Business as usual for most patients as public healthcare clusters recover from 9-hour disruption

Across seven healthcare institutions visited by CNA, most patients said they had few or no issues, despite signs warning visitors of potentially longer wait times.

Signboards informing patients of longer wait times due to a system outage at the pharmacy in the main building of the National University Hospital, Oct 13, 2026. (Photo: CNA/Wallace Woon)

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SINGAPORE: Patients at several public healthcare institutions said they were mostly unaffected by the nine-hour system disruption on Tuesday (Oct 13), particularly later in the day, with most still going for appointments and collecting medication normally.

By the evening, there was little at healthcare institutions across Singapore to suggest that a system disruption had affected patient-facing services such as call centres, visitor registration and billing enquiries.

It was a markedly different picture from earlier in the day when a technical issue affecting network connectivity disrupted some services from around 7.10am and left patients facing longer waiting times and issues with making payments.

National health technology agency Synapxe said there was no indication that it was a cyber incident. Affected services were progressively back online from about 3pm, with all services restored by 4.37pm.

CNA Games Guess Word Crack the word, one row at a time Buzzword Create words using the given letters Mini Sudoku Tiny puzzle, mighty brain teaser Mini Crossword Small grid, big challenge Word Search Spot as many words as you can Show More Show Less When CNA visited seven healthcare institutions between 2pm and 5.30pm on Tuesday, most patients said the disruption had a limited impact on services. At the Singapore General Hospital (SGH) and the National Heart Centre – both part of the SingHealth cluster – most clinics did not have queues by around 3pm and there were no signs related to the earlier service disruption. A meal service associate at SGH said she was informed of the service disruption at around 9.30am, with services mostly being resolved by around 3pm. She declined to provide her full name as she was not authorised to speak to the media. She had to input meal orders on hospital computers after she faced issues with logins on iPads. She also encountered some visitors having issues with the gantries to the wards, and staff reverted to using stickers to identify visitors. Mr Jamiat Sarip, a 70-year-old retiree, said he had visited the hospital at around 2.30pm while accompanying his sister to a medical appointment, but faced no issues as they were able to see a doctor quickly. Although he did not receive a message reminder regarding his 4.40pm appointment at SGH, retiree Edward Chan said he was not certain that it was related to any service disruption earlier in the day. By the time Ms Karen Teo, 56, arrived at SGH at around 3pm to see a doctor, she did not experience any long queues and was able to make payment within half an hour. More than 30 patients were waiting to collect medicine at Outram Polyclinic about 30 minutes before closing time, but there were no signs indicating that systems were down. The clinic was fairly quiet. Ms Lily Soh, who was leaving the clinic after being there for about two hours, said that while she saw her doctor 10 minutes after her scheduled appointment time, the wait to collect her medication at the pharmacy was “slightly longer than usual”. But apart from that, nothing was amiss, said the 70-year-old.

When CNA visited seven healthcare institutions between 2pm and 5.30pm on Tuesday, most patients said the disruption had a limited impact on services.

At the Singapore General Hospital (SGH) and the National Heart Centre – both part of the SingHealth cluster – most clinics did not have queues by around 3pm and there were no signs related to the earlier service disruption.

A meal service associate at SGH said she was informed of the service disruption at around 9.30am, with services mostly being resolved by around 3pm. She declined to provide her full name as she was not authorised to speak to the media.

She had to input meal orders on hospital computers after she faced issues with logins on iPads. She also encountered some visitors having issues with the gantries to the wards, and staff reverted to using stickers to identify visitors.

Mr Jamiat Sarip, a 70-year-old retiree, said he had visited the hospital at around 2.30pm while accompanying his sister to a medical appointment, but faced no issues as they were able to see a doctor quickly.

Although he did not receive a message reminder regarding his 4.40pm appointment at SGH, retiree Edward Chan said he was not certain that it was related to any service disruption earlier in the day.

By the time Ms Karen Teo, 56, arrived at SGH at around 3pm to see a doctor, she did not experience any long queues and was able to make payment within half an hour.

More than 30 patients were waiting to collect medicine at Outram Polyclinic about 30 minutes before closing time, but there were no signs indicating that systems were down. The clinic was fairly quiet.

Ms Lily Soh, who was leaving the clinic after being there for about two hours, said that while she saw her doctor 10 minutes after her scheduled appointment time, the wait to collect her medication at the pharmacy was “slightly longer than usual”.

But apart from that, nothing was amiss, said the 70-year-old.

NUH is among public hospitals and healthcare institutions across Singapore hit by system disruptions on Oct 13, 2026. (Photo: CNA/Nikki Yeo)

When CNA arrived at NUH at around 2pm, signs posted at the main building pharmacy informed visitors of temporary service downtime. At the pharmacy at NUH’s Kent Ridge Wing, a sign was put up informing patients to expect wait times of about 60 minutes.

Multiple self-service kiosks were covered with signs saying that maintenance was underway.

