ComfortDelGro to waive commission for affected drivers over Sept 15 outage affecting taxis’ terminals

It is unclear how many cabbies were affected by the outage that disrupted ComfortDelGro’s mobile data terminals.

Published Sep 23, 2026, 01:10 PM

Updated Sep 23, 2026, 01:10 PM

ComfortDelGro will waive commissions on eligible taxi trips from noon on Sept 25 to 11.59am on Sept 27 following a Sept 15 outage that disrupted mobile data terminals.

The outage was caused by a telco network issue affecting Singtel users and impacted drivers' ability to take bookings and payments, leading to driver frustration.

The National Taxi Association negotiated the waiver with CDG, but some drivers feel the relief is insufficient, requesting rental fee waivers instead due to income loss.

SINGAPORE – Taxi operator ComfortDelGro (CDG) will waive the commissions it takes on eligible trips for two days, following a disruption on Sept 15 to the mobile data terminals inside cabs used to take bookings.

The waiver will apply to trips made from noon on Sept 25 to 11.59am on Sept 27.

It is a “gesture of goodwill”, said Yee Hon Wai, head of rental at Zig by ComfortDelGro, told The Straits Times on Sept 22 .

Currently, CDG takes a flat commission between 70 cents and $1 for app-based bookings on Zig.

Taxi drivers pay the lowest amount at 70 cents a trip, while those who rent a private-hire vehicle pay a commission of 80 cents. Drivers of non-CDG cars pay $1. No commission is charged for trips not booked via the app.

On Sept 15, a disruption experienced by CDG’s external service providers caused an outage to CDG’s mobile data terminals, which are also used by cabbies to receive information.

Cabbies said they first noticed issues with their terminals early in the afternoon.

Full service was restored at 12.10am the next day , said Yee, adding that the recovery timelines varied across the different external service providers.

On Sept 18, the operator messaged affected drivers about waiving commissions, explaining that the disruption was caused by a telco network outage on Sept 15.

Contacted by ST, CDG did not provide details about the cause of the disruption and the number of drivers affected.

Teo Siew Pan, executive secretary of the National Taxi Association (NTA), told ST that the disruption mainly affected taxis with mobile data terminals connected to Singtel, instead of every CDG taxi.

Jacky Tung, 46, one of the affected taxi drivers, said he was unable to take bookings through the terminal, or pick up passengers hailing cabs on the street if they opted to pay via NETS or credit card.

“I felt very frustrated, because even though I tried restarting the terminal, it was still hanging,” he said.

Screenshots from cabbies showed that CDG informed them of the outage through SMS at about 3.55pm.

The message told taxi drivers to “continue to operate using street-hail trips where possible”, adding that no action was required on their part.

A subsequent message at around 5.30pm informed them that those still experiencing issues should not log in or use the terminals until further notice, as that could affect any restoration works happening in the background.

It was only after midnight on Sept 16 that drivers were told service had been restored, with CDG sending a follow-up message later that morning confirming the system was fully back online.

On Sept 15, fibre services in parts of Bishan and Thomson were disrupted after construction works damaged NetLink’s fibre infrastructure.

NetLink Trust designs, builds, owns and operates the passive fibre network infrastructure of Singapore’s Nationwide Broadband Network, and about 2,000 connections were affected , including subscribers to telcos Singtel, StarHub and M1.

NTA’s Teo said that following the disruption, the association immediately negotiated with CDG for financial relief and support for affected drivers, adding that it will continue engaging the operator on members’ concerns.

She said the association had asked CDG to inform affected drivers of the waiver in advance, so that those cabbies can plan their shifts accordingly.

However, the waiver is of little comfort to Tung, who estimated his income loss at about $80 to $100 because of the outage.

“One day’s rental for me is about $86. If the system is down for 12 hours, I think it’s only fair that my rental is waived instead.

“I don’t think it makes sense that I still have to pay the daily rate.”

Aqil Hamzah is a transport journalist at The Straits Times. He is also interested in issues related to crime and technology.

