OCBC mobile, internet banking services being restored progressively: Spokesperson华侨银行手机银行和网上银行服务正在逐步恢复：发言人
OCBC customers could not access mobile and internet banking services this afternoon.They were also unable to use the Paynow services during lunch hour.OCBC said on its Facebook page that it is working to resolve the issue and the services are being "restored progressively".As at 1pm, more than 700 reports were sighted on Downdetector.In a media reply, an OCBC spokesperson said:...
OCBC customers could not access mobile and internet banking services this afternoon.
They were also unable to use the Paynow services during lunch hour.
OCBC said on its Facebook page that it is working to resolve the issue and the services are being "restored progressively".
As at 1pm, more than 700 reports were sighted on Downdetector.
In a media reply, an OCBC spokesperson said: "Some customers faced intermittent slowness accessing our mobile and internet banking services earlier this afternoon."
Services have since been progressively restored, while ATM and card services have not been affected.
OCBC assures users that their funds are safe and that no customer data has been compromised.
"We apologise for the inconvenience and would like to thank our customers for their patience and understanding."
swetha.sundararajan@asiaone.com
今天下午，华侨银行客户无法使用手机银行和网上银行服务。
他们在午餐时间也无法使用 Paynow 服务。
华侨银行在其脸书页面上表示，正在努力解决该问题，服务正在“逐步恢复”。
截至下午 1 点，Downdetector 上已收到 700 多份报告。
华侨银行发言人在回复媒体时表示：“今天下午早些时候，部分客户在使用我们的手机银行和网上银行服务时遇到了间歇性速度缓慢的问题。”
各项服务已逐步恢复，而自动取款机和银行卡服务未受影响。
华侨银行向用户保证，他们的资金安全无虞，没有任何客户数据遭到泄露。
“对于由此造成的不便，我们深表歉意，并感谢各位顾客的耐心和理解。”
swetha.sundararajan@asiaone.com