registration and billing enquiries. The hospital said its call centre remained open but was temporarily unable to process appointment bookings or changes. Visitor registration could also take longer than usual, and patients were advised to allow additional time when visiting. "Our teams are working to restore the affected systems as soon as possible and will provide updates when services resume," SGH said. "We sincerely apologise for the inconvenience and thank you for your patience and understanding." Meanwhile, Singapore's 24-hour national mental health helpline and textline service, mindline.sg, also experienced technical difficulties earlier on Tuesday. In an update at 12pm, it said its services are now fully operational. The cause of the disruptions and whether the incidents were connected remained unclear. CNA has contacted Synapxe and the healthcare clusters for more information.

It subsequently updated the post to say that its institutions were experiencing a system disruption affecting some services.

The group said it was working to restore the affected services, and has deployed additional staff to assist with patient services on site.

NHG Health oversees four hospitals - Tan Tock Seng Hospital, Khoo Teck Puat Hospital, Woodlands Hospital and Yishun Community Hospital.

It also manages 10 polyclinics and institutions including the Institute of Mental Health, National Skin Centre and National Centre for Infectious Diseases.

Tan Tock Seng Hospital said patients visiting its clinics and pharmacy could experience longer waiting times because of the disruption.

NHG Health advised patients and members of the public to visit its websites or use the HealthHub and NHG Health apps for assistance.

"We are sorry for the inconvenience caused. We seek your understanding and patience during this time," the group said.

CNA's calls to NHG's main contact centre hotline at 10am immediately failed before connecting.

Calls to Tan Tock Seng Hospital and Khoo Teck Puat Hospital also failed to connect, although a call to the Institute of Mental Health connected successfully.

NUHS, SGH TECHNICAL DISRUPTIONS

Separately, NUHS said in a Facebook post that it was "experiencing technical disruptions affecting multiple systems".

"We seek the public's understanding that longer waiting times may be expected," said NUHS, adding that it is working with Synapxe, Singapore’s national HealthTech agency, to resolve the matter.

NUHS comprises eight polyclinics, three speciality centres and five hospitals including National University Hospital, Alexandra Hospital and Ng Teng Fong General Hospital.

SGH and the National Heart Centre, which are under the SingHealth cluster, also reported a temporary system disruption affecting several services, including outpatient appointment bookings and changes, visitor registration and billing enquiries.

The hospital said its call centre remained open but was temporarily unable to process appointment bookings or changes.

Visitor registration could also take longer than usual, and patients were advised to allow additional time when visiting.

"Our teams are working to restore the affected systems as soon as possible and will provide updates when services resume," SGH said.

"We sincerely apologise for the inconvenience and thank you for your patience and understanding."

Meanwhile, Singapore's 24-hour national mental health helpline and textline service, mindline.sg, also experienced technical difficulties earlier on Tuesday.

In an update at 12pm, it said its services are now fully operational.

The cause of the disruptions and whether the incidents were connected remained unclear. CNA has contacted Synapxe and the healthcare clusters for more information.

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新加坡三大公共医疗集群的医疗机构分别报告了服务中断情况，这可能会导致患者等待时间延长和延误。

