Would you move bulky trash for $4? Grab steps in after customer allegedly misuses courier service你愿意花4美元搬运大件垃圾吗？客户涉嫌滥用快递服务后，Grab介入调查。
A Grab delivery partner went online to complain about a job which entailed disposing a customer's rubbish bags.He was purportedly paid $4. The upset driver took to Facebook page Complaint Singapore on Sept 25, without revealing his identity, to rant about the job he was asked to do.He added that he did not cancel the order as it would affect...
A Grab delivery partner went online to complain about a job which entailed disposing a customer's rubbish bags.
He was purportedly paid $4.
The upset driver took to Facebook page Complaint Singapore on Sept 25, without revealing his identity, to rant about the job he was asked to do.
He added that he did not cancel the order as it would affect his cancellation rating.
"Grab is too much. Allocate me a job to dispose of rubbish for the customer whereby I'm a food delivery rider. Is this allowed?" he asked.
Screengrabs accompanying the post show a GrabExpress order with the same pick-up and drop-off point at Joo Seng Road, with a note saying: "Remove (throw) all the bags at doorstep to downstairs rubbish chute for disposal. (Many bulky bags)."
More pictures show four large waste bags piled outside a unit, stacked inside a large four-wheeler garbage bin.
Grab, meanwhile, stepped in and reminded customers that its GrabExpress service is strictly for the door-to-door transportation of documents, parcels and goods.
It told AsiaOne it is aware of a recent incident involving a GrabExpress booking for household waste disposal.
"Waste management usually requires specific safety protocols, handling procedures, and licences that fall outside the scope of our courier service," a spokesperson added.
"We kindly request our users to use Grab services strictly for their intended purposes."
The spokesperson said delivery partners will not be penalised for declining any non-compliant requests, adding that users or delivery partners are encouraged to report any service misuse via the in-app Help Centre so that Grab can investigate and support accordingly.
lim.kewei@asiaone.com
一位Grab外卖员在网上抱怨一份工作，这份工作需要她处理顾客的垃圾袋。
据称他获得了 4 美元的报酬。
9月25日，这位不满的司机在Facebook页面“新加坡投诉”上发帖，没有透露自己的身份，抱怨他被要求做的工作。
他还补充说，他没有取消订单，因为这会影响他的取消率。
“Grab的工作太过分了。他们居然安排我去给顾客倒垃圾，而我明明是个送餐员。这可以吗？”他问道。
帖子附带的截图显示，GrabExpress 的订单上，取货和送货地点都是 Joo Seng Road，并附有一张纸条，上面写着：“请将门口的所有袋子扔到楼下的垃圾槽里处理。（有很多大袋子）”
更多图片显示，四个大垃圾袋堆放在一个单元房外，并被塞进一个大型四轮垃圾车内。
与此同时，Grab 介入并提醒客户，其 GrabExpress 服务严格用于门到门运送文件、包裹和货物。
该公司告诉AsiaOne，他们已经注意到最近发生的一起涉及使用GrabExpress预订服务处理家庭垃圾的事件。
一位发言人补充说：“废物管理通常需要特定的安全规程、处理程序和许可证，这些都不在我们快递服务的范围之内。”
“我们恳请用户严格按照Grab服务的预期用途使用Grab服务。”
发言人表示，配送伙伴不会因拒绝任何不合规的订单请求而受到处罚，并补充说，鼓励用户或配送伙伴通过应用程序内的帮助中心举报任何服务滥用行为，以便 Grab 可以进行调查并提供相应的支持。
lim.kewei@asiaone.com