A visitor who wanted to be known only as Mr Zol told CNA at about 2pm that he had been at NUH since 8am and was informed by hospital staff of the service disruption earlier in the day. He said he waited about 30 minutes to collect his medication.

Expectant mother Iffah Kamilia Mohammed Zaiful said her visit to the Women’s Clinic at NUH was largely unaffected, as her appointment was at 2pm and the disruption appeared to have “more or less” subsided by then.

She added that her doctor had called her earlier in the day to inform her of the disruption.

However, her appointment status on the National University Health System app was not updated even after her appointment had ended, and it continued to show that she was in the queue.

“I came after the downtime, but I heard it was very bad, that everything was being held up. I saw that the waiting time got longer because of the downtime,” she said.

Ms Iffah added that the television screens inside the clinic that normally display queue numbers were also not working.

"ONE OF THE LUCKY ONES"

Ms Roshini Michael said that when she visited her mother at Tan Tock Seng Hospital at about 1pm, all the self-registration machines were not working, with signs indicating that they were under maintenance.

“I found that quite strange that they were all down at the same time,” she said.

She had to register her details at the counter, but did not find the process too troublesome as it was not during the peak period and there was no queue.

Two gantries were open for visitors, with a staff member to ensure visitors had already registered before entering.

The 57-year-old teacher told CNA that when she left around 3.30pm, operations were back to normal.

Signs informing patients of a system outage at the Kent Ridge Wing in the National University Hospital, on Oct 13, 2026. (Photo: CNA/Wallace Woon)

At Yishun Community Hospital, self-registration kiosks and gantries were working normally, while one pharmacy had a handful of people. About 30 patients were in the queue at the outpatient pharmacy at nearby Khoo Teck Puat Hospital.

Ms Zann, who only wanted to be referred to by her first name, had been waiting for 15 minutes for her medication after dental surgery. She said nothing was out of the norm and that the registration process before surgery was seamless.

Another patient, who wanted to be known as Ms Felicia, said she and her mother were “very lucky” as they got in and out of the geriatric clinic very quickly.

“We saw a lot of people waiting at the clinic … more than usual. But it quickly cleared up. One of the nurses came to tell us (about the system disruption), and said some parts of the system had already started working,” said the preschool teacher.

Given that she was ordering the medication online, Ms Felicia had time to apply for some grants and was done with everything she needed to do in less than two hours.

“It was a very productive day for me. I guess we’re one of the lucky ones.”

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CNA 走访了七家医疗机构，大多数患者表示他们几乎没有遇到任何问题，尽管有告示警告访客可能会有较长的等待时间。

2026年10月13日，新加坡国立大学医院主楼药房因系统故障，告示牌告知患者等待时间延长。（图片：CNA/Wallace Woon）

这段音频由人工智能工具生成。

新加坡：多家公立医疗机构的患者表示，周二（10 月 13 日）长达 9 小时的系统中断对他们的影响不大，尤其是在当天晚些时候，大多数患者仍然照常就诊和取药。

到了晚上，新加坡各地的医疗机构几乎没有迹象表明系统中断影响了面向患者的服务，例如呼叫中心、访客登记和账单查询。

这与当天早些时候的情况截然不同，当时由于网络连接出现技术问题，导致部分服务从早上 7 点 10 分左右中断，使患者面临更长的等待时间和支付问题。

国家医疗技术机构Synapxe表示，没有迹象表明这是一起网络安全事件。受影响的服务从下午3点左右开始逐步恢复，所有服务于下午4点37分全部恢复。

CNA游戏 猜词游戏 逐行破解单词 流行词游戏 用给定的字母组成单词 迷你数独 小小的谜题，强大的脑力挑战 迷你填字游戏 小方格，大挑战 单词搜索 尽可能多地找出单词 显示更多 显示更少 周二下午2点至5点半，CNA记者走访了七家医疗机构，大多数患者表示服务中断对服务的影响有限。在新加坡中央医院（SGH）和国家心脏中心（均隶属于新加坡保健集团），大多数诊所在下午3点左右都没有排队，也没有出现与之前服务中断相关的任何迹象。新加坡中央医院的一位餐饮服务人员表示，她在上午9点半左右被告知服务中断，大部分服务在下午3点左右恢复正常。她拒绝透露全名，因为她没有被授权接受媒体采访。由于iPad登录出现问题，她不得不使用医院电脑输入餐点订单。她还遇到一些访客在病房入口处的传送带上遇到问题，工作人员重新开始使用贴纸来识别访客。 70岁的退休人士贾米亚特·萨里普先生表示，他下午2点半左右陪妹妹去看病，顺便去了趟医院，一切顺利，很快就见到了医生。另一位退休人士爱德华·陈先生虽然没有收到下午4点40分在新加坡中央医院（SGH）的预约提醒短信，但他不确定这是否与当天早些时候的服务中断有关。56岁的卡伦·张女士下午3点左右到达新加坡中央医院就诊时，没有遇到长时间排队，半小时内就完成了缴费。在欧南综合诊疗所，临近关门还有30多位病人排队取药，但没有任何系统故障的迹象。诊疗所内比较安静。莉莉·苏女士在诊所待了大约两个小时后离开。她说，虽然她在预约时间后十分钟就见到了医生，但在药房取药的等待时间“比平时稍长一些”。但除此之外，一切都很顺利，这位70岁的老人说道。

