Some airlines hit by self-service check-in kiosk disruption at Changi Airport樟宜机场自助值机亭故障影响部分航空公司
Changi Airport check-in kiosks hit by global disruption, with some airlines managing check-in manually before normal service resumed. Read more at straitstimes.com.
The disruption persisted for at least two-and-a-half hours.
Published Nov 02, 2026, 01:45 PM
Updated Nov 02, 2026, 01:45 PM
Changi Airport’s self-service check-in kiosks were disrupted on Nov 2, affecting some kiosks at all four terminals and stopping self check-in and boarding pass printing.
Changi Airport Group said the problem began at about 8.30am because of a “global disruption in Advance Passenger Processing systems”, and “other airports were similarly affected”.
Some airlines handled check-in manually while ground staff helped passengers. Services returned to normal at about 11am after at least two-and-a-half hours.
SINGAPORE – Some self-service check-in kiosks at Changi Airport experienced a temporary disruption on the morning of Nov 2, leaving terminals unable to process self check-in or print boarding passes.
In response to queries from The Straits Times, Changi Airport Group (CAG) said the issue arose at around 8.30am “due to a global disruption in Advance Passenger Processing systems”.
As a result, some airlines had to manage check-in procedures manually.
“Other airports were similarly affected,” CAG added.
The disruption persisted for at least two-and-a-half hours, with check-in processes for all affected airlines returning to normal at around 11am.
“During this period, Changi Airport ground staff assisted airlines and passengers on the ground,” CAG said.
A check by ST showed that no flights were delayed due to the disruption.
ST has contacted CAG for more information.
Aviation/Aerospace sector
中断持续了至少两个半小时。
发布于 2026 年 11 月 2 日下午 1:45
更新于2026年11月2日下午1:45
11月2日，樟宜机场的自助值机亭出现故障，四个航站楼的部分自助值机亭受到影响，自助值机和登机牌打印服务停止。
樟宜机场集团表示，问题大约在上午 8 点 30 分开始，原因是“全球旅客预先处理系统出现故障”，并且“其他机场也受到了类似的影响”。
部分航空公司采取人工办理值机手续的方式，由地勤人员协助乘客。服务在至少两个半小时后，于上午11点左右恢复正常。
新加坡——11月2日上午，樟宜机场部分自助值机亭出现短暂故障，导致航站楼无法办理自助值机或打印登机牌。
针对《海峡时报》的询问，樟宜机场集团（CAG）表示，该问题大约在上午 8 点 30 分出现，“原因是全球旅客预先处理系统出现故障”。
因此，一些航空公司不得不人工办理值机手续。
“其他机场也受到了类似的影响，”CAG补充道。
此次中断持续了至少两个半小时，所有受影响航空公司的办理登机手续流程在上午 11 点左右恢复正常。
“在此期间，樟宜机场地勤人员为航空公司和乘客提供了地面协助，”樟宜机场管理局表示。
ST的检查显示，此次事件并未导致任何航班延误。
ST已联系CAG以获取更多信息。
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