IATA urges airlines to turn digitalisation into savings, better passenger experience

KUALA LUMPUR: The International Air Transport Association (IATA) has urged airlines to turn advances in artificial intelligence (AI), digital payments and digital identity into more efficient operations, better passenger experiences and stronger financial resilience.

Speaking at the opening of the IATA World Financial Symposium and World Passenger Symposium in Macao, IATA interim director general, chief financial officer and senior vice-president of corporate services Sandrine Le Borgne said the industry must focus on realising the benefits of digitalisation while retaining control of its data and commercial relationships.

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吉隆坡：国际航空运输协会（IATA）敦促各航空公司将人工智能（AI）、数字支付和数字身份方面的进步转化为更高效的运营、更好的乘客体验和更强的财务韧性。

国际航空运输协会（IATA）代理总干事、首席财务官兼企业服务高级副总裁桑德琳·勒博格内（Sandrine Le Borgne）在澳门举行的IATA世界金融研讨会暨世界旅客研讨会开幕式上发表讲话时表示，航空业必须专注于实现数字化带来的好处，同时保持对自身数据和商业关系的控制。

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