SBS Transit aims to train 70% of frontline staff to support commuters with disabilities by 2030

Jeffrey Sim (second left), SBS Transit Group CEO, Lee May Gee (third left), CEO of SG Enable, and Shawn Huang (extreme right), Senior Parliamentary Secretary of Ministry of Manpower, speaking with Jurong residents after the MOU signing between SG Enable and SBST on Oct 29, 2026. ST PHOTO: AZMI ATHNI

Vanessa Paige Chelvan

Published Oct 29, 2026, 07:10 PM

Updated Oct 29, 2026, 07:10 PM

SBS Transit wants 70% of frontline staff trained to help commuters with disabilities by 2030. It now has close to 20% trained, with about 6,500 frontline workers.

The firm and SG Enable signed a partnership to make public transport more inclusive. They also want to raise employees with disabilities to 300, from about 50 now.

They will expand hands-on training, inclusive hiring and work support. The Travel Buddy Programme will also help persons with disabilities travel more safely and independently.

SINGAPORE - Public transport operator SBS Transit aims to train up to 70% of its frontline employees to better serve passengers with disabilities by 2030.

Currently, close to 20% of its frontline employees are trained, said Jeffrey Sim, its group chief executive. As at end-September, the operator had close to 6,500 frontline employees.

The target is part of a new partnership between SBS Transit and disability agency SG Enable to make public transport more inclusive for persons with disabilities, including those with less visible conditions.

The two organisations signed an agreement on Oct 29 at Taman Jurong Community Club, witnessed by Senior Parliamentary Secretary for Manpower Shawn Huang.

Besides improving the commuting experience, the partnership aims to increase the number of employees with disabilities across SBS Transit and its network of service providers to 300 by 2030, up from about 50 currently.

These employees work in roles including station guides, customer service agents, IT specialists, human resource officers and technicians.

SBS Transit said it will explore more opportunities in areas such as logistics, service control and other support roles, including by redesigning jobs, making workplace accommodations and providing support from job coaches.

To better equip staff to support commuters with disabilities, the operator will introduce more hands-on learning.

This will include workshops tailored to the public transport sector and programmes at SBS Transit’s Public Transport Inclusivity Training Centre, which opened in April at Seletar Bus Depot .

SG Enable and SBS Transit will also expand the Enabling Pathway Programme, which helps students with disabilities gain work experience and prepare for employment.

Launched in September 2024 for students from the Institute of Technical Education (ITE), the programme will be extended to polytechnic and university students.

Among those who have benefited is Mohammad Umran Mohammad Zakirom, 20, who joined SBS Transit as an intern under the programme in 2024.

He is now a full-time technician at Sengkang Depot while pursuing a work-study diploma in land transport engineering (rail).

Umran works in the automatic fare collection department, which handles equipment such as fare gates and top-up machines at MRT stations.

His team has adapted his duties to suit his strengths. Instead of handling heavy equipment, he helps coordinate repairs of faulty components and monitors when they can be returned to service.

He said his colleagues are supportive when he faces difficulties, and they share duties according to each person’s strengths.

His advice to other students with disabilities entering the workforce is not to lose hope.

“There will always be someone who wants to know what you can do and know your strengths. And they will always give you a chance,” he said.

Sim said Umran’s progress shows how workplaces can bring out a person’s potential when they are willing to adapt.

Mohammad Umran Bin Mohammad Zakirom, 20, a technician, currently pursuing a Work-Study Diploma in Land Transport Engineering (Rail), on Oct 29, 2026. ST PHOTO: AZMI ATHNI The Straits Times

Mohammad Umran Bin Mohammad Zakirom, 20, a technician, currently pursuing a Work-Study Diploma in Land Transport Engineering (Rail), on Oct 29, 2026. ST PHOTO: AZMI ATHNI

SBS Transit will tap its network of service providers through its Queen Bee programme to encourage more companies to adopt inclusive hiring practices and provide better workplace support, it said in a statement with SG Enable.

The partnership also aims to help persons with disabilities travel more independently.

SG Enable’s Enabling Services Hubs, which provide community-based support for persons with disabilities and their caregivers, will introduce SBS Transit’s Travel Buddy Programme to those who need help using public transport.

The programme offers route familiarisation and practical guidance to help persons with disabilities navigate buses and trains more safely and confidently, the organisations said.

