Broadband outage affects Singtel, StarHub, M1 and Simba customers in parts of Singapore新加坡部分地区的Singtel、StarHub、M1和Simba宽带用户受到宽带中断影响。
Some broadband customers in Singapore have reported service disruptions following a fibre service outage affecting multiple internet service providers (ISPs) including Singtel, StarHub, M1 and Simba.Checks by AsiaOne on outage tracking platform Downdetector at 4.15pm showed a spike in reports from around 1.27pm.Singtel said NetLink Trust had informed it of a fibre service outage that may be affecting some of...
Some broadband customers in Singapore have reported service disruptions following a fibre service outage affecting multiple internet service providers (ISPs) including Singtel, StarHub, M1 and Simba.
Checks by AsiaOne on outage tracking platform Downdetector at 4.15pm showed a spike in reports from around 1.27pm.
Singtel said NetLink Trust had informed it of a fibre service outage that may be affecting some of its customers.
In a social media post, Singtel said its engineers were working with NetLink Trust to investigate the issue.
StarHub said it was aware that some customers may be experiencing disruptions due to a fibre cut affecting multiple operators.
In a Facebook post, the telco said it was working closely with NetLink Trust to restore services as soon as possible.
It apologised for the inconvenience caused and said it would share further updates when available.
In response to a customer's feedback on its Facebook page, the ISP said the issue currently affects its broadband services, and that their engineers were working to resolve it.
Customers in Bishan and Thomson affected
In a statement released on its website at 2.35pm, NetLink Trust said broadband services in parts of Bishan and Thomson were affected.
It estimated that about 1,200 end-user connections may have been affected by the outage.
NetLink Trust added that it was working to restore affected services "as soon as possible" and apologised for the inconvenience caused.
asyiqin.nadzri@asiaone.com
新加坡部分宽带用户反映，由于光纤服务中断，包括 Singtel、StarHub、M1 和 Simba 在内的多家互联网服务提供商 (ISP) 受到影响，导致服务中断。
AsiaOne 于下午 4 点 15 分对故障跟踪平台 Downdetector 进行检查发现，从下午 1 点 27 分左右开始，故障报告数量激增。
新加坡电信表示，NetLink Trust已通知其光纤服务中断，这可能会影响部分客户。
新加坡电信在社交媒体上发帖称，其工程师正在与 NetLink Trust 合作调查此事。
StarHub表示，他们已经意识到由于光纤线路中断影响了多家运营商，一些客户可能会遇到服务中断的情况。
该电信公司在 Facebook 上发帖称，正在与 NetLink Trust 密切合作，尽快恢复服务。
该公司对造成的不便表示歉意，并表示如有进一步更新，将及时分享。
针对客户在其 Facebook 页面上的反馈，该网络服务提供商表示，该问题目前影响其宽带服务，他们的工程师正在努力解决该问题。
碧山和汤申的客户受到影响
NetLink Trust 于下午 2 点 35 分在其网站上发表声明称，碧山和汤申部分地区的宽带服务受到影响。
据估计，此次故障可能影响了约 1200 个终端用户连接。
NetLink Trust补充说，他们正在努力“尽快”恢复受影响的服务，并对由此造成的不便表示歉意。
asyiqin.nadzri@asiaone.com