No water found in RON95 so far, but Petron and Caltex are offering goodwill payment to motorists with damaged engines

In response to complaints of engine damage from contaminated RON95 petrol, Petron and Chevron, operators of the Caltex brand, have begun issuing goodwill compensation to affected motorists, as per Domestic Trade and Cost of Living Minister Datuk Armizan Mohd Ali.

Preliminary investigations found no water contamination in the petrol samples, with ongoing analysis to examine other foreign substances or issues specific to certain periods and locations, particularly in Kedah and Penang.

To prevent future occurrences, Malaysia's fuel standards and monitoring practices are being compared with international benchmarks.

Motorists unsatisfied with the compensation can explore other resolution avenues.

KUALA LUMPUR, Nov 5 — Petron and Chevron, which operates the Caltex brand, have begun making goodwill payments to motorists whose vehicles suffered engine damage following complaints of contaminated RON95 petrol, the Dewan Rakyat was told today.

Domestic Trade and Cost of Living Minister Datuk Armizan Mohd Ali said the compensation measures were initiated on a goodwill basis for verified complaints while investigations into the incidents continued.

“Caltex and Petron have initiated customer recovery programmes offering compensation on a goodwill basis based on established criteria, without any admission of wrongdoing or liability at this stage.

“Payments will be made to customers who have submitted complete complaints with valid supporting documents,” he said during Ministers’ Question Time.

The minister was responding to Abdul Latiff Abdul Rahman (PN-Kuala Krai), who sought the Chemistry Department’s findings on RON95 samples collected from five states and oil depots, as well as measures to restore consumer confidence and compensate affected motorists.

On the investigation, Armizan said preliminary analysis of 43 petrol samples by the Chemistry Department had found no evidence of water contamination.

He said an initial report dated Oct 29 showed water content below 0.05 per cent, the laboratory’s minimum reportable detection limit.

“The remaining samples are still being analysed, and a full report will be issued once the department completes its tests.

“The immediate focus was on detecting water contamination, but none has been found so far. We are now examining the possible presence of other foreign substances and the fuel formulation during the period concerned,” he said.

Armizan said 262 RON95 petrol samples had been collected from eight states and three oil company depots since complaints first emerged on Oct 3.

Both companies had also sent samples to their own laboratories, including those overseas, for further testing.

“Although the findings are not yet conclusive, the issue does not appear to affect the entire supply chain but rather fuel supplied during a specific period,” he said.

Armizan stressed that the incidents were not being treated as isolated cases, despite being concentrated in certain locations and periods, particularly in Kedah and Penang.

He said some affected petrol stations remained closed.

To prevent similar incidents, the ministry was benchmarking Malaysia’s fuel quality standards and supply chain monitoring practices against those of Singapore, the United Kingdom and Australia.

Armizan said motorists dissatisfied with the compensation offered could pursue other avenues, including lodging formal complaints with the ministry, filing civil suits or referring their cases to the Tribunal for Consumer Claims Malaysia. — Bernama

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针对因 RON95 汽油受到污染而导致发动机损坏的投诉，Caltex 品牌的运营商 Petron 和 Chevron 已开始向受影响的车主发放善意补偿，国内贸易和生活成本部长 Datuk Armizan Mohd Ali 表示。

初步调查发现汽油样本中没有水污染，目前正在进行分析，以检查其他外来物质或特定时期和地点的问题，尤其是在吉打州和槟城州。

为防止类似事件再次发生，马来西亚正在将其燃油标准和监测措施与国际标准进行比较。

对赔偿不满意的车主可以寻求其他解决办法。

吉隆坡，11月5日讯——据国会下议院今日获悉，Petron和Chevron（旗下拥有Caltex品牌）已开始向因RON95汽油受到污染而导致车辆发动机损坏的车主支付赔偿金。

国内贸易及生活成本部长拿督阿米赞·莫哈末·阿里表示，这些赔偿措施是出于善意，针对已核实的投诉而启动的，同时对事件的调查仍在继续。

“Caltex 和 Petron 已启动客户补救计划，根据既定标准，以善意为基础提供赔偿，目前阶段不承认任何不当行为或责任。

他在部长质询时间表示：“对于提交了完整投诉并附有有效证明文件的客户，我们将支付赔偿金。”

部长是在回应阿卜杜勒·拉蒂夫·阿卜杜勒·拉赫曼（国民联盟-瓜拉吉赖）的质询，后者要求化学部门提供从五个州和油库采集的RON95汽油样品的调查结果，以及恢复消费者信心和补偿受影响车主的措施。

关于调查，阿米赞表示，化学部门对 43 个汽油样本的初步分析没有发现水污染的证据。

他说，10 月 29 日的初步报告显示，含水量低于 0.05%，这是该实验室的最低可报告检测限。

“剩余的样本仍在分析中，待该部门完成测试后，将发布一份完整的报告。”

他说：“我们最初的重点是检测水体是否受到污染，但目前尚未发现任何污染。我们现在正在调查相关时期内是否存在其他外来物质以及燃料配方。”

Armizan表示，自10月3日首次出现投诉以来，已从8个州和3个石油公司油库收集了262份RON95汽油样本。

两家公司还向各自的实验室（包括海外实验室）送检了样品，以进行进一步测试。

他说：“虽然调查结果尚未最终确定，但这个问题似乎并未影响整个供应链，而只是影响特定时期内供应的燃料。”

阿米赞强调，尽管这些事件集中在某些地点和时期，尤其是在吉打州和槟城，但这些事件并未被视为孤立事件。

他说，部分受影响的加油站仍然关闭。

为防止类似事件再次发生，该部正在将马来西亚的燃油质量标准和供应链监控做法与新加坡、英国和澳大利亚的标准进行对标。

阿米赞表示，对赔偿金额不满意的车主可以采取其他途径，包括向交通部提出正式投诉、提起民事诉讼或将案件提交马来西亚消费者索赔法庭。——马新社

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