'It wasn't just a gym': True Fitness members react to abrupt closure, some seek refunds

The Consumers Association of Singapore says it has received 28 complaints from affected members.

A sign outside the True Fitness gym in Great World shopping mall on Sep 11, 2026 says that the tenancy has been forfeited. (Photo: CNA)

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SINGAPORE: True Fitness and True Yoga’s abrupt closure on Friday (Sep 11) morning caught members by surprise, with several turning up at outlets to confirm the news.

Some expressed resignation, citing gyms and other retail businesses that have shuttered suddenly in the past. Others said they would try to recoup fees for the unused portions of their memberships or packages.

One member told CNA she paid over S$6,000 (US$4,700) for a “lifetime” membership eight years ago, which gave her access to True Fitness clubs across Asia. The 43-year-old starts every morning with a workout at a True Fitness gym.

“Suddenly, I feel lost. Like I woke up – what am I going to do this morning? I think a lot of people feel that way,” she told CNA outside the True Fitness gym at Great World shopping mall.

CNA Games Guess Word Crack the word, one row at a time Buzzword Create words using the given letters Mini Sudoku Tiny puzzle, mighty brain teaser Mini Crossword Small grid, big challenge Word Search Spot as many words as you can Show More Show Less “It’s sad because we forged a lot of friendships in this gym,” she added. “Most of the sentiments of the members here (are) it wasn’t just a gym, it was really considered home.” She decided to check the outlet, which is the nearest to her home, after hearing chatter about the closure among members on Thursday night, and seeing the news on Friday morning. True Group operates 10 fitness centres in Singapore across three brands: True Fitness, TFX and Yoga Edition. Its parent company is Hong Kong-listed Kontafarma China Holdings, which filed a bourse listing on Thursday night stating that the directors of True Fitness and True Yoga in Singapore were unable to continue business due to their liabilities. The company cited "unprecedented" challenges including competition from boutique gyms, exercise facilities in condominiums and private residences, and the rise of digital training options. The fitness centres are closing as part of the liquidation process, with insolvency practitioners provisionally appointed. True Group, which was established in Singapore in 2004, earlier pulled out of Malaysia and Thailand in 2017, and Taiwan in 2025. The mismanagement of the closures of the Malaysia and Thailand businesses was the subject of a lawsuit in Singapore, which True Fitness and True Yoga won against True Group's founder and then-CEO in 2022. A High Court judge found that Mr Patrick John Wee Ewe Seng, who is no longer CEO, had allowed the sale of long-term memberships while knowing that they faced impending closure.

“It’s sad because we forged a lot of friendships in this gym,” she added. “Most of the sentiments of the members here (are) it wasn’t just a gym, it was really considered home.”

She decided to check the outlet, which is the nearest to her home, after hearing chatter about the closure among members on Thursday night, and seeing the news on Friday morning.

True Group operates 10 fitness centres in Singapore across three brands: True Fitness, TFX and Yoga Edition. Its parent company is Hong Kong-listed Kontafarma China Holdings, which filed a bourse listing on Thursday night stating that the directors of True Fitness and True Yoga in Singapore were unable to continue business due to their liabilities.

The company cited "unprecedented" challenges including competition from boutique gyms, exercise facilities in condominiums and private residences, and the rise of digital training options.

The fitness centres are closing as part of the liquidation process, with insolvency practitioners provisionally appointed.

True Group, which was established in Singapore in 2004, earlier pulled out of Malaysia and Thailand in 2017, and Taiwan in 2025.

The mismanagement of the closures of the Malaysia and Thailand businesses was the subject of a lawsuit in Singapore, which True Fitness and True Yoga won against True Group's founder and then-CEO in 2022.

A High Court judge found that Mr Patrick John Wee Ewe Seng, who is no longer CEO, had allowed the sale of long-term memberships while knowing that they faced impending closure.

A notice of closure outside thte True Fitness outlet at Millennia Walk.

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When CNA arrived at the Great World outlet at about 10am, representatives of the landlord were inside the unit, with no gym employees on site. A sign outside stated that the landlord, GWC Commercial, had re-entered the premises and the tenancy was forfeited as a result.

