Waze alternatives? Delivery riders, e-hailing drivers wait for TuJu to prove itself

The article discusses the reluctance of Kuala Lumpur's delivery riders and e-hailing drivers to switch to the locally developed navigation app, TuJu, despite government encouragement.

Riders currently rely on established apps like Waze and Google Maps due to their familiarity, reliability, and integrated features, although considerations about data privacy and local support are pushing for TuJu as an alternative.

The TuJu app, launched in November of the previous year, faces technical challenges but aims to expand its capabilities as the government promotes it over foreign apps.

Ultimately, drivers assert that TuJu must first demonstrate reliability and effectiveness to replace the current navigation apps they trust.

KUALA LUMPUR, Oct 27 — For delivery riders and e-hailing drivers who spend hours on the road, switching navigation apps is not as simple as downloading a new one, especially when the routes they take can affect their time, earnings and ability to reach customers.

Outside Sunway Wangsa Walk here, three delivery riders said they had yet to try TuJu, the locally developed navigation app promoted by the government as an alternative to Waze, with some preferring to wait until it becomes more reliable before making the switch.

Muhammad Nabil Khairuddin, 30, a Grab rider, said he first learnt about TuJu through TikTok and Facebook yesterday and was considering downloading it to see how it compared with established navigation apps.

“I might try downloading and using TuJu first to see whether it needs any improvements. I’ll see how it works,” he told Malay Mail .

For deliveries, however, Nabil said he already relied on Grab’s in-house navigation system, which allows him to find destinations without leaving the ride-hailing app.

He said Grab previously allowed riders to choose between Waze and Google Maps, but its own navigation system now offered a more convenient option.

“For deliveries, Grab has its own map. Previously, we could choose whether to use Waze or Google Maps, but now Grab has its own navigation system, so there is no need to leave the app. We can navigate directly from there,” he said.

Another rider, who wished to be known as Mat Yo, 32, who works with Lalamove, said he would only consider switching to TuJu once the app was stable, preferring to stick with Waze in the meantime.

“Honestly, Waze is the easiest to use. For Lalamove, it can use Google Maps, but I rarely use it because I’m more comfortable with Waze, it’s easier,” he said.

Mohammad Abdul Aziz Mohd Bhekori, 25, another Grab rider, said he knew little about TuJu and continued to rely on Grab’s map or Google Maps.

He said he had stopped using Waze previously because it sometimes directed him along what he considered unreasonable routes.

The hesitation among riders comes as the government urges Malaysians to consider uninstalling Waze over concerns that users’ personal and movement data could fall under Israeli jurisdiction.

Prime Minister Datuk Seri Anwar Ibrahim on October 20, 2026, encouraged the public to use TuJu, developed by the Malaysian Highway Authority (LLM) in collaboration with Prosignal Consortium Sdn Bhd, as an alternative to Waze.

National Security Council director-general for National Security Raja Datuk Nushirwan Zainal Abidin has urged Malaysians to uninstall Waze over the concerns.

However, he said that there will not be a blanket ban issued to preserve individual freedom of choice.

For e-hailing drivers, the decision also comes down to familiarity and whether a new app can offer the features they have come to depend on.

A Grab driver of a blue Perodua Bezza, who had just dropped off a passenger at the Sri Rampai LRT station and wished to remain anonymous, said he preferred Waze’s navigation system because it showed toll charges upfront.

Having used Waze for years, he said switching to another app would require time to adjust, but he would consider TuJu if other users gave it positive reviews.

“If people start saying that TuJu is good, then I’ll use it,” he said.

Muhammad Khalid Azmi, 28, an e-hailing driver based in Putrajaya, said he had not tried TuJu and would continue using Waze, with Google Maps as an alternative.

Khalid, who has used Waze for more than five years, said he relied on it to check traffic conditions, estimated arrival times and journey durations.

He also found Grab’s navigation system useful, saying it could incorporate community feedback and updates, while the map available on Bolt was less accurate in his experience.

“I haven’t used TuJu yet, so I don’t know what it is like, or what its weaknesses and strengths are. For now, I prefer either Waze or Google Maps because Grab has its own in-house map, which works reasonably well.

“However, when I’m using Bolt, its map is not accurate. The established navigation apps are either Google Maps and Waze. I’m not sure about the other navigation apps, but those two are already linked to e-hailing apps,” he said.

TuJu, which was launched in November last year, provides navigation, estimated arrival times, live traffic information, highway CCTV feeds, toll fares and information on rest and service areas.

However, the app has faced technical disruptions following a surge in users after Anwar recommended it as an alternative to Waze.

LLM and PCSB apologised for the disruption, saying they were working to restore system stability, increase capacity and address complaints about navigation functions, route accuracy and the overall user experience.

Digital Minister Gobind Singh Deo said that the government was also expanding TuJu’s coverage beyond highways to include ordinary roads, following public feedback calling for more comprehensive navigation services.

The expansion is intended to improve traffic information and the app’s overall capabilities, as the government seeks to strengthen the use of locally developed technology.

For riders and drivers who depend on navigation throughout the working day, however, TuJu will have to prove itself on the road before it can displace the apps they already know and trust.

