Compromised Ledger crypto wallets lead to 2 Singapore users losing $3.5m

Two Singapore users of Ledger wallets collectively lost $3.5 million in cryptocurrency due to compromised hardware.

The police said in an advisory on Wednesday (Oct 28) that they received reports of at least two cases since Sept 10.

A Ledger hardware wallet allows users a secure way to store their private crypto keys on a physical device.

According to the police's preliminary investigations, Ledger hardware wallets purchased from some retail stores in Singapore contained malicious hardware components.

These components could capture users' recovery phrases or private keys, allowing unauthorised people to access their crypto wallets and transfer assets without their knowledge or consent.

The police said they are in contact with Ledger, which is reviewing the affected cases.

Police investigations are ongoing.

On Oct 13, Ledger said on X (formerly Twitter) that it has asked resellers and distributors in Southeast Asia, including Singapore and Hong Kong, to suspend sales of Ledger devices.

It said in earlier posts that it is investigating Ledger wallets sold by CryptoBilis, a Southeast Asia reseller, for containing an unauthorised hardware implant.

Ledger said it confirmed the incident on Oct 10 for one affected user.

Ledger is investigating reports of loss of funds from users in South East Asia who purchased products from a reseller named CryptoBillis. As a precaution, and pending the results of our investigation, we have asked CryptoBilis to pause all sales and shipments of Ledger devices. We recommend Ledger users who purchased from this reseller in the last 90 days to not initiate set up if you have not done so yet. If you have set up your Ledger device, consider moving assets to a new Ledger signer (with new seed). We will continue to inform customers of updates as the investigation progresses. Reach out to Ledger customer support through official channels with any questions: https://t.co/4p918UH8yb — Ledger Support (@Ledger_Support) October 9, 2026

Ledger is investigating reports of loss of funds from users in South East Asia who purchased products from a reseller named CryptoBillis. As a precaution, and pending the results of our investigation, we have asked CryptoBilis to pause all sales and shipments of Ledger devices. We recommend Ledger users who purchased from this reseller in the last 90 days to not initiate set up if you have not done so yet. If you have set up your Ledger device, consider moving assets to a new Ledger signer (with new seed). We will continue to inform customers of updates as the investigation progresses. Reach out to Ledger customer support through official channels with any questions: https://t.co/4p918UH8yb

— Ledger Support (@Ledger_Support) October 9, 2026

Police advised members of the public to be cautious when holding or transacting cryptocurrencies.

Crypto users should stay updated with advisories of their respective hardware wallet providers, avoid holding cryptocurrencies in devices suspected to be tampered with, and take appropriate steps to safeguard them.

Those who suspect that their recovery phrases or private keys have been compromised should consider transferring their remaining crypto assets to a new, trusted wallet with a newly generated recovery phrase using an uncompromised device.

Anyone with information relating to such crimes should call the police hotline at 1800-255-0000 or submit it online at www.police.gov.sg/i-witness

lim.kewei@asiaone.com

两名新加坡 Ledger 钱包用户因硬件故障共损失了价值 350 万美元的加密货币。

警方在周三（10 月 28 日）发布的公告中表示，自 9 月 10 日以来，他们已收到至少两起案件的报告。

Ledger硬件钱包为用户提供了一种安全的方式，将他们的私钥存储在物理设备上。

根据警方的初步调查，从新加坡一些零售店购买的 Ledger 硬件钱包含有恶意硬件组件。

这些组件可能会捕获用户的恢复短语或私钥，使未经授权的人能够访问他们的加密钱包并在他们不知情或未经同意的情况下转移资产。

警方表示，他们正在与 Ledger 公司联系，该公司正在审查受影响的案件。

警方调查仍在进行中。

10 月 13 日，Ledger 在 X（前身为 Twitter）上表示，已要求东南亚（包括新加坡和香港）的经销商和分销商暂停销售 Ledger 设备。

该公司此前曾发帖称，正在调查东南亚经销商 CryptoBilis 出售的 Ledger 钱包，因为这些钱包可能含有未经授权的硬件植入物。

Ledger表示，已于10月10日确认了一名受影响用户的事件。

Ledger 正在调查东南亚用户报告的资金损失情况，这些用户均从名为 CryptoBillis 的经销商处购买了产品。作为预防措施，在调查结果公布之前，我们已要求 CryptoBillis 暂停所有 Ledger 设备的销售和发货。我们建议过去 90 天内从该经销商处购买 Ledger 设备的用户，如果尚未进行设置，请暂勿进行设置。如果您已设置 Ledger 设备，请考虑将资产转移到新的 Ledger 签名器（并使用新的助记词）。我们将随着调查的进展持续向客户通报最新情况。如有任何疑问，请通过官方渠道联系 Ledger 客户支持：https://t.co/4p918UH8yb — Ledger Support (@Ledger_Support) October 9, 2026

Ledger 正在调查东南亚用户报告的资金损失情况，这些用户均从名为 CryptoBillis 的经销商处购买了产品。作为预防措施，在调查结果公布之前，我们已要求 CryptoBillis 暂停所有 Ledger 设备的销售和发货。我们建议过去 90 天内从该经销商处购买 Ledger 设备的用户，如果尚未进行设置，请暂勿进行设置。如果您已设置 Ledger 设备，请考虑将资产转移到新的 Ledger 签名器（并使用新的助记词）。我们将随着调查的进展持续向客户通报最新情况。如有任何疑问，请通过官方渠道联系 Ledger 客户支持：https://t.co/4p918UH8yb

— Ledger 支持 (@Ledger_Support) 2026年10月9日

警方建议公众在持有或交易加密货币时保持谨慎。

加密货币用户应密切关注各自硬件钱包提供商的建议，避免将加密货币存放在疑似被篡改的设备中，并采取适当措施保护其安全。

如果怀疑自己的助记词或私钥已被泄露，应考虑使用未受损的设备，将剩余的加密资产转移到新的、可信的钱包中，并使用新生成的助记词进行转移。

任何知悉此类犯罪信息的人士，请拨打警方热线1800-255-0000或登录www.police.gov.sg/i-witness在线提交信息。

lim.kewei@asiaone.com