Meta given until Oct 2 to respond over WhatsApp account issues, says MCMC

The Malaysian Communications and Multimedia Commission (MCMC) is seeking a detailed explanation from Meta regarding issues with suspended, inaccessible, or unauthorized WhatsApp accounts, following 92 complaints.

An official request was submitted to Meta on September 25, with subsequent discussions held on September 28.

Meta has requested until October 2 to respond, with MCMC urging for an immediate solution.

Communications Minister Datuk Seri Fahmi Fadzil has directed MCMC to clarify Meta's response, noting a need for updates on discussions concerning hacking and account deactivation.

KUALA LUMPUR, Oct 1 — The Malaysian Communications and Multimedia Commission (MCMC) is demanding a comprehensive explanation from Meta regarding issues involving WhatsApp accounts that have been suspended, rendered inaccessible, or accessed without authorisation.

In a statement yesterday, MCMC informed that a total of 92 complaints related to the issue have been received by the commission so far.

According to the commission, an official request was submitted to Meta on September 25, followed by discussions with the technology company on September 28.

“Meta has requested until October 2 to provide feedback regarding the matter. MCMC urges Meta to provide a comprehensive explanation as well as an immediate solution for the affected user accounts, and will determine subsequent actions based on that feedback,” the statement read.

Earlier yesterday, Communications Minister Datuk Seri Fahmi Fadzil said he had instructed MCMC to issue a statement clarifying Meta’s response regarding the issues of hacking and the deactivation of WhatsApp accounts.

He added that he has yet to receive updates on the outcome of the discussions between MCMC and Meta concerning the matter.

Earlier, MCMC announced that it was examining the complaints received and had forwarded the relevant cases to Meta for clarification and further action and the commission also explained that account takeovers or hacking, and account blocking, are two different matters.

According to MCMC, accounts hacked by irresponsible parties risk being misused for scam activities, spam, or violations of WhatsApp’s terms of service, which can ultimately lead to the accounts being blocked by the platform. — Bernama

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马来西亚通讯及多媒体委员会 (MCMC) 在收到 92 起关于 WhatsApp 账户被暂停、无法访问或未经授权的问题投诉后，要求 Meta 公司提供详细解释。

9月25日，我们向Meta提交了正式请求，随后于9月28日举行了讨论。

Meta公司要求在10月2日前作出回应，而马来西亚通信和多媒体委员会（MCMC）则敦促其立即提出解决方案。

通讯部长拿督斯里法米·法兹尔已指示马来西亚通讯及多媒体委员会（MCMC）澄清Meta的回应，并指出需要更新有关黑客攻击和账户停用的讨论情况。

吉隆坡，10 月 1 日讯——马来西亚通讯及多媒体委员会 (MCMC) 要求 Meta 公司就 WhatsApp 账户被暂停、无法访问或未经授权访问等问题作出全面解释。

马来西亚通信与多媒体委员会（MCMC）昨天发表声明称，截至目前，该委员会已收到与此问题相关的92起投诉。

据该委员会称，9月25日向Meta公司提交了正式请求，随后于9月28日与该科技公司进行了讨论。

声明称：“Meta公司要求在10月2日前就此事提供反馈。马来西亚通信和多媒体委员会（MCMC）敦促Meta公司提供全面的解释，并为受影响的用户账户提供即时解决方案，并将根据反馈决定后续行动。”

昨天早些时候，通讯部长拿督斯里法米·法兹尔表示，他已指示马来西亚通讯及多媒体委员会（MCMC）发表声明，澄清Meta公司对黑客攻击和WhatsApp账户停用问题的回应。

他还补充说，他尚未收到有关 MCMC 和 Meta 就此事进行讨论的结果的最新消息。

此前，马来西亚通信与多媒体委员会 (MCMC) 宣布，正在调查收到的投诉，并将相关案件转交给 Meta 进行澄清和进一步处理。该委员会还解释说，账户接管或黑客攻击与账户封锁是两回事。

据马来西亚通讯及多媒体委员会（MCMC）称，被不法分子盗用的账户可能被用于诈骗、发送垃圾信息或违反WhatsApp服务条款等活动，最终可能导致账户被平台封禁。——马新社

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