陈笃生医院一景。

这段音频由人工智能工具生成。

新加坡：周二（10 月 13 日），新加坡各地的医疗机构报告系统中断，影响了从预约到病人登记和呼叫中心运营等一系列服务。

NHG Health、新加坡国立大学医院和新加坡中央医院（SGH）分别报告了服务中断情况，这可能会导致患者等待时间延长和延误。

受影响的机构属于新加坡的三大公共医疗保健集团——NHG Health、国立大学医疗系统（NUHS）和新加坡保健集团（SingHealth）。

NHG Health周二上午在Facebook上发帖称，其旗下机构的呼叫中心线路暂时无法使用。

CNA游戏猜词游戏：逐行破解单词；流行词游戏：用给定的字母组成单词；迷你数独：小巧的谜题，强大的脑力挑战；迷你填字游戏：小网格，大挑战；单词搜索：尽可能多地找到单词。显示更多 显示更少 随后，该集团更新了帖子，称其下属机构的系统出现故障，影响了部分服务。该集团表示，正在努力恢复受影响的服务，并已部署额外人员协助现场患者服务。NHG Health 旗下拥有四家医院——陈笃生医院、邱德拔医院、兀兰医院和义顺社区医院。此外，它还管理着10家综合诊所和机构，包括心理卫生学院、国家皮肤中心和国家传染病中心。陈笃生医院表示，由于系统故障，前往其诊所和药房就诊的患者可能需要等待更长时间。NHG Health 建议患者和公众访问其网站或使用 HealthHub 和 NHG Health 应用程序寻求帮助。 “对于由此造成的不便，我们深表歉意。在此期间，敬请各位理解并耐心等待。”该集团表示。CNA记者上午10点拨打NHG（新加坡国立大学集团）主联络中心热线电话，起初均无法接通。拨打陈笃生医院和邱德拔医院的电话也未能接通，但拨打心理卫生学院的电话则成功接通。新加坡国立大学医疗系统（NUHS）和新加坡中央医院（SGH）也遭遇技术故障。NUHS在Facebook上发帖称，其“多个系统受到技术故障影响”。NUHS表示：“我们恳请公众理解，等待时间可能会延长。”并补充说，NUHS正在与新加坡国家医疗科技机构Synapxe合作解决此事。NUHS旗下包括八家综合诊所、三家专科中心和五家医院，其中包括新加坡国立大学医院、亚历山大医院和黄廷方综合医院。新加坡中央医院（SGH）和隶属于新加坡保健集团（SingHealth）的新加坡国家心脏中心也报告称，其系统出现暂时性故障，影响到包括门诊预约和更改、访客登记以及账单查询在内的多项服务。医院表示，其呼叫中心仍然开放，但暂时无法处理预约或更改。访客登记所需时间也可能比平时更长，建议患者在就诊时预留更多时间。新加坡中央医院表示：“我们的团队正在努力尽快恢复受影响的系统，服务恢复后将及时发布最新消息。对于由此造成的不便，我们深表歉意，并感谢您的耐心和理解。”与此同时，新加坡24小时全国心理健康热线和短信服务mindline.sg周二早些时候也出现了技术故障。该机构在中午12点发布的最新消息中表示，其服务现已全面恢复运行。故障原因以及这些事件是否有关联尚不清楚。亚洲新闻台（CNA）已联系Synapxe和上述医疗集团以获取更多信息。

随后，该公司更新了帖子，称其机构正经历系统中断，部分服务受到影响。

该集团表示，他们正在努力恢复受影响的服务，并已部署更多工作人员协助现场的患者服务。

NHG Health 旗下管理四家医院——陈笃生医院、邱德拔医院、兀兰医院和义顺社区医院。

它还管理着 10 家综合诊所和机构，包括精神卫生研究所、国家皮肤中心和国家传染病中心。

陈笃生医院表示，由于此次中断，前往其诊所和药房就诊的患者可能会面临更长的等待时间。

NHG Health建议患者和公众访问其网站或使用HealthHub和NHG Health应用程序寻求帮助。

“对于由此造成的不便，我们深表歉意。在此期间，恳请您的理解和耐心。”该组织表示。

CNA上午10点拨打NHG主要联络中心热线电话，但立即接通前就出现故障。

拨打陈笃生医院和邱德拔医院的电话均未接通，但拨打心理卫生学院的电话却成功接通。

新加坡国立大学医院（NUHS）、新加坡中央医院（SGH）技术故障

另外，新加坡国立大学医疗系统（NUHS）在Facebook上发帖称，其“多个系统正经历技术中断”。

“我们希望公众理解，等待时间可能会延长，”新加坡国立大学医院系统（NUHS）表示，并补充说，它正在与新加坡国家医疗科技机构 Synapxe 合作解决此事。

新加坡国立大学医院系统 (NUHS) 由八家综合诊所、三家专科中心和五家医院组成，其中包括新加坡国立大学医院、亚历山大医院和黄廷方综合医院。

新加坡中央医院和隶属于新加坡保健集团的国家心脏中心也报告称，系统出现暂时性中断，影响了多项服务，包括门诊预约和更改、访客登记和账单查询。

医院方面表示，其呼叫中心仍然开放，但暂时无法处理预约或更改事宜。

访客登记所需时间可能比平时更长，建议患者在就诊时预留更多时间。

“我们的团队正在努力尽快恢复受影响的系统，服务恢复后会及时发布最新消息，”新加坡中央医院表示。

“对于由此造成的不便，我们深表歉意，并感谢您的耐心和理解。”

与此同时，新加坡24小时全国心理健康热线和短信服务mindline.sg周二早些时候也出现了技术故障。

中午 12 点发布的最新消息称，其服务现已全面恢复运行。

此次中断的原因以及各事件之间是否存在关联尚不清楚。CNA已联系Synapxe公司和相关医疗机构以获取更多信息。

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