Malaysia Airlines warns customers of data exposure in Amadeus cybersecurity breach

KUALA LUMPUR, Nov 1 — Malaysia Airlines has warned customers that some of their personal information may have been exposed in a cybersecurity incident at Amadeus, the third-party technology provider that runs its airline reservation system.

In a statement yesterday, the national carrier said the incident may have affected certain customer information processed through Amadeus between August 2023 and September 2026, a window of roughly three years.

The airline stressed that its own IT systems were not compromised. It also said there is currently no evidence that financial information has been accessed.

“We are treating this matter with the utmost seriousness and are working closely with Amadeus and relevant parties to investigate the incident and assess its impact,” the airline said.

The statement did not say how many customers may be affected, what types of personal data were involved, or when and how the breach was discovered.

As a precaution, the airline urged customers to stay alert to suspicious or unsolicited communications, especially those asking for personal or financial details. Such messages are a common follow-on tactic after data breaches, when criminals use leaked information to make phishing attempts appear more convincing.

“The privacy and protection of our customers’ information remain our foremost priority,” the airline said, adding that it is committed to ensuring the matter receives the highest level of attention and appropriate safeguards.

Malaysia Airlines said it will provide further updates as more information becomes available.

Amadeus is one of the world’s largest providers of reservation and distribution technology to airlines and travel agencies. Last month, it was disclosed that Amadeus suffered a cybersecurity incident involving unauthorised access to its passenger reservation systems.

The breach affected multiple airlines, primarily in Asia, including Japan Airlines, All Nippon Airways, Korean Air, Asiana Airlines, Cathay Pacific, Malaysia Airlines, and Star Flyer.

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吉隆坡，11 月 1 日讯——马来西亚航空公司警告客户，其部分个人信息可能在第三方技术提供商 Amadeus 的网络安全事件中泄露。Amadeus 为其航空公司预订系统提供技术支持。

昨天，这家国家航空公司在一份声明中表示，此次事件可能影响了 2023 年 8 月至 2026 年 9 月期间通过 Amadeus 系统处理的某些客户信息，时间跨度约为三年。

该航空公司强调，其自身的IT系统并未遭到入侵。该公司还表示，目前没有证据表明财务信息已被泄露。

“我们非常重视此事，并正与 Amadeus 和相关各方密切合作，调查这起事件并评估其影响，”该航空公司表示。

声明中没有说明有多少客户可能受到影响，涉及哪些类型的个人数据，以及何时以及如何发现此次数据泄露事件。

为防范此类风险，该航空公司敦促乘客对可疑或未经请求的通信保持警惕，尤其要留意那些索要个人或财务信息的通信。此类信息是数据泄露事件后常见的后续手段，犯罪分子会利用泄露的信息使网络钓鱼攻击看起来更具迷惑性。

“保护客户信息的隐私和安全性仍然是我们的首要任务，”该航空公司表示，并补充说，公司致力于确保此事得到最高级别的重视和适当的保障措施。

马来西亚航空公司表示，如有更多信息，将及时发布更新。

Amadeus是全球最大的航空公司和旅行社预订及分销技术供应商之一。上个月，Amadeus披露其乘客预订系统遭遇网络安全事件，导致未经授权的人员访问其系统。

此次数据泄露事件影响了多家航空公司，主要集中在亚洲，包括日本航空、全日空航空、大韩航空、韩亚航空、国泰航空、马来西亚航空和星空航空。

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