New BCRS refund portal for transaction issues as scheme enters full rollout

The service will first be available at SG Recycle machines in the north and west of Singapore before expanding islandwide.

A user returns a beverage container into a Reverse Vending Machine. (File photo: CNA/Ooi Boon Keong)

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SINGAPORE: Users who encounter transaction issues under the beverage container return scheme (BCRS) will be able to submit refund requests through a new digital portal, with verified refunds expected within 10 working days, down from up to 30 working days previously.

The portal begins a soft rollout on Thursday (Oct 1), as the scheme enters full implementation.

Regulated pre-packaged beverages supplied in Singapore in plastic or metal containers ranging from 150ml to 3 litres must now carry the scheme's Deposit Mark, which comes with a refundable 10-cent deposit.

The refund portal is intended for users who receive a service ticket after encountering a transaction issue at a Return Right machine, the National Environment Agency (NEA) and scheme operator BCRS Ltd said in a joint media factsheet.

CNA Games Guess Word Crack the word, one row at a time Buzzword Create words using the given letters Mini Sudoku Tiny puzzle, mighty brain teaser Mini Crossword Small grid, big challenge Word Search Spot as many words as you can Show More Show Less Users can scan the QR code on their service ticket or upload a photo of the ticket at returnright.sg/refund. Transaction details will be pre-filled automatically where possible, removing the need to submit refund requests by email. They will need to provide the remaining information, including their full name, bank name and bank account number. Some requests may still take longer if additional information or verification is required, NEA and BCRS Ltd said. This includes unsuccessful transactions where users submit other evidence, such as a photo of the machine screen, instead of a printed service ticket. The portal's rollout will begin with SG Recycle machines in the north and west of Singapore before progressively expanding to other machines islandwide. The full implementation of BCRS follows a six-month transition period from April to September, during which NEA and BCRS Ltd gathered feedback and observed how the scheme operated in practice.

Users can scan the QR code on their service ticket or upload a photo of the ticket at returnright.sg/refund. Transaction details will be pre-filled automatically where possible, removing the need to submit refund requests by email.

They will need to provide the remaining information, including their full name, bank name and bank account number.

Some requests may still take longer if additional information or verification is required, NEA and BCRS Ltd said. This includes unsuccessful transactions where users submit other evidence, such as a photo of the machine screen, instead of a printed service ticket.

The portal's rollout will begin with SG Recycle machines in the north and west of Singapore before progressively expanding to other machines islandwide.

The full implementation of BCRS follows a six-month transition period from April to September, during which NEA and BCRS Ltd gathered feedback and observed how the scheme operated in practice.

OVER 48 MILLION BEVERAGE CONTAINERS COLLECTED

As of Sep 27, more than 48 million beverage containers had been collected under the scheme, amounting to more than 823 tonnes of material sent for processing and recycling instead of incineration, said NEA and BCRS Ltd.

The average number of containers returned per transaction rose from 2.8 in April to 8.2 in September.

Returned containers are sorted and processed at the Counting and Sorting Facility in Tuas before being sent for recycling. About 55 per cent of the material collected is plastic and 45 per cent is metal.

More than 1,300 Return Right machines are operational, putting more than 90 per cent of HDB residents within a five-minute walk of a return point.

Machines have also been placed at major supermarkets, industrial estates, institutes of higher learning and other places with high footfall.

More machines will be progressively deployed, with the scheme on track to have around 2,000 return points within its first year of implementation.

NEA and BCRS Ltd said use of the machines is highest from weekend evenings through Monday, based on current data. Users are encouraged to make returns on weekdays where possible and check live bin status online before heading to a return point.

They are also encouraged to empty and, where possible, rinse containers before returning them, as residual liquids can affect machine performance and cleanliness. All machines are cleaned and serviced at least once a day.

MORE THAN 2,700 GRACE PERIOD APPLICATIONS

As of noon on Sep 30, NEA had received more than 2,700 applications from smaller retailers and non-profit organisations seeking more time to clear their remaining non-BCRS-labelled beverage stock.

Around 90 per cent of the more than 2,300 applications processed had been approved. The applications were mainly from provision shops, neighbourhood convenience stores and standalone food shops.

The agency announced earlier this month that eligible smaller retailers and non-profit organisations could apply for a grace period until Oct 31, following industry feedback that some needed more time to clear their remaining non-BCRS-labelled stock.