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文章探讨了尽管政府鼓励，吉隆坡的送货骑手和网约车司机仍然不愿意改用本地开发的导航应用程序 TuJu 的原因。

目前，由于 Waze 和 Google Maps 等成熟应用程序的熟悉性、可靠性和集成功能，骑行者主要依赖这些应用程序，但出于对数据隐私和本地支持的考虑，TuJu 正在成为一种替代方案。

TuJu app 于去年 11 月推出，虽然面临技术挑战，但随着政府大力推广其功能以取代外国应用程序，TuJu 正致力于扩展其功能。

最终，车主们认为途鹰必须首先证明其可靠性和有效性，才能取代他们目前信赖的导航应用程序。

吉隆坡，10 月 27 日讯——对于每天要在路上奔波数小时的外卖骑手和网约车司机来说，切换导航应用程序并不像下载一个新的应用程序那么简单，尤其是在他们选择的路线会影响他们的时间、收入以及到达客户身边的能力的情况下。

在 Sunway Wangsa Walk 外面，三位外卖骑手表示他们还没有尝试过 TuJu，这款由政府推广的本地开发的导航应用程序是 Waze 的替代品，有些人更愿意等到它更加可靠后再进行切换。

30岁的Grab司机穆罕默德·纳比尔·海鲁丁表示，他昨天通过TikTok和Facebook首次了解到TuJu，并正在考虑下载它，看看它与现有的导航应用程序相比如何。

“我可能会先下载并试用一下TuJu，看看它是否需要改进。我会看看它的效果如何，”他告诉《马来邮报》。

不过，纳比尔表示，对于送货，他已经依赖 Grab 的内部导航系统，该系统让他无需离开叫车应用程序即可找到目的地。

他表示，Grab 之前允许乘客在 Waze 和 Google 地图之间进行选择，但现在其自身的导航系统提供了更便捷的选择。

“对于外卖配送，Grab 有自己的地图。以前我们可以选择使用 Waze 或 Google 地图，但现在 Grab 有了自己的导航系统，所以无需离开应用程序。我们可以直接在应用程序中进行导航，”他说道。

另一位名叫 Mat Yo 的骑手，32 岁，在 Lalamove 工作，他表示只有在 TuJu 应用稳定后才会考虑转用，目前他更倾向于继续使用 Waze。

“说实话，Waze 最容易上手。Lalamove 虽然可以用谷歌地图，但我很少用，因为我更喜欢 Waze，它更方便，”他说。

25岁的Mohammad Abdul Aziz Mohd Bhekori是另一名Grab骑手，他说他对TuJu知之甚少，仍然依赖Grab的地图或谷歌地图。

他说他之前停止使用 Waze 是因为它有时会引导他走一些他认为不合理的路线。

由于担心用户的个人和移动数据可能受到以色列的管辖，马来西亚政府敦促马来西亚人考虑卸载 Waze，这导致骑手们犹豫不决。

2026年10月20日，首相拿督斯里安华·易卜拉欣鼓励公众使用由马来西亚高速公路管理局（LLM）与Prosignal Consortium Sdn Bhd合作开发的TuJu，作为Waze的替代品。

国家安全理事会国家安全总监拉惹拿督努希尔万·扎伊纳尔·阿比丁敦促马来西亚人出于安全考虑卸载Waze导航软件。

但他表示，为了维护个人选择自由，不会颁布全面禁令。

对于网约车司机来说，最终的决定还取决于熟悉程度，以及新的应用程序是否能够提供他们已经依赖的功能。

一位驾驶蓝色 Perodua Bezza 的 Grab 司机刚刚在 Sri Rampai 轻轨站送完一名乘客，他希望保持匿名。他说他更喜欢 Waze 导航系统，因为它能提前显示通行费。

他表示，自己使用 Waze 多年，换用其他应用程序需要时间适应，但如果其他用户对 TuJu 的评价良好，他会考虑使用 TuJu。

“如果大家都说TuJu好，那我就会用它，”他说。

28 岁的 Muhammad Khalid Azmi 是一名居住在布城的网约车司机，他说他还没有尝试过 TuJu，将继续使用 Waze，并将 Google Maps 作为替代方案。

使用 Waze 超过五年的 Khalid 表示，他依靠 Waze 来查看交通状况、预计到达时间和行程时间。

他还发现 Grab 的导航系统很有用，并表示它可以整合社区反馈和更新，而根据他的经验，Bolt 上的地图准确性较低。

“我还没用过TuJu，所以不知道它怎么样，也不知道它的优点和缺点是什么。目前，我更喜欢用Waze或者谷歌地图，因为Grab有自己的地图，虽然也还不错。”

“但是，当我使用Bolt时，它的地图并不准确。常用的导航应用只有谷歌地图和Waze。我不确定其他导航应用的情况，但谷歌地图和Waze已经与网约车应用关联了，”他说道。

TuJu 于去年 11 月推出，提供导航、预计到达时间、实时路况信息、高速公路闭路电视监控、通行费以及休息区和服务区信息。

然而，在安瓦尔推荐该应用作为 Waze 的替代品后，用户数量激增，导致该应用出现技术故障。

LLM 和 PCSB 对此次中断表示歉意，并表示他们正在努力恢复系统稳定性、提高容量，并解决有关导航功能、路线准确性和整体用户体验的投诉。

数字部长哥宾星表示，政府正在扩大TuJu的覆盖范围，从高速公路扩展到普通道路，这是根据公众反馈，要求提供更全面的导航服务。

此次扩容旨在改善交通信息和应用程序的整体功能，因为政府寻求加强对本地开发技术的使用。

然而，对于工作日依赖导航的乘客和司机来说，途易（TuJu）必须先在实际应用中证明自己，才能取代他们已经熟知和信任的应用程序。

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