Police to use single caller ID 6000 0999 from Nov 2 to combat impersonation scams

The call will be followed by an SMS from the "gov.sg" SMS Sender ID.

A woman speaking to someone on the phone. (Photo: iStock/Catherine Costa)

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SINGAPORE: Calls from the Singapore Police Force (SPF) will use a single caller ID from Monday (Nov 2), as part of efforts to help the public identify calls from legitimate government agencies and to protect themselves against scams. The number, 6000 0999, will be used for all outgoing calls from SPF, authorities said in a news release on Sunday. SPF will be the first government agency to launch this initiative.

Each call will be followed by an SMS from the "gov.sg" SMS Sender ID informing the person of how they may contact the SPF if they require further assistance. The number will be used for outgoing calls only and cannot receive incoming calls. It will also not be used on messaging applications such as WhatsApp or Telegram. Members of the public who require further assistance after receiving a call can contact SPF through its feedback portal or hotline. The initiative is part of a whole-of-government effort involving SPF, Open Government Products (OGP), the Ministry of Digital Development and Information (MDDI), and the Infocomm Media Development Authority (IMDA). The government intends to progressively introduce measures to make outgoing calls from other government agencies more easily recognisable and verifiable by members of the public, according to the joint media release. "We are studying the implementation arrangements, taking into account the different operational and service delivery needs of agencies, as well as lessons from SPF’s implementation," said the authorities.

MORE THAN S$53 MILLION LOST TO POLICE IMPERSONATION SCAMS

From January to September, there were at least 3,230 reported cases of scams involving impersonation of Singapore government officials, with losses amounting to at least S$142.5 million.

The police were the most frequently impersonated government agency, with at least 1,310 reported during the same period. Victims lost at least S$53.3 million.

CNA Games Guess Word Crack the word, one row at a time Buzzword Create words using the given letters Mini Sudoku Tiny puzzle, mighty brain teaser Mini Crossword Small grid, big challenge Word Search Spot as many words as you can Show More Show Less "Scammers frequently exploit the public’s trust in the government by deceiving victims into believing that they are dealing with legitimate government officials, and requesting that they transfer money or disclose sensitive information," the agencies said. To combat this, the government has introduced measures to fight impersonation scams and help the public identify legitimate government communications. These include consolidating SMSes sent by government agencies under the single "gov.sg" Sender ID, and setting up the 24/7 ScamShield Helpline at 1799 . However, outgoing calls from government agencies are currently made using many different phone numbers, including officials’ office landlines and official mobile phones. "This makes it harder for members of the public to recognise and trust legitimate government calls, and creates opportunities for scammers to impersonate government officials," the agencies said.

"Scammers frequently exploit the public’s trust in the government by deceiving victims into believing that they are dealing with legitimate government officials, and requesting that they transfer money or disclose sensitive information," the agencies said.

To combat this, the government has introduced measures to fight impersonation scams and help the public identify legitimate government communications.

These include consolidating SMSes sent by government agencies under the single "gov.sg" Sender ID, and setting up the 24/7 ScamShield Helpline at 1799 .

However, outgoing calls from government agencies are currently made using many different phone numbers, including officials’ office landlines and official mobile phones.

"This makes it harder for members of the public to recognise and trust legitimate government calls, and creates opportunities for scammers to impersonate government officials," the agencies said.

The SPF also reminded the public to remain vigilant against scam calls.

The public should also not assume that a caller is a government official simply because the caller knows or can cite personal details such as their name, NRIC number or other personal details.

They should verify the caller’s identity directly with the government agency or organisation concerned through its official channels, SPF said.

Government officials will never ask members of the public over the phone to transfer or hand over valuables, including money, luxury watches, gold or cryptocurrency, or to disclose their banking login credentials. They will also never ask individuals to install mobile applications from unofficial app stores or transfer their calls to the police.

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通话结束后，您将收到一条来自“gov.sg”短信发送者的短信。

一位女士正在打电话。（图片：iStock/Catherine Costa）

这段音频由人工智能工具生成。

新加坡：为帮助公众识别合法政府机构的来电，并防范诈骗，新加坡警察部队（SPF）将于周一起（11月2日）启用统一的来电显示号码。当局周日发布的新闻稿称，SPF所有拨出的电话都将使用6000 0999这个号码。SPF将成为首个推出此项举措的政府机构。

每次通话后，都会收到一条来自“gov.sg”短信发送方的短信，告知来电者如需进一步帮助，应如何联系新加坡警察部队（SPF）。该号码仅用于拨打电话，无法接听来电，也不会用于WhatsApp或Telegram等即时通讯应用。接到电话后，如需进一步帮助，公众可通过新加坡警察部队的反馈门户网站或热线电话联系该部队。这项举措是政府整体努力的一部分，参与机构包括新加坡警察部队、开放政府产品（OGP）、数字发展与新闻部（MDDI）以及资讯通信媒体发展局（IMDA）。根据联合新闻稿，政府计划逐步推出措施，使公众更容易识别和验证其他政府机构拨出的电话。“我们正在研究实施方案，同时考虑到各机构不同的运营和服务需求，以及新加坡警察部队的实施经验，”相关部门表示。

因冒充警察诈骗案造成的损失超过5300万新元

从1月到9月，至少有3230起涉及冒充新加坡政府官员的诈骗案件被报道，损失金额至少达1.425亿新元。

警方是最常被冒充的政府机构，同期至少有1310起案件报告。受害者损失至少5330万新元。

CNA游戏 猜词游戏 逐行破解单词 流行词游戏 用给定的字母组成单词 迷你数独 小谜题，脑力挑战 迷你填字游戏 小方格，大挑战 单词搜索 尽可能多地找出单词 显示更多 显示更少 “诈骗分子经常利用公众对政府的信任，欺骗受害者，让他们误以为自己是在与合法的政府官员打交道，并要求他们转账或泄露敏感信息，”相关机构表示。为了打击这种现象，政府已推出多项措施来打击冒充诈骗，并帮助公众识别合法的政府通信。这些措施包括将政府机构发送的短信整合到单一的“gov.sg”发件人ID下，以及设立24小时防诈骗热线1799。然而，目前政府机构拨出的电话使用许多不同的电话号码，包括官员的办公室座机和官方手机。这些机构表示：“这使得公众更难识别和信任合法的政府电话，并为诈骗分子冒充政府官员创造了机会。”

“诈骗分子经常利用公众对政府的信任，欺骗受害者，让他们相信自己是在与合法的政府官员打交道，并要求他们转账或泄露敏感信息，”这些机构表示。

为了应对这种情况，政府出台了打击冒充诈骗的措施，并帮助公众识别合法的政府通讯。

这些措施包括将政府机构发送的短信合并到单一的“gov.sg”发件人 ID 下，以及设立 24/7 全天候防诈骗热线 1799。

然而，目前政府机构拨出的电话使用许多不同的电话号码，包括官员办公室的座机和官方手机。

这些机构表示：“这使得公众更难识别和信任合法的政府电话，并为诈骗分子冒充政府官员创造了机会。”

新加坡警察部队也提醒公众对诈骗电话保持警惕。

公众也不应仅仅因为来电者知道或能够说出自己的姓名、身份证号码或其他个人信息，就认定来电者是政府官员。

新加坡警察部队表示，他们应该通过官方渠道直接向相关政府机构或组织核实来电者的身份。

政府官员绝不会通过电话要求公众转移或交出贵重物品，包括现金、名表、黄金或加密货币，也不会索要其银行账户登录凭证。他们也绝不会要求个人从非官方应用商店安装手机应用程序，或将电话转接到警方。

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