Singapore tourist says he spent 6 hours looking for booked China hotel, only to be turned away新加坡游客称，他花了6个小时寻找预订好的中国酒店，结果却被拒之门外。
A Singapore man travelling in Shanxi, China, went on a wild goose chase trying to locate his accommodation booked through a travel platform.When he finally succeeded, he was supposedly told the lodging does not accept foreigners.The tourist, surnamed Wu, complained to Shin Min Daily News that he made a $30 booking for the place in Taiyuan city from Sept 28...
A Singapore man travelling in Shanxi, China, went on a wild goose chase trying to locate his accommodation booked through a travel platform.
When he finally succeeded, he was supposedly told the lodging does not accept foreigners.
The tourist, surnamed Wu, complained to Shin Min Daily News that he made a $30 booking for the place in Taiyuan city from Sept 28 to Oct 2 on Agoda.
The 54-year-old, who works as a security guard, claimed the booking platform did not provide the hotel's contact number or full address.
He could only search for its location using its name, Ruiping Hotel.
"After arriving at 8am, I followed the map and went one big round, only to reach another hotel," he said.
Exhausted after the long search, he tried to check in to that hotel but was told they could only host Chinese nationals.
He then found a nearby accommodation for $58.
Wu resumed his search for his original lodging the next morning and finally located it using another navigation map.
But he was shocked to hear he could not stay there too.
"The receptionist told me their signage did not have English and that they could only accept Chinese nationals."
Wu said Agoda's listing did not indicate that foreign guests were not allowed to stay at the property. He later received a refund for the booking.
The travel platform told Shin Min Daily News it regrets the matter and is unable to disclose specific case details for privacy reasons.
Agoda said it has contacted the customer to provide further assistance.
It added that it works closely with accommodation partners to ensure information is clear, accurate, and helpful to travellers. It will follow up with providers to take appropriate measures in necessary situations.
lim.kewei@asiaone.com
一名新加坡男子在中国山西旅行时，通过旅游平台预订的住宿地点却找不到了，真是徒劳无功。
当他最终成功入住时，据说却被告知该住宿地点不接待外国人。
这位姓吴的游客向《新明日报》投诉说，他通过 Agoda 预订了太原市一家酒店，入住时间为 9 月 28 日至 10 月 2 日，价格为 30 美元。
这位 54 岁的保安人员声称，预订平台没有提供酒店的联系电话或完整地址。
他只能通过酒店名称“瑞平酒店”来查找它的位置。
“早上 8 点到达后，我按照地图绕了一大圈，结果却到达了另一家酒店，”他说。
经过长时间的寻找，他筋疲力尽，试图入住那家酒店，但被告知酒店只接待中国公民。
然后他找到了附近一处住宿，价格为 58 美元。
第二天早上，吴继续寻找他原来的住处，最后借助另一张导航地图找到了它。
但他震惊地得知自己也不能留在那里。
前台接待员告诉我，他们的标牌上没有英文，而且他们只接待中国公民。
吴先生表示，Agoda上的房源信息并未注明不允许外国客人入住。他后来收到了预订退款。
该旅游平台告诉《新明日报》，他们对此事深表遗憾，但出于隐私原因，无法透露具体案件细节。
Agoda表示已联系该客户，提供进一步帮助。
该公司补充说，他们与住宿合作伙伴密切合作，确保信息清晰、准确且对旅客有所帮助。必要时，他们将与供应商跟进，采取适当措施。
lim.kewei@asiaone.com