Two class-action lawsuits filed against food delivery robot companies for biometric privacy violations两起针对外卖机器人公司侵犯生物识别隐私的集体诉讼
Food delivery robots have become a constant in some parts of Chicago, where they are frequently seen wobbling down sidewalks with takeout orders. But two recently filed lawsuits allege that the robots are also collecting information on their travels.
A Serve Robotics delivery robot is parked in the 2300 block of North Kenmore Avenue on the DePaul University campus in Chicago on May 19, 2026. — John J. Kim/Chicago Tribune/TNS
Food delivery robots have become a constant in some parts of Chicago, where they are frequently seen wobbling down sidewalks with takeout orders. But two recently filed lawsuits allege that the robots are also collecting information on their travels.
Class-action lawsuits filed last week against food delivery robot companies Coco and Serve allege that the robot services scan the faces and hands of customers without their consent, using the biometric data to train the companies’ own AI models, and sharing the data with third parties. Both Serve and Coco Robotics deny the claims.
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2026年5月19日，一辆Serve Robotics公司的送货机器人停放在芝加哥德保罗大学校园内北肯莫尔大道2300号街区。——John J. Kim/《芝加哥论坛报》/TNS
在芝加哥的部分地区，送餐机器人已成为常见的景象，人们经常可以看到它们摇摇晃晃地走在人行道上，手里拿着外卖订单。但最近提起的两起诉讼指控这些机器人也在收集它们的行进信息。
上周针对外卖机器人公司Coco和Serve提起的集体诉讼指控，这两家公司未经顾客同意扫描顾客的面部和手部，利用这些生物识别数据训练其人工智能模型，并将数据分享给第三方。Serve和Coco Robotics均否认了这些指控。
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