2026年10月29日，新加坡捷运集团首席执行官沈志伟（左二）、SG Enable首席执行官李美智（左三）和人力部高级政务次长黄晓明（最右）在SG Enable与新加坡捷运集团签署合作备忘录后，与裕廊居民交谈。（海峡时报摄影：AZMI ATHNI）

凡妮莎·佩奇·切尔万

发布于2026年10月29日晚上7:10

更新于2026年10月29日晚上7:10

新捷运希望到 2030 年，70% 的一线员工能够接受培训，帮助残疾乘客。目前，该公司已有近 20% 的员工接受了培训，约有 6500 名一线员工。

该公司与SG Enable签署了合作协议，旨在提升公共交通的包容性。他们还计划将残疾员工人数从目前的约50人增加到300人。

他们将扩大实践培训、包容性招聘和就业支持。“旅行伙伴计划”还将帮助残障人士更安全、更独立地出行。

新加坡——公共交通运营商SBS Transit计划到2030年培训其70%的一线员工，以便更好地为残疾乘客服务。

集团首席执行官杰弗里·西姆表示，目前该公司近20%的一线员工接受过培训。截至9月底，该公司拥有近6500名一线员工。

该目标是新捷运 (SBS Transit) 与残疾人机构 SG Enable 之间新合作的一部分，旨在使公共交通对残疾人（包括那些患有不太明显的残疾的人）更具包容性。

10月29日，两家机构在裕廊民众俱乐部签署了协议，人力部高级政务次长黄晓明见证了这一时刻。

除了改善通勤体验外，该合作项目还旨在到 2030 年将 SBS Transit 及其服务提供商网络中的残疾员工人数从目前的约 50 人增加到 300 人。

这些员工的工作岗位包括车站导游、客服人员、IT专家、人力资源专员和技术人员。

新捷运表示，将探索物流、服务控制和其他支持岗位等领域的更多机会，包括重新设计工作岗位、调整工作场所条件以及提供就业指导员的支持。

为了更好地为员工提供支持残疾通勤者，运营商将引入更多实践学习。

这将包括为公共交通部门量身定制的研讨会，以及在 SBS Transit 公共交通包容性培训中心举办的课程，该中心于 4 月在实里达巴士车厂开业。

SG Enable 和 SBS Transit 还将扩大“赋能途径计划”，该计划旨在帮助残疾学生获得工作经验并为就业做好准备。

该计划于 2024 年 9 月面向工艺教育学院 (ITE) 的学生启动，之后将扩展到理工学院和大学的学生。

受益者之一是 20 岁的 Mohammad Umran Mohammad Zakirom，他于 2024 年通过该计划加入 SBS Transit 担任实习生。

他目前是盛港车辆段的一名全职技术员，同时攻读陆路运输工程（铁路）专业的勤工俭学文凭。

Umran 在自动收费部门工作，该部门负责地铁站的闸机和充值机等设备。

他的团队根据他的优势调整了他的工作职责。他不再负责操作重型设备，而是协助协调故障部件的维修工作，并监控这些部件何时能够恢复使用。

他说，当他遇到困难时，同事们都会给予支持，并且会根据每个人的优势分担工作。

他给其他即将进入职场的残疾学生的建议是不要失去希望。

“总会有人想知道你的能力和优势，他们也总会给你机会，”他说。

Sim表示，Umran的进步表明，当人们愿意适应时，工作场所可以激发一个人的潜力。

20岁的技术员穆罕默德·乌姆兰·本·穆罕默德·扎基罗姆（Mohammad Umran Bin Mohammad Zakirom）目前正在攻读陆路交通工程（铁路）专业的勤工俭学文凭，照片拍摄于2026年10月29日。（海峡时报摄影：阿兹米·阿特尼）

20岁的技术员穆罕默德·乌姆兰·本·穆罕默德·扎基罗姆（Mohammad Umran Bin Mohammad Zakirom）目前正在攻读陆路交通工程（铁路）专业的勤工俭学文凭，照片拍摄于2026年10月29日。（ST PHOTO：AZMI ATHNI）

新捷运（SBS Transit）在与SG Enable联合发布的一份声明中表示，将通过其“蜂后计划”（Queen Bee programme）利用其服务提供商网络，鼓励更多公司采取包容性的招聘做法，并提供更好的工作场所支持。

该合作项目还旨在帮助残疾人士更独立地出行。

SG Enable 的赋能服务中心为残疾人士及其照护者提供社区支持，并将向需要帮助使用公共交通工具的人士介绍 SBS Transit 的出行伙伴计划。

这些组织表示，该计划提供路线熟悉和实用指导，以帮助残疾人士更安全、更自信地乘坐公共汽车和火车。