Healthcare institutions under NHG Health, NUHS and SingHealth hit by digital disruptions新加坡国立大学医疗集团（NHG Health）、新加坡国立大学医疗系统（NUHS）和新加坡保健集团（SingHealth）旗下的医疗机构受到数字化变革的冲击
Several healthcare institutions across the three healthcare clusters — NHG Health, National University Health System (NUHS), and SingHealth — are experiencing disruptions of varying degree on Tuesday (Oct 13).NHG HealthTan Tock Seng Hospital, Khoo Teck Puat Hospital, Woodlands Hospital and Yishun Community Hospital — all under NHG Health — have reported disruptions to their call centre lines.In a statement posted...
Several healthcare institutions across the three healthcare clusters — NHG Health, National University Health System (NUHS), and SingHealth — are experiencing disruptions of varying degree on Tuesday (Oct 13).
Tan Tock Seng Hospital, Khoo Teck Puat Hospital, Woodlands Hospital and Yishun Community Hospital — all under NHG Health — have reported disruptions to their call centre lines.
In a statement posted on its social media, NHG Health said that the call centre lines remain temporarily unavailable, adding that its healthcare institutions are also experiencing system disruption to some services.
The cluster did not elaborate on the services affected but said that it is working with Synapxe to restore the access.
Checks by AsiaOne show that the disruption also affects mindline 1711, Singapore's first national mental health helpline and textline service.
Meanwhile, NUHS said in a separate statement posted on its social media that its institutions are experiencing technical disruptions.
It did not identify the affected services, but similarly said that it is working with Synapxe to restore full access.
SingHealth's Singapore General Hospital
SingHealth is currently only reporting disruptions at Singapore General Hospital (SGH).
SGH said in a statement that some of its services, including outpatient appointment bookings and changes, visitor registration and billing enquiries are affected.
Visitors may also experience longer registration times, it added.
Synapxe is a Singapore public healthcare technology subsidiary. It supports the operations of public healthcare institutions, including acute hospitals and polyclinics, and some 1,400 community partners such as nursing homes and general practitioners.
On its website, Synapxe states that it partners and supports the Ministry of Health in realising national healthcare policies and outcomes, including the public healthcare IT masterplan and architecture.
AsiaOne has reached out to Synapxe for more information on what caused these disruptions.
周二（10 月 13 日），新加坡三大医疗集团——NHG Health、新加坡国立大学医疗系统 (NUHS) 和新加坡保健集团 (SingHealth) 的多家医疗机构都受到了不同程度的干扰。
隶属于NHG Health的陈笃生医院、邱德拔医院、兀兰医院和义顺社区医院均报告称其呼叫中心线路出现故障。
NHG Health 在其社交媒体上发表声明称，呼叫中心线路仍暂时无法使用，并补充说，其医疗机构的部分服务也出现了系统中断。
该集群没有详细说明受影响的服务，但表示正在与 Synapxe 合作恢复访问。
AsiaOne 的调查显示，此次中断也影响了 mindline 1711，这是新加坡首个全国心理健康热线和短信服务。
与此同时，新加坡国立大学健康系统（NUHS）在其社交媒体上发布的另一份声明中表示，其下属机构正面临技术中断。
虽然没有具体说明受影响的服务，但同样表示正在与 Synapxe 合作以恢复全部访问权限。
新加坡保健集团旗下新加坡中央医院
新加坡保健集团目前仅报告新加坡中央医院（SGH）出现故障。
新加坡中央医院在一份声明中表示，其部分服务受到影响，包括门诊预约和更改、访客登记和账单查询。
声明还补充说，访客可能还会遇到更长的注册时间。
Synapxe 是新加坡一家公共医疗技术子公司。它为公共医疗机构（包括急症医院和综合诊所）以及约 1400 家社区合作伙伴（如疗养院和全科医生）的运营提供支持。
Synapxe 在其网站上表示，它与卫生部合作并为其提供支持，以实现国家医疗保健政策和成果，包括公共医疗保健 IT 总体规划和架构。
AsiaOne已联系Synapxe，以了解造成这些中断的原因。