Google Cloud outage in UK; Revolut services disrupted in Singapore

All 27 services listed on Revolut's Singapore status page were partially unavailable, including card payments, ATM withdrawals and currency exchange.

A pedestrian walks past the Google offices in London, Britain, on Aug 14, 2025. (Photo: Reuters/Suzanne Plunkett)

LONDON: A disruption at Google's cloud operations in London on Tuesday (Oct 20) affected the websites and mobile apps of several banks, financial firms and public service providers in the region, highlighting how businesses and services have become critically dependent on digital infrastructure.

British digital bank Revolut has suffered a service outage related to the disruption in Alphabet's Google Cloud service, a person familiar with the matter told Reuters. European regulators have become increasingly worried in recent years about the financial sector's reliance on external technology providers, including cloud-computing services that support critical banking operations.

In July, the UK designated four tech companies, including Google Cloud EMEA Limited, as critical third-party suppliers ‌for its financial sector, bringing them under direct regulatory oversight.

Google Cloud was also among 19 technology companies designated by EU regulators last year as critical third-party computing providers on which the bloc's finance industry depends.

CNA Games Guess Word Crack the word, one row at a time Buzzword Create words using the given letters Mini Sudoku Tiny puzzle, mighty brain teaser Mini Crossword Small grid, big challenge Word Search Spot as many words as you can Show More Show Less On Tuesday, Google said its engineering team was investigating the issue that affected the London-based europe-west2 data centre, primarily designed for customers in the UK and Ireland. The search giant did not immediately respond to a Reuters request for further details. Revolut's status page showed most of its services were unavailable or partially available, including card payments and ATM withdrawals. "We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers' money and data are safe," it said on X. Separately, ING Germany said there were problems logging into online banking and its banking app due to a technical issue. Britain's Halifax Bank also said customers were facing issues online and with its app. Outage tracking platform Downdetector showed a small number of reports of issues in the UK, affecting Lloyds Bank, HSBC, Bank of Scotland, property website Rightmove, parcel delivery service DPD as well as the state-owned National Health Service (NHS) England and Royal Mail. HSBC, Rightmove, DPD, NHS England and Royal Mail did not immediately respond to Reuters requests for comment on the cause of the outage. Lloyds said its app was operating normally but some customers were experiencing issues with certain online services. Downdetector tracks outages by aggregating status reports from multiple sources, including users. Actual user impact may vary. Multiple Revolut services in Singapore were also affected, including card payments, ATM withdrawals and currency exchange. CNA’s checks at 6.30pm found that all 27 listed services on Revolut’s system status page were partially unavailable. The issues were first detected at about 3.50pm, according to the page. The affected services remained partially unavailable at around 8.20pm. In response to CNA's queries, a Revolut spokesperson confirmed that multiple services were affected by a service disruption and the company had been working to fix the issue since it was identified on Tuesday morning, UK time. "We can confirm that all our customers’ money and data are safe," they added. The company separately indicated, on background, that the disruption was linked to an outage at a third-party provider and was not limited to Revolut.

On Tuesday, Google said its engineering team was investigating the issue that affected the London-based europe-west2 data centre, primarily designed for customers in the UK and Ireland. The search giant did not immediately respond to a Reuters request for further details.

Revolut's status page showed most of its services were unavailable or partially available, including card payments and ATM withdrawals. "We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers' money and data are safe," it said on X.

Separately, ING Germany said there were problems logging into online banking and its banking app due to a technical issue. Britain's Halifax Bank also said customers were facing issues online and with its app.

Outage tracking platform Downdetector showed a small number of reports of issues in the UK, affecting Lloyds Bank, HSBC, Bank of Scotland, property website Rightmove, parcel delivery service DPD as well as the state-owned National Health Service (NHS) England and Royal Mail.

HSBC, Rightmove, DPD, NHS England and Royal Mail did not immediately respond to Reuters requests for comment on the cause of the outage. Lloyds said its app was operating normally but some customers were experiencing issues with certain online services.

Downdetector tracks outages by aggregating status reports from multiple sources, including users. Actual user impact may vary.

Multiple Revolut services in Singapore were also affected, including card payments, ATM withdrawals and currency exchange.

CNA’s checks at 6.30pm found that all 27 listed services on Revolut’s system status page were partially unavailable. The issues were first detected at about 3.50pm, according to the page.

The affected services remained partially unavailable at around 8.20pm.

In response to CNA's queries, a Revolut spokesperson confirmed that multiple services were affected by a service disruption and the company had been working to fix the issue since it was identified on Tuesday morning, UK time.

"We can confirm that all our customers’ money and data are safe," they added. The company separately indicated, on background, that the disruption was linked to an outage at a third-party provider and was not limited to Revolut.

