Fahmi: Courier scams are everywhere, so let’s fight back with Parcel Shield

SHAH ALAM, Oct 31 — The government is intensifying efforts to protect consumers from fraud syndicates that exploit courier services and e-commerce platforms through the launch of Parcel Shield anti-fraud initiative today.

Communications Minister Datuk Seri Fahmi Fadzil said the initiative led by Postal Forum aims to increase consumer awareness and vigilance against various modus operandi of fraud related to parcel delivery, including impersonating courier companies, fake delivery notifications, phishing links and cash on delivery (COD) fraud.

He said the Malaysian Communications and Multimedia Commission (MCMC) together with courier companies would work together to intensify efforts to raise consumer awareness of the threat of fraud that uses fake parcel delivery tactics.

“The Communications Ministry and all courier companies will also expand this initiative through public service message services on radio and television to ensure that consumers, especially Malaysians, benefit from this initiative,” he said.

He said this at a press conference after launching the Parcel Shield initiative in conjunction with National Courier Day 2026 at the Selangor International Trade Centre today.

Also present were secretary-general of the Ministry of Communications Datuk Abdul Halim Hamzah, chief executive officer of Postal Forum Nurhafizah Hanifah and president of the Malaysian Express Delivery Companies Association Ronald Tan.

Meanwhile, Fahmi said 13,045 banned contents related to fraud, gambling and services were detected by e-commerce platforms from January 1 until yesterday.

He said the Cabinet in its meeting yesterday also agreed in principle with the proposed amendment to the Postal Services Act 2012 as one of the government’s steps to strengthen efforts to curb such activities, in addition to detailing the welfare aspects of courier workers.

“The approval we have obtained so far is at the policy level for the amendment and it will take several months to prepare the draft.

“So we estimate the process will take time because there are regulations that we need to comply with. But we expect it to be tabled in Parliament as early as mid- or late next year,” he said.

Fahmi said the amendment to the act also aims to ensure that the welfare and protection aspects of courier workers are given attention, in line with the government’s efforts to introduce the Postal Fund initiative which is scheduled to be launched in the first quarter of 2027.

In this regard, he will ask MCMC and the Communications Ministry to invite all licensed delivery companies to participate in the process of drafting amendments to the Postal Services Act 2012. — Bernama

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莎阿南，10月31日讯——政府今天启动“包裹盾牌”反欺诈计划，加大力度保护消费者免受利用快递服务和电子商务平台进行诈骗的团伙侵害。

通讯部长拿督斯里法米·法兹尔表示，由邮政论坛牵头的这项倡议旨在提高消费者对包裹递送相关各种欺诈手段的认识和警惕性​​，包括冒充快递公司、虚假递送通知、网络钓鱼链接和货到付款 (COD) 欺诈。

他表示，马来西亚通讯及多媒体委员会（MCMC）将与快递公司共同努力，加大力度提高消费者对利用虚假包裹递送手段进行诈骗的认识。

他说：“通讯部和所有快递公司还将通过广播和电视上的公共服务信息服务来扩大这项举措，以确保消费者，特别是马来西亚人，能够从中受益。”

他今天在雪兰莪国际贸易中心举行的新闻发布会上发表了上述讲话，此次发布会是为了配合2026年全国快递日，他同时启动了包裹盾计划。

出席者还有通讯部秘书长拿督阿卜杜勒·哈利姆·哈姆扎、邮政论坛首席执行官努尔哈菲扎·哈尼法以及马来西亚快递公司协会主席罗纳德·陈。

与此同时，法赫米表示，从1月1日至昨天，电子商务平台共检测到13045个与欺诈、赌博和服务相关的违禁内容。

他表示，内阁昨天在会议上原则上同意对 2012 年邮政服务法进行拟议修正案，作为政府加强遏制此类活动的措施之一，此外还详细说明了快递员的福利方面。

“目前我们获得的批准仅限于政策层面的修正案，起草草案还需要几个月的时间。”

他说：“因此，我们估计这个过程需要一些时间，因为我们需要遵守一些规定。但我们预计最早将于明年年中或年末提交议会审议。”

法赫米表示，该法案的修正案还旨在确保快递员的福利和保护方面得到关注，这与政府为推行邮政基金计划所做的努力相一致，该计划计划于 2027 年第一季度启动。

在这方面，他将要求马来西亚通讯及多媒体委员会（MCMC）和通讯部邀请所有持牌快递公司参与2012年邮政服务法修正案的起草过程。——马新社

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