Document public sector expertise, institutional knowledge before it is lost, says public service chief

KUALA LUMPUR, Nov 2 — Government agencies must systematically document their administrative experience and expertise to prevent the loss of institutional knowledge when civil servants retire or are transferred.

Public Service Director-General (KPPA) Tan Sri Dr Wan Ahmad Dahlan Abdul Aziz said knowledge gained through administrative work and research should be preserved and translated into policies, decisions and practical measures.

“Documented experience becomes institutional knowledge that builds the collective memory of the public service,” he said in his keynote address at the opening of the 2026 Research Colloquium at the National Institute of Public Administration (INTAN) here today.

His speech was read by INTAN director Datuk Dr Mohd Zabri Yusoff.

Wan Ahmad Dahlan urged government agencies to document project implementation experiences and administrative challenges through case studies and action research findings.

He also called on department heads and senior management to incorporate research findings into decision-making.

“Every study presented at this colloquium should be assessed for actions that can be taken by the respective organisations. Do not let these studies become mere documents gathering dust on library shelves,” he said.

Wan Ahmad Dahlan also expressed hope that the proposed restructuring of INTAN, particularly efforts to strengthen its Research and Consultancy Centre, would enhance its capacity to conduct applied research addressing current challenges faced by government agencies.

The event also saw the launch of a book titled *Penyelidikan Sektor Awam Malaysia: Pendekatan Kajian Tindakan* (Malaysian Public Sector Research: An Action Research Approach), intended as a reference for civil servants and researchers seeking to promote impact-driven research.

The two-day colloquium, organised by the Public Service Department through INTAN in strategic collaboration with Universiti Utara Malaysia, brings together 800 participants and features 41 research papers across four key clusters: technology and digitalisation, economics, social issues and sustainability, and public policy. — Bernama

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吉隆坡，11月2日讯——政府机构必须系统地记录其行政经验和专业知识，以防止公务员退休或调任时造成机构知识的流失。

公共服务总监丹斯里旺·艾哈迈德·达兰·阿卜杜勒·阿齐兹博士表示，通过行政工作和研究获得的知识应该被保存下来，并转化为政策、决策和实际措施。

“有据可查的经验会成为构建公共服务集体记忆的机构知识，”他在今天于国家公共管理学院 (INTAN) 举行的 2026 年研究研讨会开幕式上发表主旨演讲时说道。

他的演讲由INTAN董事拿督Mohd Zabri Yusoff博士宣读。

万·艾哈迈德·达兰敦促政府机构通过案例研究和行动研究结果记录项目实施经验和行政挑战。

他还呼吁各部门负责人和高级管理人员将研究成果纳入决策过程。

他说：“本次研讨会上发表的每一项研究都应该进行评估，以确定相关机构可以采取哪些行动。不要让这些研究仅仅沦为图书馆书架上积灰的文献。”

Wan Ahmad Dahlan 还表示希望，拟议的 INTAN 重组，特别是加强其研究和咨询中心的努力，将提高其开展应用研究以应对政府机构当前面临的挑战的能力。

此次活动还发布了一本名为《马来西亚公共部门研究：行动研究方法》的书籍，旨在为寻求促进影响驱动型研究的公务员和研究人员提供参考。

此次为期两天的学术研讨会由公共服务部通过INTAN与马来西亚北方大学战略合作举办，汇聚了800名参与者，并展出了涵盖四大关键领域的41篇研究论文：技术与数字化、经济、社会问题与可持续发展以及公共政策。——马新社

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