Gambling regulator fines Singapore Pools, MBS and RWS total of $275,000 for non-compliance

The penalties were for different instances of non-compliance by each of the organisations.

ST PHOTOS: KUA CHEE SIONG, ARIFFIN JAMAR

Published Oct 09, 2026, 03:50 PM

Updated Oct 09, 2026, 03:51 PM

GRA fined Singapore Pools, Marina Bay Sands and Resorts World Sentosa $275,000 for non-compliance. Singapore Pools got $100,000, MBS $100,000 and RWS $75,000.

Singapore Pools failed to suspend a self-excluded customer’s account. GRA said it did not re-check exclusion status when IDs were updated, though Singapore Pools said it fixed the lapse within 30 minutes of discovery.

MBS and RWS breached casino advertising and membership rules. MBS gave extra draw chances without GRA approval, while RWS wrongly kept membership tiers due to system errors.

SINGAPORE – The Gambling Regulatory Authority (GRA) has fined Singapore Pools, Marina Bay Sands (MBS) and Resorts World Sentosa (RWS) a total of $275,000 for non-compliance.

In its annual report released on Oct 6, GRA said Singapore Pools had inadvertently allowed a self-excluded person to place bets, breaching licensing conditions under the Gambling Control Act.

MBS and RWS had breached the Casino Control (Advertising) Regulations, which restrict gaming promotions and activities.

Singapore Pools and MBS were each fined $100,000, while RWS was fined $75,000.

Singapore Pools’ breach was self-discovered, a GRA spokesman said.

It had been conducting a monthly review of its suspended accounts when it discovered that the account of a self-excluded person was not suspended and the person was allowed to place bets.

Further investigation by GRA found that this had happened because of Singapore Pools’ system – when users updated Singapore Pools on a change of identification documents, it did not re-verify their exclusion status.

Individuals can apply to exclude themselves from gambling activities via the National Council on Problem Gambling’s website . This is supposed to prevent them from entering casino premises, jackpot rooms or using and opening accounts with Singapore Pools, depending on what they apply to be excluded from.

The gambling operators are expected to effect the bans on such persons.

A Singapore Pools spokeswoman said it discovered the lapse in April 2024 through its own monitoring processes and reported it to GRA.

The customer’s account was suspended within 30 minutes of detection, and the system lapse has since been rectified.

GRA said it uncovered MBS’ breaches while looking into unspecified allegations it had received.

It found that from 2018 to 2023, MBS had given additional chances for various draws and promotions under its non-gaming membership programme to certain members based on their casino gaming activities.

As the promotion was tied to members’ casino gaming activities, it is considered a casino promotion, which is regulated and requires GRA’s prior approval.

But MBS did not do so and was thus non-compliant, said GRA.

When contacted, MBS declined to comment.

For RWS, GRA investigations found that the integrated resort’s members had their casino membership tiers incorrectly maintained under its approved casino membership programme.

This resulted in the programme not being carried out in accordance with GRA’s approvals between March 2022 and June 2023.

A spokeswoman for RWS said the incident was caused by application system-related errors.

She said when the errors were discovered, RWS reported them to GRA and took immediate steps to address the issue and prevent it from happening again.

Separately, the Auditor-General’s Office (AGO) flagged multiple breaches and lapses involving MBS, RWS and Singapore Pools in its most recent report published in July.

The lapses flagged by the AGO are unrelated to the enforcement actions mentioned in GRA’s recent annual report, and investigations into the former are still ongoing.

AGO found that from 2023 to 2025, 120 individuals under exclusion orders were allowed to enter the two local casinos at MBS and RWS.

It also found that 79 Singapore Pools accounts held by excluded persons were not closed.

GRA and the Ministry of Social and Family Development, which oversees the National Council on Problem Gambling, had said that the lapses were due to issues such as using different IDs and other system-related issues that affected automatic screening.

They also said the errors had been rectified as at February 2026.

David Sun is The Straits Times’ crime correspondent. He has a background in criminology and is a licensed private investigator.

