Zetrix AI submits settlement proposal after JPJ services suspended over RM314m arrears

Zetrix AI Berhad has proposed a solution to the Malaysian government to address RM314 million in unpaid remittances, following the suspension of its Road Transport Department collection services.

The company's immediate priority is to resolve these outstanding obligations and restore services, pending necessary approvals.

Authorities had issued multiple reminders and engaged with the company before suspending its services.

Despite the suspension, other channels like the MyJPJ app and JPJ Public Portal remain available for public transactions, while legal action is being considered to recover the full amount.

KUALA LUMPUR, Oct 6 — Zetrix AI Berhad has submitted a proposal to the Malaysian government to address outstanding remittances after authorities suspended its Road Transport Department (JPJ) collection services over RM314 million in unpaid government revenue.

The technology company said in a statement yesterday that resolving the outstanding obligations was its immediate priority, while efforts to restore the affected services would be subject to the relevant approvals.

“Zetrix AI has submitted a proposed solution to the Government of Malaysia to address the outstanding remittances for their consideration,” it said.

“The Group’s immediate priority is to resolve these obligations and work towards restoring the affected services, subject to the relevant approvals.”

The company did not disclose details of the proposed solution.

Transport Minister Anthony Loke said yesterday that My E.G. Sdn Bhd and Zetrix AI, both under the MYEG Group, had failed to remit RM314 million in government revenue collected between May 19 and September 30.

He said the authorities had issued 35 reminders and engaged the companies since May in an attempt to recover the outstanding funds before their services as government revenue collection agents were suspended.

Loke said MYEG had also issued a cheque for RM231 million dated September 30, but the payment could not be processed by the bank following instructions from the company.

“Therefore, the Ministry of Transport and the Road Transport Department had to take the drastic step of suspending payment services through MyEG and Zetrix AI from today,” he said at a press conference yesterday.

The ministry and JPJ will also initiate legal action to recover the full RM314 million, Loke said.

Zetrix AI, meanwhile, expressed regret over the inconvenience caused by the suspension, which took effect on October 5.

“As a provider of JPJ services since 2000, we understand the importance of ensuring these essential services remain accessible, reliable and convenient for the public,” it said.

“The Group recognises its responsibility to customers and remains committed to fulfilling its obligations to the Government.”

The company also assured customers who had used the affected JPJ services before the suspension that their transactions had already been processed and fulfilled.

Loke said the suspension would not disrupt JPJ services more broadly, with transactions still available through alternatives including the MyJPJ app, JPJ Public Portal, counters and kiosks.

JPJ had announced on October 2 that services provided by MyEG and Zetrix AI as collection agents would be suspended from 12.01am on October 5 following non-compliance with the terms of their agreements.

Zetrix AI, formerly known as MY E.G. Services Berhad, began operations in 2000 as a provider of electronic government services and has since expanded into blockchain and artificial intelligence services.

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Zetrix AI Berhad 已向马来西亚政府提出解决方案，以解决其陆路交通局收款服务暂停后造成的 3.14 亿令吉未付汇款问题。

公司目前的当务之急是在获得必要批准后，解决这些未偿债务并恢复服务。

当局在暂停该公司服务之前，曾多次发出提醒并与该公司进行沟通。

尽管暂停了服务，但 MyJPJ 应用程序和 JPJ 公共门户网站等其他渠道仍可用于公众交易，同时正在考虑采取法律行动追回全部款项。

吉隆坡，10 月 6 日讯——Zetrix AI Berhad 已向马来西亚政府提交了一份提案，以解决拖欠政府税款的问题。此前，由于拖欠政府税款超过 3.14 亿令吉，当局暂停了该公司在陆路交通局 (JPJ) 的收款服务。

这家科技公司昨天在一份声明中表示，解决未偿债务是其当务之急，而恢复受影响服务的努力则需获得相关部门的批准。

“Zetrix AI 已向马来西亚政府提交了一份解决未结汇款问题的方案，供其考虑。”声明中写道。

“集团的当务之急是履行这些义务，并在获得相关批准的前提下，努力恢复受影响的服务。”

该公司并未透露拟议解决方案的细节。

交通部长陆兆福昨天表示，MYEG集团旗下的两家公司My EG Sdn Bhd和Zetrix AI未能上缴5月19日至9月30日期间收取的3.14亿令吉政府收入。

他表示，自 5 月以来，当局已发出 35 次催款通知并与相关公司接洽，试图在这些公司作为政府税收代理机构的服务被暂停之前追回未偿款项。

陆兆福表示，MYEG还开出了一张日期为9月30日的2.31亿令吉支票，但根据该公司的指示，银行无法处理这笔付款。

“因此，交通运输部和公路运输局不得不采取严厉措施，从今天起暂停通过 MyEG 和 Zetrix AI 提供的支付服务，”他在昨天的新闻发布会上说。

陆兆福表示，交通部和陆路交通局也将提起法律诉讼，追回全部3.14亿令吉。

与此同时，Zetrix AI 对此次暂停服务造成的不便表示遗憾，暂停服务于 10 月 5 日生效。

“作为自 2000 年以来一直提供陆路交通局 (JPJ) 服务的供应商，我们深知确保这些基本服务对公众而言保持可及性、可靠性和便利性的重要性，”声明中写道。

“集团认识到自身对客户的责任，并将继续致力于履行对政府的义务。”

该公司还向在暂停服务前使用过受影响的 JPJ 服务的客户保证，他们的交易已经处理完毕。

陆兆福表示，暂停营业不会对陆路交通局 (JPJ) 的服务造成更广泛的影响，用户仍然可以通过 MyJPJ 应用程序、JPJ 公共门户网站、柜台和自助服务终端等其他方式进行交易。

JPJ 于 10 月 2 日宣布，由于 MyEG 和 Zetrix AI 未能遵守协议条款，其作为催收代理提供的服务将从 10 月 5 日凌晨 12 点 01 分起暂停。

Zetrix AI（前身为 MY EG Services Berhad）于 2000 年开始运营，是一家电子政务服务提供商，此后业务扩展到区块链和人工智能服务领域。

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