'Global disruption' causes outage of some check-in kiosks at Changi Airport“全球性混乱”导致樟宜机场部分自助值机亭瘫痪
Some passengers departing from Changi Airport on Monday (Nov 2) morning were unable to use the self-service kiosks to check in for their flight.Instead, queues formed at the counters of several airlines, where staff manually checked them in, including issuing boarding passes.Changi Airport Group (CAG) said in response to AsiaOne's queries that the kiosk outage was due to a "global...
Some passengers departing from Changi Airport on Monday (Nov 2) morning were unable to use the self-service kiosks to check in for their flight.
Instead, queues formed at the counters of several airlines, where staff manually checked them in, including issuing boarding passes.
Changi Airport Group (CAG) said in response to AsiaOne's queries that the kiosk outage was due to a "global disruption" of Advanced Passenger Processing systems, reported at about 8.30am.
Advanced Passenger Processing collects and validates a traveller's immigration information and authorisation at the point of exit.
CAG said other airports were similarly affected by the system disruption.
"During this period, Changi Airport ground staff assisted airlines and passengers on the ground," a spokesperson added.
Check-in processes for all affected airlines at Changi Airport returned to normal at around 11am.
The carriers affected by the outage include Cathay Pacific, Korean Air, Scoot and Xiamen Airlines, reported The Straits Times.
A queue of 50-odd Xiamen Airlines passengers formed at Terminal 1 after 12.45pm, with a family reportedly waiting over 30 minutes to check in at the counter.
Meanwhile, a Scoot passenger surnamed Peng told 8world that the kiosk had printed a paper slip instructing her to manually check in at the counter.
She said she waited for about 10 to 15 minutes at the counter but was satisfied with the staff's assistance.
Scoot told 8world it experienced a 45-minute disruption to check-in services at Terminal 1 on Monday morning and deployed additional staff during that period.
lim.kewei@asiaone.com
周一（11月2日）上午，部分从樟宜机场出发的乘客无法使用自助值机亭办理登机手续。
相反，多家航空公司的柜台前都排起了长队，工作人员需要手动为他们办理值机手续，包括发放登机牌。
樟宜机场集团 (CAG) 在回应 AsiaOne 的询问时表示，自助服务终端故障是由于高级旅客处理系统“全球性中断”造成的，该中断于上午 8 点 30 分左右报告。
旅客出境预审系统在出境口岸收集并验证旅客的移民信息和授权。
CAG表示，其他机场也受到了系统中断的类似影响。
一位发言人补充说：“在此期间，樟宜机场地勤人员为航空公司和乘客提供了地面协助。”
上午 11 点左右，樟宜机场所有受影响航空公司的办理登机手续流程恢复正常。
据《海峡时报》报道，受此次故障影响的航空公司包括国泰航空、大韩航空、酷航和厦门航空。
下午 12 点 45 分过后，厦门航空 1 号航站楼外排起了 50 多名乘客的队伍，据报道，有一家人在柜台排队等候了 30 多分钟才办理登机手续。
与此同时，一位姓彭的酷航乘客告诉8world，自助值机亭打印了一张纸条，指示她到柜台手动办理值机手续。
她说她在柜台等了大约 10 到 15 分钟，但对工作人员的帮助感到满意。
酷航告诉 8world，周一上午 1 号航站楼的办理登机手续服务中断了 45 分钟，并在此期间增派了工作人员。
lim.kewei@asiaone.com