Singapore's public healthcare services fully restored after network disruption新加坡公共医疗服务在网络中断后已全面恢复。
All public healthcare services affected by system disruptions earlier on Tuesday (Oct 13) have been fully restored, national health technology agency Synapxe said.Singapore's three public healthcare clusters — NHG Health, National University Healthcare System (NUHS), and SingHealth — had all experienced connectivity issues to varying degrees since Tuesday morning.In a follow-up statement at about 5.40pm, Synapxe said services began to...
All public healthcare services affected by system disruptions earlier on Tuesday (Oct 13) have been fully restored, national health technology agency Synapxe said.
Singapore's three public healthcare clusters — NHG Health, National University Healthcare System (NUHS), and SingHealth — had all experienced connectivity issues to varying degrees since Tuesday morning.
In a follow-up statement at about 5.40pm, Synapxe said services began to be progressively restored from about 3pm, with all affected services fully restored by 4.37pm.
According to the agency, the disruption, which began at about 7.10am, was caused by a technical issue affecting network connectivity.
The issue resulted in disruptions to some services across the public healthcare clusters, including patient-facing services such as appointment bookings through call centres, visitor registration and billing enquiries.
"During the disruption, patients and visitors at some public healthcare institutions experienced longer waiting times for certain services.
"Our teams worked closely with the public healthcare clusters to restore affected services as quickly as possible."
Synapxe also reiterated that there is currently no indication that the disruption was due to a cyber incident , adding that investigations into the technical issue are ongoing.
"We apologise for the inconvenience caused and thank patients, visitors and healthcare staff for their patience and understanding," the agency added.
国家卫生技术机构 Synapxe 表示，周二（10 月 13 日）早些时候受系统中断影响的所有公共医疗保健服务均已完全恢复。
自周二上午以来，新加坡的三大公共医疗保健集团——NHG Health、国立大学医疗保健系统 (NUHS) 和 SingHealth——都出现了不同程度的网络连接问题。
Synapxe 在下午 5 点 40 分左右发布的后续声明中表示，服务从下午 3 点左右开始逐步恢复，所有受影响的服务在下午 4 点 37 分完全恢复。
据该机构称，此次中断始于早上 7 点 10 分左右，是由影响网络连接的技术问题引起的。
该问题导致公共医疗保健集群的一些服务中断，包括面向患者的服务，例如通过呼叫中心预约、访客登记和账单查询。
“在疫情期间，一些公立医疗机构的患者和访客在接受某些服务时经历了更长的等待时间。
“我们的团队与公共医疗机构紧密合作，尽快恢复受影响的服务。”
Synapxe 还重申，目前没有迹象表明此次中断是由于网络事件造成的，并补充说，对技术问题的调查仍在进行中。
该机构补充道：“对于由此造成的不便，我们深表歉意，并感谢患者、访客和医护人员的耐心和理解。”