KTMB apologises after absent staff strands 25 riders at Anak Bukit station

Keretapi Tanah Melayu Berhad (KTMB) has issued an apology to passengers affected by a delay in opening the Anak Bukit Station gate due to the assigned staff member's absence for health reasons.

The situation delayed the departure of Train 2901 and Train 2903, affecting approximately 25 passengers.

Upon discovery, KTMB promptly deployed a replacement staff member who opened the station at 6.30 am.

KTMB assured that they are conducting further investigations to prevent future incidents while prioritizing passenger safety and convenience.

KUALA LUMPUR, Sept 25 — Keretapi Tanah Melayu Berhad (KTMB) has apologised to affected passengers following an incident in which the Anak Bukit Station main gate failed to open as scheduled early this morning.

KTMB said preliminary investigations found that the station was scheduled to begin operations at 5.30 am, but the staff member assigned to work failed to report for duty due to health reasons.

“Upon being informed at about 5.55 am that the station gate was still locked, the officer on duty tried to contact the staff member concerned but was unsuccessful.

“Immediate action was taken by instructing a counter clerk from a nearby station, who was scheduled to report for duty at 7 am, to arrive earlier at Anak Bukit Station,” KTMB said in a statement.

It said the replacement staff member arrived at 6.30 am and the station’s main gate was successfully opened.

Preliminary checks found that an estimated 25 passengers were affected and missed two KTM Komuter services, namely Train 2901 and Train 2903, which were scheduled to depart from Anak Bukit Station at 5.58 am and 6.18 am, respectively.

KTMB stressed that it took the incident seriously and was conducting a further investigation in accordance with existing procedures, while assuring that station access according to operating hours, as well as passenger safety and comfort, remained its priorities. — Bernama

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马来亚铁路有限公司 (KTMB) 就因指定工作人员因健康原因缺勤而导致阿纳克武吉站闸门延迟开放给乘客造成的不便表示歉意。

该情况导致 2901 次列车和 2903 次列车延误发车，约有 25 名乘客受到影响。

发现问题后，KTMB立即安排了一名替代员工，该员工于早上6点30分开门营业。

马来西亚铁道公司保证，他们正在进行进一步调查，以防止未来发生类似事件，同时优先考虑乘客的安全和便利。

吉隆坡，9月25日讯——马来亚铁路公司（KTMB）就今早Anak Bukit车站大门未能按计划开启一事向受影响的乘客致歉。

KTMB表示，初步调查发现该站原定于早上5点30分开始运营，但被指派上班的工作人员因健康原因未能到岗。

“值班警官在早上 5 点 55 分左右得知车站大门仍然锁着后，试图联系相关工作人员，但没有成功。

马来西亚铁道公司（KTMB）在一份声明中表示：“我们立即采取行动，指示附近车站的一名柜台职员，原定于早上 7 点到岗，提前到达阿纳克武吉车站。”

声明称，接替的工作人员于早上 6 点 30 分到达，车站大门已顺利打开。

初步检查发现，约有 25 名乘客受到影响，错过了两趟 KTM 通勤列车，即 2901 趟列车和 2903 趟列车，这两趟列车分别于早上 5 点 58 分和 6 点 18 分从 Anak Bukit 站出发。

马来西亚铁道公司（KTMB）强调，公司高度重视此次事件，并正按照现有程序进行进一步调查。同时，公司保证车站按运营时间正常开放，以及乘客的安全和舒适仍然是其首要任务。——马新社

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