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该服务将首先在新加坡北部和西部的 SG Recycle 回收机上推出，之后再扩展到全岛。

一位顾客将饮料容器投入自动售货机。（资料照片：CNA/Ooi Boon Keong）

这段音频由人工智能工具生成。

新加坡：在饮料容器回收计划 (BCRS) 下遇到交易问题的用户将能够通过新的数字门户提交退款申请，预计在 10 个工作日内即可收到经核实的退款，而此前最多需要 30 个工作日。

该门户网站将于周四（10 月 1 日）开始试运行，届时该计划将全面实施。

在新加坡，以塑料或金属容器包装的150毫升至3升的受监管预包装饮料现在必须带有该计划的押金标志，并附带可退还的10分押金。

国家环境局 (NEA) 和退款计划运营商 BCRS Ltd 在一份联合媒体简报中表示，退款门户网站旨在为在使用 Return Right 机器遇到交易问题后收到服务单的用户提供服务。

CNA游戏猜词游戏：逐行破解单词；流行词游戏：用给定的字母组成单词；迷你数独：小巧的谜题，强大的脑力挑战；迷你填字游戏：小方格，大挑战；单词搜索：尽可能多地找出单词。显示更多 显示更少 用户可以扫描服务单上的二维码，或在returnright.sg/refund上传服务单照片。交易详情将尽可能自动预填，无需通过电子邮件提交退款申请。用户需要提供剩余信息，包括姓名、银行名称和银行账号。新加坡国家环境局（NEA）和BCRS有限公司表示，如果需要额外信息或验证，某些申请的处理时间可能仍然会更长。这包括用户提交其他证据（例如机器屏幕照片）而非打印的服务单，导致交易失败的情况。该门户网站的推广将首先在新加坡北部和西部的SG Recycle机器上进行，然后逐步扩展到全岛其他机器。 BCRS 的全面实施之前，经历了从 4 月到 9 月的六个月过渡期，在此期间，国家环境局 (NEA) 和 BCRS 有限公司收集了反馈意见，并观察了该计划在实践中的运作情况。

用户可以扫描服务单上的二维码或上传服务单照片至 returnright.sg/refund 进行退款。系统将尽可能自动预填交易详情，无需再通过电子邮件提交退款申请。

他们需要提供剩余信息，包括他们的全名、银行名称和银行账号。

新加坡国家环境局 (NEA) 和 BCRS 有限公司表示，如果需要补充信息或进行验证，某些申请的处理时间可能仍然会更长。这包括用户提交其他证据（例如机器屏幕照片）而非打印的服务单据，导致交易失败的情况。

该门户网站的推出将首先在新加坡北部和西部的 SG Recycle 回收机上进行，然后逐步扩展到全岛其他回收机。

BCRS 的全面实施之前，经历了从 4 月到 9 月的六个月过渡期，在此期间，国家环境局 (NEA) 和 BCRS 有限公司收集了反馈意见，并观察了该计划在实践中的运作情况。

已收集超过4800万个饮料容器

截至9月27日，该计划已收集了超过4800万个饮料容器，相当于超过823吨的材料被送去加工和回收，而不是焚烧，国家环境局和BCRS有限公司表示。

每笔交易退回的集装箱平均数量从 4 月份的 2.8 个增加到 9 月份的 8.2 个。

回收的容器在送往回收处理之前，会先在位于大士的计数分拣中心进行分类和处理。收集到的材料中，约55%是塑料，45%是金属。

目前已有超过 1300 台 Return Right 自助回收机投入使用，超过 90% 的组屋居民步行五分钟即可到达回收点。

大型超市、工业园区、高等院校和其他人流量大的地方也放置了机器。

将会逐步部署更多机器，该计划有望在实施的第一年内设立约 2000 个回收点。

新加坡国家环境局 (NEA) 和 BCRS 有限公司表示，根据现有数据，自动回收机的使用高峰期为周末晚间至周一。建议用户尽可能在工作日进行回收，并在前往回收点前在线查看垃圾箱的实时状态。

此外，我们鼓励用户在归还容器前清空容器，并尽可能冲洗干净，因为残留液体会影响机器的性能和清洁度。所有机器每天至少清洁和维护一次。

超过2700份宽限期申请

截至 9 月 30 日中午，NEA 已收到 2700 多份来自小型零售商和非营利组织的申请，他们希望获得更多时间来清理剩余的非 BCRS 标签饮料库存。

在处理的2300多份申请中，约90%获得了批准。这些申请主要来自杂货店、社区便利店和独立食品店。

本月初，该机构宣布，符合条件的小型零售商和非营利组织可以申请宽限期至 10 月 31 日，此前业内人士反馈，一些零售商和非营利组织需要更多时间来清理剩余的非 BCRS 标签库存。

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