Socso cuts benefit claim processing time to 2.7 days from 5.3 days

Socso has cut the average processing time for benefit claims from 5.3 days in 2024 to 2.7 days in 2025.

Deputy Human Resources Minister Khairul Firdaus stated that these improvements adhere to the Client Charter to maintain quality standards.

Perkeso evaluates Invalidity Pension rates every three to five years, considering living costs, inflation, and fund sustainability.

KUALA LUMPUR, Oct 6 — The Social Security Organisation (Perkeso) has reduced the processing time for contributor benefit claims from an average of 5.3 days in 2024 to 2.7 days as of last year.

Deputy Human Resources Minister Datuk Khairul Firdaus Akbar Khan said the service delivery improvement was carried out in compliance with the Client Charter to ensure quality standards remain at an optimal level.

He said the initial response time for complaint processing was also shortened from three days in 2024 to just one day in 2025.

“Beginning 2025, the processing time for each benefit application under the Employment Injury Scheme, Self-Employment Social Security Scheme and Housewives’ Social Security Scheme has been reduced from an average of 5.3 days the previous year to 2.7 days in 2025,” he said.

He was responding to a question from V. Ganabatirau (PH-Klang), who asked about reforms to improve Perkeso’s operational efficiency as well as the mismatch between the Invalidity Pension rate and the current cost of living.

He said that from January 1 to December 31, 2025, Perkeso’s Client Charter performance for the overall benefit claim and payment process across the three schemes averaged 96.86 per cent.

Addressing the issue of the Invalidity Pension, Khairul Firdaus said the government does not set pension rates arbitrarily, but rather reviews them periodically every three to five years.

He said these reviews take into account the rising cost of living, inflation rates and the sustainability of the organisation’s funds.

“Indicators and mechanisms for determining increases in the minimum pension rate, implemented by the ministry and Perkeso, are based on actuarial assessment studies by the International Labour Organisation, taking into consideration the current social and economic conditions in our country,” he said.

He added that the findings serve as a key benchmark in ensuring monthly payments are sufficient to help recipients make ends meet. — Bernama

Note: Socso is the English name commonly used for the Social Security Organisation (Perkeso).

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社险组织已将福利申请的平均处理时间从 2024 年的 5.3 天缩短至 2025 年的 2.7 天。

人力资源部副部长凯鲁尔·菲尔道斯表示，这些改进措施符合客户章程，旨在维持质量标准。

Perkeso 每三到五年评估一次残疾抚恤金标准，评估时会考虑生活成本、通货膨胀和基金可持续性。

吉隆坡，10 月 6 日讯——马来西亚社会保障机构（Perkeso）宣布，将缴费福利申请的处理时间从 2024 年的平均 5.3 天缩短至去年的 2.7 天。

人力资源部副部长拿督凯鲁·菲尔道斯·阿克巴·汗表示，服务交付改进工作是按照《客户章程》进行的，以确保质量标准保持在最佳水平。

他表示，投诉处理的初步响应时间也从 2024 年的三天缩短到 2025 年的一天。

他说：“从 2025 年开始，根据就业伤害计划、自雇人士社会保障计划和家庭主妇社会保障计划，每项福利申请的处理时间已从上一年的平均 5.3 天减少到 2025 年的 2.7 天。”

他是在回答 V. Ganabatirau（希望联盟-巴生）提出的问题，该问题涉及提高 Perkeso 运营效率的改革，以及残疾抚恤金标准与当前生活成本之间的不匹配问题。

他表示，从 2025 年 1 月 1 日至 12 月 31 日，Perkeso 在三个计划中的整体福利申领和支付流程的客户章程绩效平均为 96.86%。

针对残疾抚恤金问题，凯鲁尔·菲尔道斯表示，政府不会随意设定抚恤金标准，而是每三到五年定期进行审查。

他表示，这些评估考虑了不断上涨的生活成本、通货膨胀率以及组织资金的可持续性。

他说：“由该部和Perkeso实施的用于确定最低养老金增长的指标和机制，是基于国际劳工组织的精算评估研究，并考虑到了我国当前的社会和经济状况。”

他补充说，这些调查结果可作为确保每月补助金足以帮助受助者维持生计的关键基准。——马新社

注：Socso 是社会保障组织 (Perkeso) 的常用英文名称。

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