About 46,000 SIA booking records accessed in data breach involving travel tech company Amadeus涉及旅游科技公司 Amadeus 的数据泄露事件中，约有 46,000 条新加坡航空 (SIA) 的预订记录被泄露。
Customers’ names, booking references and travel details were among the data exposed, but SIA said its own IT systems were not breached.
Customers’ names, booking references and travel details were among the data exposed, but SIA said its own IT systems were not breached.
Singapore Airlines planes sit on the tarmac at Changi Airport in Singapore on Dec 8, 2020. (File photo: Reuters/Edgar Su)
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SINGAPORE: Data relating to about 46,000 Singapore Airlines (SIA) booking records was accessed in a data breach involving software provider Amadeus.
In a media statement on Tuesday (Nov 3), SIA said the data accessed included customers’ names, booking reference numbers, travel itineraries and booking classes.
For about 620 booking records, information including email addresses, phone numbers, travel document details and KrisFlyer membership numbers may also have been accessed, it said.
The incident involved unauthorised third-party access to customer data held on Amadeus’ platform, which supports some of SIA’s reservation and booking processes. SIA said its own IT systems were not breached.
Amadeus has implemented containment measures and additional security safeguards following the incident, SIA said.
Amadeus confirmed that the exposed data did not include bank account or credit card information and that no bookings were changed as a result of the unauthorised access.
As a precaution, SIA is contacting affected customers with upcoming travel to change their booking reference numbers.
SIA said it had informed the relevant authorities and apologised to affected customers for any inconvenience caused.
“The protection of our customers’ personal data is of utmost importance to SIA,” it added.
Several other airlines have disclosed that they were affected by the Amadeus incident in recent days, including Cathay Pacific Airways, Malaysia Airlines , South Korea's Asiana Airlines and Japan Airlines.
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泄露的数据包括客户姓名、预订参考编号和旅行详情，但新加坡航空公司表示，其自身的 IT 系统并未遭到入侵。
2020年12月8日，新加坡航空公司的飞机停在新加坡樟宜机场的停机坪上。（资料照片：路透社/Edgar Su）
这段音频由人工智能工具生成。
新加坡：涉及软件提供商 Amadeus 的数据泄露事件导致约 46,000 条新加坡航空公司 (SIA) 预订记录的数据被访问。
新加坡航空公司周二（11 月 3 日）在一份媒体声明中表示，获取的数据包括客户姓名、预订参考编号、旅行行程和预订舱位等级。
报告称，约有 620 条预订记录中的信息，包括电子邮件地址、电话号码、旅行证件详情和 KrisFlyer 会员号码，可能也已被访问。
此次事件涉及未经授权的第三方访问存储在Amadeus平台上的客户数据，该平台为新加坡航空的部分预订流程提供支持。新加坡航空表示，其自身的IT系统并未遭到入侵。
新航表示，事件发生后，Amadeus已采取遏制措施和额外的安全保障措施。
Amadeus 确认，泄露的数据不包含银行账户或信用卡信息，并且由于未经授权的访问，没有任何预订发生更改。
为防万一，新加坡航空正在联系受影响的、即将出行的乘客，更改他们的预订参考编号。
新加坡航空公司表示，已将此事通知相关部门，并对给受影响的乘客带来的不便表示歉意。
“保护客户的个人数据对新加坡航空公司来说至关重要，”该公司补充道。
近日，包括国泰航空、马来西亚航空、韩国韩亚航空和日本航空在内的多家航空公司披露，他们受到了 Amadeus 事件的影响。
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