YouTrip major outage: Most services restored, 3 'degraded'

Multi-currency mobile wallet YouTrip, which reported a "major outage" affecting most of its services earlier on Monday (Oct 19), has since restored most of its services.

Checks by AsiaOne on YouTrip's service status page at 4.30pm shows 20 out of its 23 services in Singapore listed as "operational", while three services — card transactions, payment authentication and ATM withdrawal are listed as "degraded".

Meanwhile, in Thailand, the same three services are listed as degraded..

Users in the two countries earlier took to social media to share that they experienced technical difficulties while performing some of its services.

In response to two users on its Facebook page, YouTrip acknowledged that it is experiencing technical difficulties.

Customers may find "service degradation" in using the card for payments and others services, including ATM withdrawals, it said, seeking the understanding of its users and directed them to keep track of the ongoing service recovery process via its status page.

At its peak, 19 of its 23 services in Singapore were affected, while 11 of its 14 services in Thailand were disrupted.

AsiaOne has contacted YouTrip for more information on what caused the service outage.

多币种移动钱包 YouTrip 周一（10 月 19 日）早些时候报告称其大部分服务出现“重大故障”，但目前已恢复了大部分服务。

AsiaOne 于下午 4 点 30 分查看 YouTrip 的服务状态页面，发现其在新加坡提供的 23 项服务中有 20 项被列为“运营中”，而卡交易、支付认证和 ATM 取款这三项服务被列为“降级”。

与此同时，在泰国，这三项服务也被列为性能下降。

此前，这两个国家的用户纷纷在社交媒体上反映，他们在使用该服务的某些方面遇到了技术困难。

针对其 Facebook 页面上两位用户的评论，YouTrip 承认其遇到了技术故障。

该机构表示，客户在使用该卡进行支付和其他服务（包括 ATM 取款）时可能会遇到“服务降级”的情况，并请求用户理解，同时指示用户通过其状态页面跟踪正在进行的服务恢复过程。

高峰时期，该公司在新加坡的 23 个服务中有 19 个受到影响，在泰国的 14 个服务中有 11 个中断。

AsiaOne已联系YouTrip，以了解导致服务中断的更多信息。