GRA/Gambling Regulatory Authority

Resorts World Sentosa

处罚是针对各组织不同的违规行为而采取的。

ST 照片：KUA CHEE SIONG、ARIFFIN JAMAR

发布于2026年10月9日下午3:50

更新于2026年10月9日下午3:51

博彩监管局（GRA）因新加坡博彩公司、滨海湾金沙和圣淘沙名胜世界违反相关规定，对其处以总计27.5万新元的罚款。其中，新加坡博彩公司被罚款10万新元，滨海湾金沙被罚款10万新元，圣淘沙名胜世界被罚款7.5万新元。

新加坡博彩公司未能暂停一位已自我禁赛客户的账户。税务局表示，在客户更新身份证件后，税务局并未重新核查客户的禁赛状态；而新加坡博彩公司则表示，在发现问题后30分钟内就已修复。

滨海湾金沙和圣淘沙名胜世界违反了赌场广告和会员规则。滨海湾金沙未经博彩监管局批准擅自增加抽奖机会，而圣淘沙名胜世界则因系统错误而错误地保留了会员等级。

新加坡——博彩监管局（GRA）因新加坡博彩公司、滨海湾金沙（MBS）和圣淘沙名胜世界（RWS）不遵守规定，对其处以总计 275,000 新元的罚款。

博彩监管局 (GRA) 在 10 月 6 日发布的年度报告中表示，新加坡博彩公司无意中允许一名自我禁赌人士下注，违反了《博彩管制法》的许可条件。

MBS 和 RWS 违反了《赌场管制（广告）条例》，该条例限制了博彩促销和活动。

新加坡博彩公司和滨海湾金沙酒店分别被罚款 10 万美元，圣淘沙名胜世界酒店被罚款 7.5 万美元。

新加坡博彩管理局发言人表示，新加坡博彩公司的违规行为是其自身发现的。

该机构一直在对其暂停的账户进行每月审查，结果发现一名自我禁入人员的账户并未被暂停，该人员被允许下注。

新加坡税务局进一步调查发现，这是由于新加坡博彩公司的系统造成的——当用户向新加坡博彩公司更新身份证明文件变更时，系统没有重新核实他们的排除状态。

个人可通过新加坡全国问题赌博理事会网站申请禁止参与赌博活动。根据申请禁止的具体内容，此举旨在阻止他们进入赌场、彩池或使用新加坡博彩公司（Singapore Pools）的账户。

预计博彩运营商将对这些人实施禁令。

新加坡博彩公司的一位发言人表示，该公司在 2024 年 4 月通过自身的监控流程发现了这一漏洞，并已向新加坡税务局 (GRA) 报告。

发现问题后 30 分钟内，客户的账户就被暂停，系统漏洞也已得到纠正。

GRA表示，在调查收到的未指明指控时，发现了MBS的违规行为。

调查发现，从 2018 年到 2023 年，滨海湾金沙根据某些会员的赌场游戏活动，在其非博彩会员计划下给予了他们额外的各种抽奖和促销机会。

由于该促销活动与会员的赌场游戏活动相关，因此被视为赌场促销活动，受到监管，需要事先获得 GRA 的批准。

但GRA表示，MBS并没有这样做，因此不符合规定。

当被问及此事时，MBS拒绝置评。

对于圣淘沙名胜世界，GRA 的调查发现，该综合度假村的会员的赌场会员等级在其批准的赌场会员计划下没有得到正确维护。

这导致该计划在 2022 年 3 月至 2023 年 6 月期间未能按照 GRA 的批准执行。

圣淘沙名胜世界的一位发言人表示，该事件是由应用程序系统相关的错误引起的。

她说，发现错误后，RWS立即向GRA报告，并采取了立即措施解决问题，防止再次发生。

此外，审计署 (AGO) 在 7 月份发布的最新报告中指出，滨海湾金沙 (MBS)、圣淘沙名胜世界 (RWS) 和新加坡博彩公司 (Singapore Pools) 存在多项违规和疏忽行为。

AGO 指出的违规行为与 GRA 最近年度报告中提到的执法行动无关，对前者的调查仍在进行中。

检控署发现，从 2023 年到 2025 年，有 120 名被禁止进入滨海湾金沙和圣淘沙名胜世界的当地赌场的人员获准进入。

调查还发现，79个由被排除在外人士持有的新加坡博彩公司账户并未关闭。

加纳税务局 (GRA) 和负责监管国家问题赌博委员会的社会及家庭发展部曾表示，这些疏漏是由于使用不同的身份证件以及其他影响自动筛查的系统相关问题造成的。

他们还表示，截至 2026 年 2 月，这些错误已经得到纠正。

大卫·孙是《海峡时报》的犯罪记者。他拥有犯罪学背景，并且是一名持证私人侦探。

博彩监管局

圣淘沙名胜世界