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Longer wait times expected as healthcare institutions report service disruptions

NHG Health call centre lines are temporarily unavailable across four hospitals, with patients advised to use websites and HealthHub. Read more at straitstimes.com.

The Straits TimesDaniel Lai2026-10-13 09:56查看原文 ↗

The group said call centre lines across NHG Health, including Khoo Teck Puat Hospital, are “temporarily unavailable”, but did not specify the cause.

Published Oct 13, 2026, 09:56 AM

Updated Oct 13, 2026, 12:25 PM

SINGAPORE – Visitors and patients were advised on Oct 13 to expect longer wait times, as local public healthcare institutions report ongoing service disruptions.

Two of the three public health clusters – NHG Health and the National University Healthcare System (NUHS) – issued notices regarding the disruptions on social media.

Singapore General Hospital, which is under the SingHealth cluster, separately posted a notice on its Facebook page.

NHG Health said in a Facebook post at about 9am that call services across its cluster are “temporarily unavailable”.

It added that it is working to restore access, but did not specify the cause of the disruption.

According to its website, the four hospitals under NHG Health are Tan Tock Seng Hospital, Khoo Teck Puat Hospital, Woodlands Hospital and Yishun Community Hospital. Also under the group are 10 polyclinics in areas such as Ang Mo Kio and Khatib.

Tan Tock Seng Hospital said in a Facebook post at about 9.40am that patients visiting its clinics and pharmacy may experience longer waiting times.

“Patients and members of the public may visit our websites and the HealthHub and NHG Health App for assistance,” NHG Health said.

“We are sorry for the inconvenience caused. We seek your understanding and patience during this time.”

Separately, the National University Hospital (NUH) said in an Instagram post at about 10.30am that it was experiencing a “system downtime”.

At about 11.30am, the National University Health System (NUHS) said in a Facebook post that its institutions are currently experiencing technical disruptions affecting multiple systems.

NUH is one of the hospitals under the NUHS cluster, which also includes N g Teng Fong General Hospital and Alexandra Hospital .

NUH said at about 10.30am on Oct 13 that it was experiencing a “system downtime”. PHOTO: ST READER

NUH said at about 10.30am on Oct 13 that it was experiencing a “system downtime”.

NUHS said that it is working with national healthtech agency Synapxe to resolve the matter and restore full access as soon as possible, adding that patient care continues to be its priority.

In its post, NUHS also sought the public’s understanding that longer waiting times may be expected.

It advised patients and members of the public to visit its social media platforms for updates.

“We apologise for any inconvenience caused as we work to resolve the matter.”

Singapore General Hospital said in a Facebook post at about 11.30am that it is “experiencing a temporary system disruption affecting some of our services”.

This includes outpatient appointment bookings and changes, visitor registration and billing enquiries, it added.

“Our teams are working to restore the affected systems as soon as possible and will provide updates when services resume.”

The Straits Times has contacted the Ministry of Health for more information.

Daniel Lai is a journalist at the ST Now team, covering breaking news and international affairs.

Tan Tock Seng Hospital

该集团表示，包括邱德拔医院在内的NHG Health旗下所有呼叫中心线路“暂时无法使用”，但并未具体说明原因。

发布于 2026 年 10 月 13 日上午 9:56

更新于2026年10月13日下午12:25

新加坡——10月13日，当局建议访客和患者做好等待时间延长的准备，因为当地公共医疗机构报告称服务持续中断。

三个公共卫生集群中的两个——NHG Health 和新加坡国立大学医疗保健系统 (NUHS)——就社交媒体上的干扰事件发布了通知。

隶属于新加坡保健集团的新加坡中央医院在其脸书页面上单独发布了一则通知。

NHG Health 在上午 9 点左右在 Facebook 上发帖称，其辖区内的呼叫服务“暂时不可用”。