Retiree puzzled after 20 deposit-marked 100Plus cans rejected; BCRS says it's an isolated incident一名退休人士对20罐贴有押金标记的100Plus饮料被拒收感到困惑；BCRS公司称这是一起孤立事件。
After accumulating close to twenty 100-plus drink cans, a retiree tried to recycle them at a Beverage Container Return Scheme (BCRS) machine.To his bewilderment, he was repeatedly rejected by two machines.The 76-year-old man, surnamed Wu, told Shin Min Daily News that he visited two reverse vending machines at Blocks 165 and 144 Tampines Street 12 on Oct 14.Despite the containers...
After accumulating close to twenty 100-plus drink cans, a retiree tried to recycle them at a Beverage Container Return Scheme (BCRS) machine.
To his bewilderment, he was repeatedly rejected by two machines.
The 76-year-old man, surnamed Wu, told Shin Min Daily News that he visited two reverse vending machines at Blocks 165 and 144 Tampines Street 12 on Oct 14.
Despite the containers bearing the deposit mark, neither machine could process them.
"I tried several times, but it was always the same even if I used another container," he lamented.
Unable to receive his 10-cent deposit refund, Wu brought his cans back home.
About two weeks later, he contacted Shin Min to share that he was finally able to recycle some cans when he visited one of the machines again on Oct 26.
The scheme's operator told Shin Min that its investigations determined that the error was an isolated incident caused by a recent system update which affected its identification means.
The machines have since been serviced and are now operating normally.
98% of Sept transactions refunded immediately
In a written parliamentary reply on Oct 6, Minister for Sustainability and the Environment Grace Fu said the proportion of successful BCRS transactions has been increasing, with around 98 per cent of transactions refunded immediately in September.
For the "small proportion" of eligible containers rejected, reasons include improper deposit behaviour or occasional machine faults.
She added that BCRS has been improving the user interface for refunds and working on public education efforts, which helped reduce the proportion of unsuccessful returns.
"Members of the public who have failed in getting their refunds at the RVMs may use the refund portal rolled out by BCRS Ltd," Fu wrote.
They may also email BCRS at hi@returnright.sg with details of the failed transaction for further assistance.
lim.kewei@asiaone.com
一位退休人士积攒了近二十个 100 多个饮料罐后，试图在饮料容器回收计划 (BCRS) 机器上回收它们。
令他困惑的是，他多次被两台机器拒绝。
这位姓吴的76岁老人告诉《新明日报》，他于10月14日到访了淡滨尼12街165座和144座的两台自动售货机。
尽管容器上贴有押金标记，但两台机器都无法处理它们。
“我试了好几次，但即使换了容器，结果也总是一样，”他叹息道。
吴先生没能拿到10美分的押金退款，只好把罐子带回了家。
大约两周后，他联系了《新明日报》，分享说他在 10 月 26 日再次光顾其中一台机器时，终于成功回收了一些易拉罐。
该计划的运营方告诉《新明日报》，他们的调查确定，该错误是由最近的系统更新导致的孤立事件，该更新影响了其识别手段。
这些机器已经过维修，目前运行正常。
9 月份 98% 的交易立即获得退款
10月6日，永续发展及环境部长傅海燕在国会书面答复中表示，BCRS交易的成功率一直在上升，9月份约有98%的交易立即获得退款。
对于被拒收的“少数”符合条件的容器，原因包括不当的押金行为或偶尔的机器故障。
她补充说，BCRS一直在改进退款的用户界面，并致力于公共教育工作，这有助于降低退款失败的比例。
傅先生写道：“未能通过自动取款机获得退款的公众可以使用BCRS有限公司推出的退款门户网站。”
他们也可以发送电子邮件至 hi@returnright.sg，向 BCRS 提供失败交易的详细信息，以获得进一步的帮助。
lim.kewei@asiaone.com