AirAsia advises guests to plan ahead as year-end travel peak meets monsoon season

SEPANG, Nov 2 — AirAsia has advised guests travelling during the year-end peak travel period to plan ahead and allow sufficient time for their journeys amid increased passenger traffic and potentially adverse weather conditions.

The airline said the Northeast Monsoon (MTL), which began on October 27 and is expected to continue until March next year, could bring prolonged periods of heavy rain, particularly between November and January, potentially causing flooding and disruptions to flight operations due to thunderstorms and adverse weather.

“Guests are encouraged to stay informed and take the necessary precautions before travelling,” it said in a statement today, while recommending all guests take note of the following advisory.

Among others, guests are advised to check their flight status regularly through its official website, particularly 24 hours before departure and again before leaving for the airport, and to arrive at the airport at least three hours before departure for international flights and two hours for domestic flights.

“All guests, including those travelling under group bookings, are strongly encouraged to complete self check-in via the AirAsia MOVE app or our airasia.com. Self check-in is available from 14 days up to one hour before the scheduled departure time,” the statement read.

The airline also advised guests to allow additional time for airport transfers as heavy rain, flooding and traffic congestion could affect road conditions and journey times.

For convenient access to KLIA Terminal 2, guests are encouraged to use the Express Rail Link (ERL).

According to the statement, guests can use airport kiosks to print baggage tags and complete self-bag drop, while counter check-in services will be limited to guests with reduced mobility, those travelling with infants below 24 months, pregnant women, senior citizens and young guests travelling alone.

At the same time, AirAsia reminded guests to ensure their email addresses and mobile numbers in their bookings are updated to receive important flight notifications and updates.

“Those travelling to or from destinations affected by severe weather should check local forecasts and follow instructions issued by the relevant authorities,” it said.

Malaysian passport holders travelling internationally are also encouraged to download the MyNIISe or MyBorderPass app in advance to facilitate immigration clearance at KLIA Terminal 2.

In the event of flight disruptions, AirAsia said guests are advised to check their emails for updates and available self-service options, where applicable, or seek further assistance through AirAsia’s chatbot, Bo.

“Guests requiring mobility assistance can pre-book wheelchair services when making their reservations or through the ‘My Bookings’ section on the AirAsia MOVE app at least four hours before departure,” the statement read.

The airline also reminded guests that cabin baggage is limited to one piece measuring no more than 56 x 36 x 23 centimetres and one laptop bag, handbag or small bag, with the combined weight of both items not exceeding seven kilogrammes.

As for pregnant guests, they are required to complete a form at the counter before boarding, while those more than 27 weeks pregnant must submit an approved medical certificate from a doctor.

AirAsia said it would continue monitoring operational conditions and provide relevant updates to affected guests through the contact details provided in their bookings. — Bernama

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雪邦，11月2日讯——亚洲航空建议在年底出行高峰期出行的旅客提前做好计划，并预留充足的出行时间，因为客流量增加，且可能出现恶劣天气。

该航空公司表示，东北季风（MTL）于 10 月 27 日开始，预计将持续到明年 3 月，可能会带来持续的强降雨，尤其是在 11 月至 1 月期间，可能会因雷暴和恶劣天气而导致洪水和航班运营中断。

“我们鼓励客人在出行前了解相关信息并采取必要的预防措施，”该机构今天在一份声明中表示，同时建议所有客人注意以下建议。

此外，建议旅客定期通过其官方网站查询航班状态，尤其是在出发前 24 小时以及前往机场前再次查询；国际航班至少提前三小时到达机场，国内航班至少提前两小时到达机场。

声明中写道：“我们强烈建议所有旅客，包括团体预订旅客，通过亚航MOVE应用程序或airasia.com网站完成自助值机。自助值机服务从航班预定起飞时间前14天开始，一直持续到起飞前一小时。”

该航空公司还建议旅客预留更多时间进行机场接送，因为暴雨、洪水和交通拥堵可能会影响路况和行程时间。

为了方便前往吉隆坡国际机场 2 号航站楼，我们鼓励旅客使用机场快线 (ERL)。

声明称，旅客可以使用机场自助值机亭打印行李标签并完成自助行李托运，而柜台值机服务将仅限于行动不便的旅客、携带 24 个月以下婴儿的旅客、孕妇、老年人和独自旅行的年轻旅客。

与此同时，亚航提醒乘客确保其预订中的电子邮件地址和手机号码已更新，以便接收重要的航班通知和更新信息。

声明称：“前往或离开受恶劣天气影响地区的旅客应查看当地天气预报，并遵循相关部门发布的指示。”

马来西亚护照持有者出国旅行时，建议提前下载 MyNIISe 或 MyBorderPass 应用程序，以便在吉隆坡国际机场 2 号航站楼办理入境手续。

如果航班出现延误或取消，亚航建议乘客查看电子邮件以获取最新信息和可用的自助服务选项（如适用），或通过亚航的聊天机器人 Bo 寻求进一步帮助。

声明中写道：“需要行动辅助的旅客可以在预订机票时或通过亚航 MOVE 应用程序的‘我的预订’部分提前预订轮椅服务，至少在出发前四小时进行预订。”

该航空公司还提醒乘客，随身行李仅限一件尺寸不超过 56 x 36 x 23 厘米的衣物，以及一个笔记本电脑包、手提包或小包，两件物品的总重量不得超过七公斤。

对于怀孕的乘客，她们需要在登机前在柜台填写一份表格；而怀孕超过 27 周的乘客则必须提交医生出具的合格医疗证明。

亚航表示，将继续密切关注运营状况，并通过受影响旅客预订时提供的联系方式向其提供相关信息更新。——马新社

两名朋友对在吉隆坡Brickfields企图抢劫价值820万令吉珠宝的指控拒不不认罪。

洛克表示，兰卡威渡轮航道淤积问题需要长期解决方案。

公共服务主管表示，应在公共部门专业知识和机构知识流失之前将其记录下来。