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Revolut 新加坡状态页面上列出的所有 27 项服务均部分不可用，包括银行卡支付、ATM 取款和货币兑换。

2025年8月14日，一名行人走过位于英国伦敦的谷歌办公楼。（图片：路透社/苏珊娜·普伦克特）

伦敦：周二（10 月 20 日），谷歌位于伦敦的云运营中断，影响了该地区多家银行、金融公司和公共服务提供商的网站和移动应用程序，凸显了企业和服务对数字基础设施的依赖程度之高。

据路透社报道，一位知情人士透露，英国数字银行Revolut的服务中断与Alphabet旗下谷歌云服务的故障有关。近年来，欧洲监管机构越来越担忧金融业对外部技术提供商的依赖，包括为关键银行业务提供支持的云计算服务。

7 月，英国将包括 Google Cloud EMEA Limited 在内的四家科技公司指定为金融行业的关键第三方供应商，使它们处于直接监管之下。

去年，谷歌云也是欧盟监管机构指定的 19 家关键第三方计算提供商之一，欧盟金融业依赖于这些提供商。

CNA游戏猜词游戏：逐行破解单词；流行词游戏：用给定的字母组成单词；迷你数独：小巧的谜题，强大的脑力挑战；迷你填字游戏：小网格，大挑战；单词搜索：尽可能多地找出单词。显示更多 显示更少 周二，谷歌表示，其工程团队正在调查影响位于伦敦的europe-west2数据中心的问题，该数据中心主要面向英国和爱尔兰的客户。这家搜索巨头没有立即回应路透社的进一步细节请求。Revolut的状态页面显示，其大部分服务不可用或部分可用，包括银行卡支付和ATM取款。“我们目前正经历服务中断，影响多项服务。我们可以确认，我们所有客户的资金和数据都是安全的。”该公司在X上表示。此外，德国ING银行表示，由于技术问题，其网上银行和银行应用程序的登录出现问题。英国哈利法克斯银行也表示，客户在使用其网上银行和应用程序时遇到问题。故障追踪平台Downdetector显示，英国部分地区出现故障报告，受影响的机构包括劳埃德银行、汇丰银行、苏格兰银行、房地产网站Rightmove、包裹递送服务公司DPD，以及英国国家医疗服务体系（NHS）英格兰分部和皇家邮政。汇丰银行、Rightmove、DPD、NHS英格兰分部和皇家邮政均未立即回复路透社关于故障原因的置评请求。劳埃德银行表示，其应用程序运行正常，但部分客户在使用某些在线服务时遇到问题。Downdetector通过汇总来自多个来源（包括用户）的状态报告来追踪故障。实际用户受到的影响可能有所不同。新加坡的Revolut多项服务也受到影响，包括银行卡支付、ATM取款和货币兑换。亚洲新闻台（CNA）下午6点30分的调查显示，Revolut系统状态页面上列出的27项服务均部分不可用。该页面显示，故障最早于下午3点50分左右被发现。截至晚上8点20分左右，受影响的服务仍部分不可用。针对 CNA 的询问，Revolut 发言人证实，多项服务受到服务中断的影响，公司自英国时间周二上午发现问题以来一直在努力修复。“我们可以确认，所有客户的资金和数据都是安全的，”发言人补充道。该公司另行私下表示，此次服务中断与第三方供应商的系统故障有关，并非仅限于 Revolut 自身。

周二，谷歌表示其工程团队正在调查影响位于伦敦的 europe-west2 数据中心的问题，该数据中心主要服务于英国和爱尔兰的客户。这家搜索巨头尚未回复路透社的进一步问询。

Revolut 的状态页面显示，其大部分服务均无法使用或部分可用，包括银行卡支付和 ATM 取款。“我们目前正经历服务中断，影响多项服务。我们可以确认，所有客户的资金和数据都是安全的。”它在 X 上表示。

此外，德国荷兰国际集团（ING Germany）表示，由于技术问题，其网上银行和手机银行应用程序的登录出现故障。英国哈利法克斯银行（Halifax Bank）也表示，客户在使用其网上银行和手机银行应用程序时遇到问题。

故障跟踪平台 Downdetector 显示，英国有少量故障报告，影响了劳埃德银行、汇丰银行、苏格兰银行、房地产网站 Rightmove、包裹递送服务 DPD 以及国有的英格兰国民医疗服务体系 (NHS) 和皇家邮政。

汇丰银行、Rightmove、DPD、英国国民医疗服务体系（NHS England）和英国皇家邮政尚未立即回复路透社关于此次故障原因的置评请求。劳埃德银行表示，其应用程序运行正常，但部分客户在使用某些在线服务时遇到问题。

Downdetector 通过汇总来自多个来源（包括用户）的状态报告来追踪服务中断情况。实际用户影响可能有所不同。

新加坡的多项 Revolut 服务也受到影响，包括银行卡支付、ATM 取款和货币兑换。

CNA于下午6点30分进行的核查发现，Revolut系统状态页面上列出的全部27项服务均部分不可用。该页面显示，这些问题最早于下午3点50分左右被发现。

截至晚上 8 点 20 分左右，受影响的服务仍然部分无法使用。

针对 CNA 的询问，Revolut 的一位发言人证实，多项服务受到服务中断的影响，该公司自英国时间周二上午发现该问题以来一直在努力修复。

他们补充道：“我们可以确认所有客户的资金和数据都是安全的。”该公司另行私下表示，此次服务中断与第三方供应商的故障有关，并非仅限于Revolut。

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