MCMC steps in to address WhatsApp account fraud in Malaysia

The Malaysian Communications and Multimedia Commission (MCMC) is investigating public complaints about compromised or blocked WhatsApp accounts and has engaged Meta for clarification and resolution.

MCMC emphasizes the importance of using official channels for account recovery and advises users to secure their accounts through practices such as enabling two-step verification and avoiding sharing security codes.

Additionally, MCMC warns against third-party services promising account recovery for money or personal details and encourages unresolved issues to be reported to them for referral to Meta.

KUALA LUMPUR, Sept 25 — The Malaysian Communications and Multimedia Commission (MCMC) is looking into public complaints regarding WhatsApp accounts that have reportedly been compromised, blocked, or rendered inaccessible.

In a statement today, MCMC announced that it has referred the matter to Meta to seek clarification and appropriate action.

“MCMC will continue to monitor the situation and seek cooperation from the platform to protect user interests.

“Affected users are advised to use official WhatsApp channels for account recovery or verification,” the statement read.

According to MCMC, account compromised and account blocking are two distinct issues.

“Accounts compromised by irresponsible parties can be misused for fraud, spam, or activities that violate WhatsApp’s terms, subsequently leading to the account being blocked by the platform,” MCMC said.

The Commission also advised the public not to share verification codes or security PINs, to activate the ‘Two-Step Verification’ feature, and to avoid suspicious links or applications.

MCMC reminded the public to be wary of parties offering account recovery services that request money, personal information, or verification codes.

“If the issue cannot be resolved through official WhatsApp channels, users may submit a complaint to MCMC for further action and for the case to be referred to Meta,” the commission added. — Bernama

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马来西亚通讯及多媒体委员会（MCMC）正在调查公众对WhatsApp账户被盗用或被封禁的投诉，并已与Meta公司接洽，以寻求澄清和解决方案。

马来西亚通信与多媒体委员会 (MCMC) 强调使用官方渠道进行账户恢复的重要性，并建议用户通过启用双重验证和避免共享安全码等措施来保护其账户安全。

此外，MCMC 警告不要使用承诺以金钱或个人信息换取账户恢复的第三方服务，并鼓励将未解决的问题报告给他们，以便转介给 Meta。

吉隆坡，9月25日讯——马来西亚通讯及多媒体委员会（MCMC）正在调查公众对WhatsApp账户被盗用、封禁或无法访问的投诉。

马来西亚通信与多媒体委员会（MCMC）今天发表声明宣布，已将此事提交给Meta公司，以寻求澄清和采取适当行动。

“马来西亚通讯及多媒体委员会（MCMC）将继续监测事态发展，并寻求平台方的合作，以保护用户利益。

声明中写道：“建议受影响的用户使用官方 WhatsApp 渠道进行帐户恢复或验证。”

根据马来西亚通信和多媒体委员会（MCMC）的说法，账户被盗用和账户被封禁是两个不同的问题。

马来西亚通信与多媒体委员会（MCMC）表示：“被不负责任的人员盗用的账户可能被用于欺诈、垃圾邮件或违反WhatsApp条款的活动，最终导致该账户被平台封禁。”

委员会还建议公众不要分享验证码或安全密码，启用“两步验证”功能，并避免点击可疑链接或使用可疑应用程序。

马来西亚通信与多媒体委员会提醒公众，要警惕那些提供账户恢复服务并索要钱财、个人信息或验证码的机构。

该委员会补充说：“如果问题无法通过WhatsApp官方渠道解决，用户可以向马来西亚通信与多媒体委员会（MCMC）提交投诉，以便采取进一步行动，并将案件转交给Meta处理。”——马新社

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