周二下午 2 点至 5 点 30 分，CNA 记者走访了七家医疗机构，大多数患者表示，此次中断对服务的影响有限。

新加坡中央医院 (SGH) 和国家心脏中心（均属于新加坡保健集团）下午 3 点左右，大多数诊所都没有排队，也没有与之前服务中断相关的迹象。

新加坡中央医院的一名餐饮服务人员表示，她大约在上午9点30分得知服务中断的情况，大部分服务在下午3点左右恢复正常。她拒绝透露全名，因为她没有被授权接受媒体采访。

由于iPad登录出现问题，她不得不使用医院电脑输入餐食订单。她还发现一些访客在使用病房门禁系统时遇到困难，工作人员因此恢复使用贴纸来识别访客。

70岁的退休人士贾米亚特·萨里普先生表示，他下午2点30分左右陪姐姐去看病时顺便去了医院，但并没有遇到任何问题，因为他们很快就见到了医生。

尽管退休人士陈先生没有收到关于他下午 4 点 40 分在新加坡中央医院预约的短信提醒，但他表示不确定这是否与当天早些时候的服务中断有关。

56岁的Karen Teo女士下午3点左右到达新加坡中央医院就诊时，没有遇到长时间排队的情况，并在半小时内完成了付款。

距离欧南综合诊所关门还有大约30分钟，仍有30多名患者在排队取药，但没有任何迹象表明系统出现故障。诊所里相当安静。

Lily Soh 女士在诊所待了大约两个小时后离开，她说虽然她在预约时间后 10 分钟就见到了医生，但在药房取药的等待时间“比平时稍长一些”。

这位70岁的老人说，除此之外，一切都很正常。

2026年10月13日，新加坡国立大学医院（NUH）等多家公立医院和医疗机构受到系统故障的影响。（图片：CNA/Nikki Yeo）

CNA记者下午2点左右抵达新加坡国立大学医院（NUH）时，主楼药房张贴的告示告知访客药房暂时停止服务。在NUH肯特岗翼楼的药房，也贴出了告示，告知患者预计等待时间约为60分钟。

多台自助服务终端上都贴有告示，称正在进行维护。

一位只愿透露姓名为佐尔先生的访客于下午2点左右告诉亚洲新闻台（CNA），他从早上8点就到了诺丁汉大学医院（NUH），医院工作人员当天早些时候就告知他服务中断的情况。他说他等了大约30分钟才拿到药。

准妈妈伊法·卡米莉亚·穆罕默德·扎伊富尔表示，她前往新加坡国立大学医院妇科诊所就诊基本未受影响，因为她的预约时间是下午 2 点，到那时干扰似乎已经“或多或少”平息了。

她补充说，她的医生当天早些时候曾打电话告诉她这一情况。

然而，即使预约已经结束，她在国立大学健康系统应用程序上的预约状态也没有更新，仍然显示她还在排队等候。

“我是系统宕机后才来的，但我听说情况很糟糕，所有事情都耽搁了。我看到因为系统宕机，等待时间变得更长了，”她说。

伊法女士补充说，诊所内通常显示排队号码的电视屏幕也无法正常工作。

“幸运儿之一”

罗希尼·迈克尔女士说，她下午1点左右去陈笃生医院探望母亲时，所有的自助登记机都无法使用，并有标志表明它们正在维修。

“我觉得很奇怪，他们竟然同时都倒下了，”她说。

她需要在柜台登记个人信息，但由于当时并非高峰期，也没有排队，所以她觉得这个过程并不太麻烦。

有两个检修平台向游客开放，并有工作人员确保游客在进入前已完成登记。

这位 57 岁的教师告诉 CNA，她下午 3 点 30 分左右离开时，一切已经恢复正常。

2026年10月13日，新加坡国立大学医院肯特岗翼楼张贴告示，告知患者系统故障。（图片：CNA/Wallace Woon）

义顺社区医院的自助登记亭和自助登记系统运行正常，而一家药房只有寥寥几人。附近邱德拔医院的门诊药房外，约有30名患者在排队。

扎恩女士只希望别人称呼她的名字，她在牙科手术后等了15分钟才拿到药。她说一切都很正常，术前登记流程也很顺利。

另一位化名费利西亚的病人表示，她和她的母亲“非常幸运”，因为她们很快就进出老年诊所。

“我们看到诊所外有很多人在等候……比平时多得多。但情况很快就好转了。一位护士过来告诉我们（系统故障的情况），并说系统的部分功能已经恢复正常了，”这位幼儿园老师说道。

由于费利西亚女士是在网上订购药物，她有时间申请一些补助金，并在不到两个小时的时间里完成了所有需要做的事情。

“今天对我来说收获颇丰。我想我们是幸运儿之一。”

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