LLM, PCSB apologise for Tuju disruption, say actively restoring and upgrading app after user complaints

The Malaysian Highway Authority is working with Prosignal Consortium to address technical disruptions in the Tuju navigation app caused by a surge in users.

LLM is enhancing Tuju's system stability, navigation functions, and data accuracy in response to public feedback.

Tuju, introduced in 2025, offers highway navigation with traffic updates and emergency assistance, and LLM collaborates with agencies to improve digital security.

KAJANG, Oct 22 — The Malaysian Highway Authority (LLM) is actively working to restore and upgrade the Tuju navigation app after a surge in users triggered technical disruptions, the agency said today.

In a media statement, LLM apologised to users for the difficulties experienced when using the application.

The agency stated that it is currently taking action with the app’s provider, Prosignal Consortium Sdn Bhd (PCSB), to identify the root cause of the disruptions, restore system stability, and increase the application’s capacity to handle the growing number of users.

LLM issued the statement after receiving widespread public feedback regarding the app’s technical glitches, which occurred following Prime Minister Datuk Seri Anwar Ibrahim’s suggestion to consider using the local navigation application.

Beyond system stability, LLM said it is also addressing user feedback concerning navigation functions, route accuracy, and the overall user experience.

“Improvements will continue to be implemented to ensure that Tuju can provide more stable, accurate, and user-friendly services,” the agency said, as reported by Bernama.

LLM noted that the public’s trust must be built through reliable service quality.

Therefore, it said efforts to strengthen Tuju encompass not only system stability but also enhancing navigation functions, data accuracy, and the application’s capacity to meet user needs.

Tuju was initially introduced on November 26, 2025, as a highway navigation app developed by PCSB in collaboration with LLM.

It provides features such as traffic condition updates and emergency assistance to support users during highway journeys.

In line with the government’s focus on strengthening cybersecurity and national digital sovereignty, LLM added that it will continue to collaborate with the Ministry of Works (KKR), the National Cyber Security Agency (NACSA), and other relevant parties to bolster the local navigation ecosystem, including aspects of security and data governance.

Users experiencing issues or wishing to provide feedback regarding the application can do so by emailing [email protected] .

Note: The Malaysian Highway Authority is known as Lembaga Lebuhraya Malaysia (LLM) in Malay.

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马来西亚高速公路管理局正与 Prosignal 联盟合作，解决 Tuju 导航应用程序因用户激增而导致的技术中断问题。

根据公众反馈，LLM正在提升Tuju系统的稳定性、导航功能和数据准确性。

Tuju 于 2025 年推出，提供高速公路导航、交通信息更新和紧急援助，LLM 与各机构合作，以提高数字安全。

加影，10 月 22 日讯——马来西亚高速公路管理局 (LLM) 今天表示，由于用户激增引发技术中断，该机构正在积极努力恢复和升级 Tuju 导航应用程序。

LLM在一份媒体声明中就用户在使用该应用程序时遇到的困难向用户表示歉意。

该机构表示，目前正与该应用程序的提供商 Prosignal Consortium Sdn Bhd (PCSB) 合作，以查明中断的根本原因，恢复系统稳定性，并提高应用程序处理不断增长的用户数量的能力。

在收到公众对该应用程序技术故障的广泛反馈后，LLM 发表了这份声明。此前，首相拿督斯里安华·易卜拉欣建议考虑使用本地导航应用程序。

除了系统稳定性之外，LLM 表示，他们还在解决用户对导航功能、路线准确性和整体用户体验的反馈。

据马来西亚国家通讯社（Bernama）报道，该机构表示：“我们将继续进行改进，以确保Tuju能够提供更稳定、更准确、更人性化的服务。”

LLM指出，必须通过可靠的服务质量来建立公众的信任。

因此，该公司表示，加强途骐的努力不仅包括系统稳定性，还包括增强导航功能、数据准确性以及应用程序满足用户需求的能力。

Tuju 最初于 2025 年 11 月 26 日推出，是一款由 PCSB 与 LLM 合作开发的公路导航应用程序。

它提供交通状况更新和紧急援助等功能，为用户在高速公路上的行驶提供支持。

为响应政府加强网络安全和国家数字主权的号召，LLM补充说，将继续与工程部（KKR）、国家网络安全局（NACSA）和其他相关方合作，加强本地导航生态系统，包括安全和数据治理等方面。

用户如果遇到问题或希望提供有关应用程序的反馈，可以通过发送电子邮件至 [email protected] 进行操作。

注：马来西亚公路管理局在马来语中被称为 Lembaga Lebuhraya Malaysia (LLM)。

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