Scam victims recover just 1pc of RM1.23b lost over past decade, Parliament told

The National Scam Response Centre (NSRC) has helped victims recover approximately RM14 million, representing just 1.1% of the RM1.23 billion lost to scams over the past decade, according to the Malaysian Home Ministry.

Seizures and recoveries have gained momentum, with RM9.14 million confiscated and RM6.67 million returned to victims from January to August 2026.

Authorities have filed 1,754 charges linked to financial scams, employing financial forensic tracking and coordinating with domestic and international bodies for enforcement.

The SemakMule verification portal plays a key role in public prevention efforts, garnering over 77 million visits since its inception.

KUALA LUMPUR, Nov 4 — Financial scam victims have recovered roughly RM14 million since the National Scam Response Centre (NSRC) began operating four years ago, recouping barely 1.1 per cent of the RM1.23 billion siphoned by fraudulent syndicates over the past decade, according to Home Ministry figures tabled in Parliament.

In a recent written reply to Bagan MP Lim Guan Eng, the ministry disclosed that federal police e-finance crime registries logged 18,213 victims between 2016 and August 2026, representing an average loss of approximately RM67,500 per victim.

Since commencing operations on Oct 12, 2022, the NSRC has facilitated the return of RM14.01 million to affected depositors.

However, asset recovery has picked up noticeable momentum this year. Between January and August, authorities seized RM9.14 million in illicit transactions and restored RM6.67 million to victims, accounting for nearly half of all funds recovered throughout the NSRC’s four-year operational history and roughly 73 per cent of total assets impounded during the eight-month stretch.

“The government continues to strengthen the operations of the National Scam Response Centre (NSRC) through the 997 hotline, which operates 24 hours a day.

“Immediate action within the first 24 hours, or the ‘golden hours’, is very important so that the flow of money can be traced and earmarked for freezing before going through the seizure process and subsequently being returned to victims,” the ministry said.

On the prosecution front, authorities brought 1,754 criminal charges relating to financial scam offences over the same decade. Investigators are leveraging financial forensic tracking to dismantle commercial money-mule rings, reinforced by statutory provisions under Sections 424A to 424D of the Penal Code that penalise individuals who surrender, possess, or facilitate bank accounts and payment instruments for unlawful purposes.

Acknowledging that cyber fraud cannot be contained by policing alone, the ministry noted that law enforcement coordinates closely with Bank Negara Malaysia, the Malaysian Communications and Multimedia Commission, banking institutions, and telecommunication carriers to enforce immediate account freezes and terminate syndicate phone numbers, forming what it described as “shared accountability” across the financial and digital ecosystem.

On public prevention, the police force’s SemakMule verification portal, which allows internet users to screen suspect bank accounts, phone numbers, and company registrations before executing online transfers, has recorded more than 77 million visitors since its launch in October 2020.

To combat syndicates operating beyond domestic borders, federal investigators continue to share intelligence and coordinate enforcement actions with Interpol, the Federal Bureau of Investigation, and the Asean Cybercrime Cooperation Programme.

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据马来西亚内政部称，国家诈骗应对中心 (NSRC) 已帮助受害者追回约 1400 万令吉，仅占过去十年因诈骗损失的 12.3 亿令吉的 1.1%。

查获和追回赃款的势头强劲，2026 年 1 月至 8 月期间，共查获 914 万令吉，并向受害者返还 667 万令吉。

当局已提起 1754 起与金融诈骗有关的指控，运用金融取证追踪技术，并与国内和国际机构协调执法。

SemakMule 验证门户网站在公共预防工作中发挥着关键作用，自成立以来已获得超过 7700 万次访问。

吉隆坡，11月4日讯——根据内政部在国会提交的数据，自国家诈骗应对中心（NSRC）四年前开始运作以来，金融诈骗受害者已追回约1400万令吉，仅占过去十年诈骗集团窃取的12.3亿令吉的1.1%。

在最近给峇眼国会议员林冠英的书面答复中，该部透露，联邦警察电子金融犯罪登记册记录了 2016 年至 2026 年 8 月期间的 18,213 名受害者，平均每位受害者损失约 67,500 令吉。

自 2022 年 10 月 12 日开始运营以来，NSRC 已帮助受影响的储户返还了 1401 万令吉。

然而，今年资产追回工作取得了显著进展。1月至8月期间，当局查获了914万令吉的非法交易，并向受害者返还了667万令吉，这几乎占国家安全追回中心（NSRC）四年运营历史中追回资金总额的一半，以及这八个月期间查封资产总额的约73%。

“政府将继续通过 997 热线加强国家反诈骗中心 (NSRC) 的运作，该热线 24 小时运作。

该部表示：“在最初的24小时内，也就是‘黄金时间’内立即采取行动非常重要，这样才能追踪资金流向，并在进行扣押程序之前将其冻结，随后返还给受害者。”

在检控方面，过去十年间，当局对1754起金融诈骗案件提起刑事诉讼。调查人员正利用金融取证追踪技术来瓦解商业洗钱团伙，同时，《刑法典》第424A至424D条的相关规定也为此提供了法律支持，这些条款对那些为非法目的提供、持有或协助他人使用银行账户和支付工具的个人予以处罚。

该部门承认，仅靠警方的力量无法遏制网络诈骗，并指出执法部门与马来西亚国家银行、马来西亚通讯及多媒体委员会、银行机构和电信运营商密切合作，以强制立即冻结账户并终止犯罪团伙的电话号码，从而在整个金融和数字生态系统中形成所谓的“共同责任”。

在公共预防方面，警方的 SemakMule 验证门户网站允许互联网用户在进行网上转账前检查可疑的银行账户、电话号码和公司注册信息，自 2020 年 10 月推出以来，该网站已吸引了超过 7700 万访客。

为了打击在境外活动的犯罪集团，联邦调查人员继续与国际刑警组织、联邦调查局和东盟网络犯罪合作计划共享情报并协调执法行动。

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