No indication public healthcare service issues are linked to a cyber incident: National HealthTech agency国家卫生技术机构：没有迹象表明公共医疗服务问题与网络安全事件有关
There is no indication that the ongoing system disruptions affecting some services across several healthcare institutions in Singapore are related to a cyber incident, national health technology agency Synapxe said.Singapore's three public healthcare clusters — NHG Health, National University Healthcare System (NUHS), and SingHealth — have since Tuesday (Oct 13) morning, experienced connectivity issues.This, in turn, affected services such as...
There is no indication that the ongoing system disruptions affecting some services across several healthcare institutions in Singapore are related to a cyber incident, national health technology agency Synapxe said.
Singapore's three public healthcare clusters — NHG Health, National University Healthcare System (NUHS), and SingHealth — have since Tuesday (Oct 13) morning, experienced connectivity issues.
This, in turn, affected services such as appointment booking through call centres, visitor registration and billing enquiries.
Patients and visitors have also reported experiencing longer waiting times for some services.
When AsiaOne visited NHG Kallang Polyclinic and Tan Tock Seng Hospital at around 3pm, there were more staff than usual at hand to assist visitors and patients with registration.
However, the situation was observed to be orderly, with operations proceeding as usual.
AsiaOne understands that staff members from MOH Holdings' subsidiaries had earlier reported issues accessing systems such as Microsoft 365, including Outlook mail services.
At the time of this article's publication, internet access remains unavailable in some of the subsidiaries.
In a statement posted on its social media, NHG Health said that the call centre lines remain temporarily unavailable, adding that its healthcare institutions are also experiencing system disruption to some services.
Meanwhile, NUHS said in a separate statement posted on its social media that its institutions are experiencing technical disruptions.
SingHealth has, so far, only reported that the Singapore General Hospital's outpatient appointment bookings and changes, visitor registration and billing enquiries are affected.
Technical teams working urgently to resolve the issue: Synapxe
In its statement posted just about 2.30pm, Synapxe said that it understands the inconvenience caused, especially for patients and visitors at public healthcare institutions.
"Please be assured that our technical teams are working urgently to resolve the issue and restore services as soon as possible," the agency said, apologising for the disruption.
It added that there is also "no indication that this is a cyber incident."
新加坡国家卫生技术机构 Synapxe 表示，目前没有迹象表明影响新加坡多家医疗机构部分服务的系统中断与网络事件有关。
新加坡的三大公共医疗保健集团——NHG Health、国立大学医疗保健系统 (NUHS) 和 SingHealth——自周二（10 月 13 日）上午以来，都出现了网络连接问题。
这反过来又影响了诸如通过呼叫中心预约、访客登记和账单查询等服务。
患者和访客也反映，某些服务的等待时间有所延长。
亚洲新闻网（AsiaOne）下午3点左右走访了NHG加冷综合诊所和陈笃生医院，发现有比平时更多的工作人员在场协助访客和病人进行登记。
然而，现场秩序井然，各项行动照常进行。
AsiaOne了解到，卫生部控股公司旗下子公司的员工此前曾报告称，他们在访问Microsoft 365等系统（包括Outlook邮件服务）时遇到问题。
截至本文发表之时，部分子公司仍无法接入互联网。
NHG Health 在其社交媒体上发表声明称，呼叫中心线路仍暂时无法使用，并补充说，其医疗机构的部分服务也出现了系统中断。
与此同时，新加坡国立大学健康系统（NUHS）在其社交媒体上发布的另一份声明中表示，其下属机构正面临技术中断。
新加坡保健集团目前仅报告称，新加坡中央医院的门诊预约和更改、访客登记和账单查询受到影响。
技术团队正在紧急处理该问题：Synapxe
Synapxe 在下午 2 点 30 分左右发布的声明中表示，他们理解由此造成的不便，特别是对公共医疗机构的患者和访客造成的不便。
该机构表示：“请放心，我们的技术团队正在紧急解决问题，并尽快恢复服务”，同时对服务中断表示歉意。
声明还补充说，“没有迹象表明这是一起网络安全事件”。