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Malaysia’s consumer empowerment index rises to 70.36pc from 63.1pc in 2020

KUALA LUMPUR, Oct 21 — Malaysian consumers’ empowerment level has improved from moderate to high, with the 2025 Consumer Empowerment Index (CEI) recording an overall score of...

Malay MailMalay Mail2026-10-21 19:36查看原文 ↗

Malaysia's Consumer Empowerment Index increased from 63.1% in 2020 to 70.36% in 2025, reflecting improved consumer knowledge and confidence.

The study showed significant improvements in the Redress Action, Purchase Decision, and Financial Literacy domains, indicating enhanced consumer capabilities in these areas.

The Domestic Trade and Cost of Living Ministry aims to strengthen the Student Consumer Movement to promote consumer education and advocacy among university students.

KUALA LUMPUR, Oct 21 — Malaysian consumers’ empowerment level has improved from moderate to high, with the 2025 Consumer Empowerment Index (CEI) recording an overall score of 70.36 per cent, up from 63.1 per cent in 2020.

Domestic Trade and Cost of Living Minister Datuk Armizan Mohd Ali said the increase of 7.26 percentage points reflected consumers’ growing knowledge, confidence and ability to make informed decisions and take action to protect their rights.

“The increase in the score is not merely a statistical figure, but a true reflection of changes in the attitudes and actions of Malaysians as consumers,” he said in a statement today.

He said the Redress Action domain recorded the largest improvement, rising by 10.74 percentage points to 66.84 per cent, indicating that consumers were becoming more capable of lodging complaints and seeking redress when their rights were infringed.

The Purchase Decision domain improved by 7.11 percentage points to 75.91 per cent, while the Financial Literacy domain rose by 3.97 percentage points to 66.47 per cent.

Armizan said the CEI study assessed consumer empowerment across three key areas: financial literacy, purchase decisions, and understanding and exercising the right to seek redress and compensation.

He said the study was first conducted in 2020 to establish a baseline, with the 2025 CEI serving as a follow-up assessment. Benchmarking against the European Union and South Korea was also undertaken to ensure the study’s standards and quality.

Separately, Armizan said the Domestic Trade and Cost of Living Ministry (KPDN) would continue to strengthen the Student Consumer Movement (GPS) as a platform for consumer education and advocacy among students at higher education institutions (IPT).

He said 196 GPS clubs had been registered nationwide, with students helping to raise awareness of consumer rights and responsibilities while promoting smart, ethical and responsible consumption.

The 2026 National Student Consumer Movement Assembly, held at the Universiti Pertahanan Nasional Malaysia (UPNM) from Oct 19 to 21, brought together 200 participants from 100 higher education institutions.

Activities included the GPS Exploration Challenge 2026, field visits with KPDN Kuala Lumpur enforcement officers, knowledge-sharing sessions, GPS Idea Lab presentations and the presentation of Food Bank Assistance Grants (i-FB). — Bernama

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马来西亚消费者赋权指数从 2020 年的 63.1% 上升至 2025 年的 70.36%，反映出消费者知识和信心的提高。

该研究显示，消费者在补救措施、购买决策和金融素养方面均有显著提高，表明消费者在这些方面的能力有所增强。

国内贸易及生活成本部旨在加强学生消费者运动，以促进大学生消费者教育和权益倡导。

吉隆坡，10 月 21 日讯——马来西亚消费者的赋权水平已从中等提升至高水平，2025 年消费者赋权指数 (CEI) 的总体得分达到 70.36%，高于 2020 年的 63.1%。

国内贸易及生活成本部长拿督阿米赞·莫哈末·阿里表示，7.26个百分点的增长反映了消费者知识、信心和能力的提高，他们能够做出明智的决定并采取行动保护自己的权利。

“评分的提高不仅仅是一个统计数字，而是马来西亚消费者态度和行为变化的真实反映，”他今天在一份声明中表示。

他表示，“补救措施”领域的改善最为显著，上升了 10.74 个百分点，达到 66.84%，这表明消费者在权利受到侵犯时，越来越有能力提出投诉并寻求补救。

购买决策领域提高了 7.11 个百分点，达到 75.91%；金融素养领域提高了 3.97 个百分点，达到 66.47%。

Armizan 表示，CEI 的研究从三个关键领域评估了消费者赋权：金融知识、购买决策以及理解和行使寻求补救和赔偿的权利。