194,000 Jetstar Asia customers can recover $11.4m in unused bookings, vouchers: Singapore court

Published Sep 25, 2026, 09:18 PM

Updated Sep 25, 2026, 09:18 PM

About 194,000 Jetstar Asia customers with unused bookings and vouchers can claim refunds totalling $11.4 million without needing to prove their claims, following a Singapore court ruling.

The court approved an administrative convenience class that grouped these customers, exempting them from voting or submitting proof of debt for the airline's restructuring scheme.

Jetstar Asia ceased operations in Southeast Asia and Japan, with the scheme aiming to efficiently refund customers while balancing administrative costs and fairness among creditors.

SINGAPORE – About 194,000 customers of low-cost airline Jetstar Asia with unused bookings and vouchers are entitled to get refunds totalling $11.4 million without having to prove their claims.

This emerged in written grounds of decision issued on Sept 24 by the Singapore International Commercial Court (SICC).

SICC International Judge Christopher Scott Sontchi had on May 21 approved a restructuring scheme proposed by the airline as part of the decision by its parent company, Australian carrier Qantas, to cease its business in South-east Asia and Japan .

A salient feature of the scheme was to place all consumer creditors - customers with tickets, bookings or vouchers - into a single category known as an administrative convenience class.

Those under this classification are excluded from voting on the restructuring scheme and are deemed to have unanimously approved its terms.

As a result, this group of creditors do not need to submit a proof of debt, which is a legal document filed by a creditor to substantiate a claim, or take any other action in connection with the scheme.

The judge also set out guidelines on when such a mechanism can be used under Singapore law.

Sontchi said the applicant must justify and substantiate the gains in efficacy, feasibility or administrative convenience.

The court must also consider the prejudice caused to both the members of that class and others who may be affected.

The SICC decision comes in the wake of the airline winding up its business in Singapore after securing financial support from the Qantas Group to refund retail customers and settle its other liabilities.

The directors of Jetstar Asia Airways, the Singapore-incorporated company that operates the airline, had announced on June 11, 2025 that they would permanently cease the Jetstar Asia business.

Jetstar Asia then applied to the SICC to seek approval for a scheme to settle its liabilities.

The airline, represented by Senior Counsel Abraham Vergis, proposed the application of an administrative convenience class in the interests of the scheme’s efficacy and feasibility.

The court allowed the company to hold a creditors’ meeting. At the meeting on April 15, all nine non-consumer creditors present voted in favour of the scheme.

The consumer creditors comprised about 194,000 people as of Jan 14, 2026.

At the court hearing on May 21, the airline noted that nearly 146,000 of the customers held vouchers with an available balance of below $20.

It argued that it would have been administratively impractical and disproportionately expensive to hold a meeting for customers to vote on the scheme.

The airline added that it was not unfair to require non-consumer creditors, who have larger claims and are likely aware of their legal rights, to file a proof of debt while dispensing with this for customers with lower-value claims.

Sontchi agreed that the use of an administrative convenience class was appropriate in this case.

The judge said that the present case was unlike the conventional insolvent scheme of arrangement, where payments to one group comes at the expense of payments to others.

None of the creditors are adversely affected by the scheme, he said.

The judge said the airline has also provided evidence that the time and resources required to allow around 194,000 individuals to vote would be disproportionate given the average quantum of their claims.

The average claim value per customer with tickets or bookings was $161.67, and the average claim value per customer holding vouchers with balance was $58.03.

As of January 2026, uptake of the existing refund programme, which started in June 2025 , remained at only around 30 per cent of total eligible customers.

Debt restructuring/Insolvency

发布于 2026 年 9 月 25 日晚上 9:18

更新于2026年9月25日晚上9:18

根据新加坡法院的裁决，约 19.4 万名捷星亚洲航空的乘客，即使持有未使用的预订和代金券，也可以申请总计 1140 万美元的退款，而无需证明他们的说法。

法院批准了一项行政便利类别，将这些客户归为一类，使他们免于就航空公司的重组方案进行投票或提交债务证明。

捷星亚洲停止了在东南亚和日本的运营，该计划旨在高效地向客户退款，同时平衡管理成本和债权人之间的公平性。

新加坡——捷星亚洲廉价航空公司约有 19.4 万名乘客持有未使用的预订和代金券，他们无需证明自己的索赔，即可获得总计 1140 万美元的退款。

新加坡国际商事法庭 (SICC) 于 9 月 24 日发布的书面判决理由中明确了这一点。

5月21日，SICC国际法官克里斯托弗·斯科特·桑奇批准了该航空公司提出的重组方案，这是其母公司澳大利亚航空公司澳航决定停止在东南亚和日本的业务的一部分。

该计划的一个显著特点是将所有消费信贷者——持有车票、预订或代金券的客户——归入一个被称为行政便利类别的单一类别。

属于此类人员无权对重组方案进行投票，并被视为一致同意该方案的条款。

因此，这组债权人无需提交债权证明（债权证明是债权人提交的用于证实债权的法律文件），也无需就该计划采取任何其他行动。

法官还就新加坡法律何时可以使用此类机制作出了指导原则。

Sontchi表示，申请人必须证明并证实其在有效性、可行性或行政便利性方面取得的进展。

法院还必须考虑对该类成员以及其他可能受到影响的人造成的损害。

新加坡国际商会做出此项决定之前，该航空公司已从澳航集团获得财政支持，用于向零售客户退款并偿还其其他债务，之后便结束了在新加坡的业务。

捷星亚洲航空公司（Jetstar Asia Airways）是一家在新加坡注册成立的公司，其董事于 2025 年 6 月 11 日宣布，他们将永久停止捷星亚洲的业务。

捷星亚洲随后向新加坡国际商会申请批准一项方案，以解决其债务问题。

航空公司由高级律师亚伯拉罕·维吉斯代表，提议适用行政便利类别，以提高该方案的有效性和可行性。

法院允许该公司召开债权人会议。在4月15日的会议上，出席的九名非消费债权人全部投票赞成该方案。

截至 2026 年 1 月 14 日，消费债权人约有 194,000 人。

在 5 月 21 日的法庭听证会上，该航空公司指出，近 146,000 名客户持有的代金券余额低于 20 美元。

该公司认为，召开会议让顾客投票表决该方案，在行政上是不切实际的，而且成本过高。

该航空公司补充说，要求债权额较大的非消费债权人提交债务证明，同时免除债权额较小客户的债务证明要求，这并不算不公平。

Sontchi 同意，在本案中使用行政便利等级是合适的。

法官表示，本案与传统的破产重组方案不同，在传统的破产重组方案中，向一部分人支付款项是以牺牲向另一部分人支付款项为代价的。

他说，该方案不会对任何债权人造成不利影响。

法官表示，该航空公司还提供了证据，证明考虑到约 19.4 万人的平均索赔金额，允许他们投票所需的时间和资源是不成比例的。

持有机票或预订的顾客平均索赔金额为 161.67 美元，持有余额代金券的顾客平均索赔金额为 58.03 美元。

截至 2026 年 1 月，自 2025 年 6 月开始实施的现有退款计划的参与率仍然只有符合条件的客户总数的 30% 左右。

债务重组/破产