目前尚不清楚有多少出租车司机受到康福德高移动数据终端中断的影响。

发布于 2026 年 9 月 23 日下午 1:10

更新于2026年9月23日下午1:10

康福德高集团将于 9 月 25 日中午至 9 月 27 日上午 11 点 59 分期间，免除符合条件的出租车行程的佣金，此前 9 月 15 日发生的故障导致移动数据终端中断。

此次网络中断是由新加坡电信 (Singtel) 的网络问题引起的，影响了 Singtel 用户，并影响了司机接受预订和付款的能力，导致司机感到沮丧。

全国出租车协会与 CDG 协商达成了豁免协议，但一些司机认为这种救济力度不够，由于收入损失，他们要求减免租金。

新加坡——出租车运营商康福德高（CDG）宣布，由于9月15日出租车内用于接受预订的移动数据终端出现故障，将免除符合条件的行程两天的佣金。

该豁免适用于 9 月 25 日中午至 9 月 27 日上午 11 点 59 分之间的行程。

康福德高旗下 Zig 租赁业务主管 Yee Hon Wai 于 9 月 22 日告诉《海峡时报》，这是一个“善意的姿态”。

目前，CDG 对通过 Zig 应用程序进行的预订收取 70 美分到 1 美元的固定佣金。

出租车司机每次行程只需支付 70 美分，佣金最低；租用私家车的司机需支付 80 美分的佣金；非 CDG 车辆的司机需支付 1 美元。未通过应用程序预订的行程不收取佣金。

9 月 15 日，CDG 的外部服务提供商出现故障，导致 CDG 的移动数据终端（出租车司机也使用这些终端接收信息）出现故障。

出租车司机们表示，他们最早在当天下午发现终端机出现问题。

Yee表示，第二天凌晨12点10分，所有服务已恢复正常，并补充说，不同外部服务提供商的恢复时间各不相同。

9 月 18 日，运营商向受影响的司机发送消息，宣布免除佣金，并解释说此次中断是由于 9 月 15 日电信网络故障造成的。

ST联系CDG后，CDG没有提供有关此次中断的原因和受影响司机人数的详细信息。

全国出租车协会 (NTA) 执行秘书张秀潘 (Teo Siew Pan) 告诉《海峡时报》，此次中断主要影响的是连接到新加坡电信 (Singtel) 的移动数据终端的出租车，而不是所有 CDG 出租车。

受影响的出租车司机之一，46岁的Jacky Tung表示，他无法通过出租车站接受预订，也无法接送在街上拦车并选择使用NETS或信用卡付款的乘客。

“我感到非常沮丧，因为即使我尝试重启终端，它仍然卡住，”他说。

出租车司机的截图显示，CDG 在下午 3 点 55 分左右通过短信通知了他们停电情况。

该信息告知出租车司机“尽可能继续沿街招手揽客”，并补充说他们无需采取任何行动。

下午 5 点 30 分左右，他们收到一条后续消息，告知他们仍遇到问题的用户在另行通知之前不应登录或使用终端，因为这可能会影响后台进行的任何恢复工作。

直到 9 月 16 日午夜过后，司机们才被告知服务已恢复，巴黎戴高乐机场 (CDG) 随后在当天上午发送了一条后续消息，确认系统已完全恢复在线。

9月15日，由于施工破坏了NetLink的光纤基础设施，碧山和汤申部分地区的光纤服务中断。

NetLink Trust 负责设计、建造、拥有和运营新加坡全国宽带网络的被动光纤网络基础设施，约有 2000 个连接受到影响，其中包括 Singtel、StarHub 和 M1 等电信公司的用户。

NTA的Teo表示，事故发生后，该协会立即与CDG进行谈判，为受影响的司机争取经济救济和支持，并补充说，将继续就会员的担忧与运营商进行沟通。

她说，该协会已要求CDG提前通知受影响的司机豁免事宜，以便这些出租车司机可以相应地安排他们的轮班。

然而，这项豁免对董来说并没有什么安慰，他估计由于停电，他的收入损失约为 80 至 100 美元。

“我一天的租金大约是 86 美元。如果系统瘫痪 12 个小时，我认为免除我的租金才是公平的。”

“我觉得我还要按日付费是不合理的。”

阿基尔·哈姆扎是《海峡时报》的交通记者。他也对犯罪和科技相关议题感兴趣。