Internet connection for about 2,000 in Bishan, Thomson restored: NetLink Trust碧山和汤申地区约2000户居民的网络连接已恢复：NetLink Trust
It said the disruption was caused by damage to its fibre infrastructure by a third-party contractor. Read more at straitstimes.com.
NetLink Trust said it would conduct a review of the incident.
PHOTO: NETLINK NBN TRUST
Published Sep 16, 2026, 06:07 AM
Updated Sep 16, 2026, 06:07 AM
SINGAPORE - Fibre services in parts of Bishan and Thomson that were disrupted on Sept 15 have been restored, said NetLink Trust in a statement on Sept 16. It added that the disruption, which affected about 2,000 connections , was caused by damage to NetLink’s fibre infrastructure during construction works carried out by a third-party contractor. NetLink Trust designs, builds, owns and operates the passive fibre network infrastructure of Singapore’s Nationwide Broadband Network.
“We are conducting a thorough review of the incident and will take appropriate follow-up actions upon completion of our investigations,” it said in a statement on its website at 6am, noting that works were completed at 5.40am.
“Our teams worked continuously through the night to restore affected services as quickly and safely as possible.
“We sincerely apologise for the disruption and inconvenience caused and thank affected end users for their patience and understanding.”
It advised end users who continue to experience service issues to contact their respective Internet Service Providers for further assistance.
NetLink Trust表示将对该事件进行审查。
图片：NETLINK NBN TRUST
发布于 2026 年 9 月 16 日上午 6:07
更新于2026年9月16日上午6:07
新加坡——NetLink Trust于9月16日发表声明称，9月15日碧山和汤申部分地区的光纤服务已恢复。声明补充说，此次服务中断影响了约2000个连接，原因是第三方承包商在施工过程中损坏了NetLink的光纤基础设施。NetLink Trust负责设计、建造、拥有和运营新加坡全国宽带网络的被动光纤网络基础设施。
“我们正在对该事件进行彻底审查，并将在调查结束后采取适当的后续行动，”该公司早上 6 点在其网站上发表声明称，并指出工程已于早上 5 点 40 分完成。
“我们的团队通宵达旦地工作，以最快、最安全的方式恢复受影响的服务。
“对于由此造成的干扰和不便，我们深表歉意，并感谢受影响的最终用户的耐心和理解。”
它建议如果最终用户仍然遇到服务问题，请联系各自的互联网服务提供商以获得进一步帮助。