From Jan 1, only JPJ‑approved intermediaries can handle customer transactions at counters nationwide

Starting January 1, the Road Transport Department (JPJ) will only allow registered and approved intermediaries to conduct transactions on behalf of customers at all JPJ offices in Malaysia.

Registration opens on November 1 via an online platform, with each intermediary receiving a digital identification valid for two years.

JPJ clarified that it neither endorses nor guarantees the services of the intermediaries and advises the public to use official JPJ channels to avoid risks.

Additionally, JPJ unveiled upgrades to the Perlis office aimed at improving the customer and staff experience.

ARAU, Oct 12 — Only individuals or company representatives registered as intermediaries and approved by the Road Transport Department (JPJ) will be allowed to conduct transactions on behalf of customers at all JPJ offices and branches nationwide from January 1.

JPJ director-general Datuk Aedy Fadly Ramli said the requirement was aimed at regulating intermediary services more systematically, transparently and with integrity.

He said registration as a JPJ-approved intermediary would open on November 1 through an online platform provided by the department.

“Each approved registered intermediary will be issued an official digital identification document bearing a serial number, valid for two years, subject to the department’s terms and regulations,” he told a press conference after inspecting the newly upgraded Perlis JPJ office counters here today.

Aedy Fadly said the implementation did not mean that JPJ had any ties, cooperation or business relationship with any registered intermediary. Registration approval also did not constitute JPJ’s endorsement, recommendation or guarantee of the services offered by the intermediary.

“JPJ will also not be responsible for any losses, fraud, additional charges or disputes arising from private transactions between customers and registered intermediaries.

“In this regard, the public is advised to remain vigilant and prioritise the department’s official channels, such as the MyJPJ application, the JPJ Public Portal, service counters and other official channels provided, to avoid any unwanted risks,” he said.

Aedy Fadly said the initiative reflected JPJ’s continued commitment to strengthening integrity, transparency and service delivery efficiency, while ensuring that customers’ interests remained a priority.

On the upgraded Perlis JPJ counters, he said the office now had a more modern, orderly and conducive environment following upgrading works under the 13th Malaysia Plan (13MP), which were completed in five months against the target of six months.

Aedy Fadly said the improvements were expected to benefit about 400 customers who visited the office daily, while providing staff with a more organised and comfortable working environment. — Bernama

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从 1 月 1 日起，马来西亚陆路交通局 (JPJ) 将只允许注册和批准的中介机构代表客户在马来西亚所有 JPJ 办事处进行交易。

注册将于 11 月 1 日通过在线平台开放，每位中介机构将获得有效期为两年的数字身份标识。

陆路交通局澄清，既不认可也不保证中介机构的服务，并建议公众使用陆路交通局的官方渠道以避免风险。

此外，陆路交通局还公布了玻璃市办事处的升级改造计划，旨在改善客户和员工的体验。

亚陆，10 月 12 日讯——自 1 月 1 日起，只有注册为中介机构并获得陆路运输局 (JPJ) 批准的个人或公司代表才能在全国所有 JPJ 办事处和分支机构代表客户进行交易。

陆路交通局总监拿督艾迪·法德利·拉姆利表示，这项要求旨在以更加系统、透明和诚信的方式监管中介服务。

他表示，从11月1日起，可以通过该部门提供的在线平台注册成为陆路交通局认可的中介机构。

“根据该部门的条款和规定，每个获准注册的中介机构都将获得一份带有序列号的官方数字身份证明文件，有效期为两年。”他今天在视察了新升级的玻璃市陆路交通局（JPJ）办事处柜台后举行的新闻发布会上表示。

Aedy Fadly表示，此项措施的实施并不意味着陆路交通局与任何注册中介机构存在任何联系、合作或业务关系。注册批准也不构成陆路交通局对该中介机构所提供服务的认可、推荐或担保。

“JPJ 也不会对客户与注册中介机构之间的私人交易中产生的任何损失、欺诈、额外费用或纠纷负责。

“在这方面，建议公众保持警惕，优先使用该部门的官方渠道，例如 MyJPJ 应用程序、JPJ 公共门户网站、服务柜台和其他官方渠道，以避免任何不必要的风险，”他说。

Aedy Fadly表示，该举措体现了JPJ持续致力于加强诚信、透明度和服务效率，同时确保客户的利益始终是首要任务。

他谈到升级后的玻璃市陆路交通局柜台时表示，经过第十三个马来西亚计划（13MP）下的升级改造，该办事处现在拥有更加现代化、有序和舒适的环境，升级改造工程在五个月内完成，比六个月的目标提前完成。

艾迪·法德利表示，这些改进措施预计将使每天到访办公室的约400名客户受益，同时也将为员工提供更有条理、更舒适的工作环境。——马新社

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