It was a similar picture at Millennia Walk, where True Group's exercise facilities take up more than 41,000 sq ft on the mall's second floor. No employees were present on Friday morning, and a sign at the entrance listed email addresses for members to contact the provisional liquidators.

At Great World, the 43-year-old True Fitness customer told CNA that members had been told by staff about a month ago that the outlet's last day would be Sep 13 due to "lease alignment" issues. But members had thought they would be able to continue exercising at other outlets.

While she felt newer members should seek refunds, she said it was "not worth the effort" for her to try to recoup some of her fees.

Accountant Rita Carolina, 45, who regularly took yoga and pilates lessons three to four times a week during her lunch hour, stopped by the Millennia Walk outlet on Friday to see the shuttered facilities.

She told CNA that it was not just members but instructors who were caught off-guard by the closure.

Her three-year Yoga Edition membership is nearing its November expiry, but she had recently paid over S$1,000 for 50 pilates sessions, of which she has used only about half. She is considering whether to try to get some money back for the unused classes.

Retiree Eddy Koh, 65, paid S$2,640 upfront in June for a two-year True Fitness membership with one year of complimentary access.

"I thought that because they've been around for so long, they will be very reliable," he said, adding that he had also had a good experience at the group's TFX gym some years ago.

“They were still collecting membership, encouraging everyone to join even though they knew that they were in dire straits already.”

Mr Koh said he was pessimistic about his chances of a refund under consumer protection laws, but would contact True Fitness regardless to try to recoup some losses.

He has also resolved to keep to year-long or monthly memberships at his next gym.

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新加坡消费者协会表示，已收到受影响会员的28起投诉。

2026年9月11日，大世界购物中心True Fitness健身房外的告示显示，该健身房已收回租约。（图片：CNA）

这段音频是由人工智能工具生成的。

新加坡：True Fitness 和 True Yoga 于周五（9 月 11 日）上午突然关闭，令会员们感到意外，许多会员到店确认了这一消息。

一些人表示无奈，并列举了过去健身房和其他零售企业突然倒闭的例子。另一些人则表示，他们将尝试追回未使用会员资格或套餐部分的费用。

一位会员告诉亚洲新闻台（CNA），她八年前花费超过6000新元（约合4700美元）购买了“终身”会员资格，这使她可以自由出入亚洲各地的True Fitness健身俱乐部。这位43岁的会员每天早上都会去True Fitness健身房锻炼。

“突然间，我感到迷茫。就像我醒来后——我今天早上要做什么？我想很多人都有这种感觉，”她在Great World购物中心的True Fitness健身房外告诉CNA。

CNA游戏 猜词游戏 逐行破解单词 流行词游戏 用给定的字母组成单词 迷你数独 小谜题，脑力挑战 迷你填字游戏 小方格，大挑战 单词搜索 尽可能多地找出单词 显示更多 显示更少 “这很令人难过，因为我们在这家健身房结下了很多友谊，”她补充道。“这里的大多数会员都觉得，这里不仅仅是一家健身房，它真的就像家一样。” 周四晚上，她听到会员们议论纷纷，说健身房要关门，周五早上又看到了新闻报道，于是决定去离家最近的那家分店看看。True Group在新加坡运营着10家健身中心，旗下拥有三个品牌：True Fitness、TFX和Yoga Edition。其母公司是香港上市的康泰法玛中国控股有限公司，该公司于周四晚间向交易所提交了上市申请，称由于负债，新加坡True Fitness和True Yoga的董事无法继续经营。该公司指出，面临“前所未有”的挑战，包括来自精品健身房、公寓和私人住宅健身设施的竞争，以及数字化训练方式的兴起。作为清算程序的一部分，这些健身中心正在关闭，破产管理人已被临时委任。True Group于2004年在新加坡成立，此前已于2017年撤出马来西亚和泰国市场，并于2025年撤出台湾市场。马来西亚和泰国业务的关闭管理不善曾引发新加坡的一起诉讼，True Fitness和True Yoga于2022年赢得了针对True Group创始人兼时任首席执行官的诉讼。高等法院法官认定，已卸任首席执行官的Patrick John Wee Ewe Seng先生在明知健身中心即将关闭的情况下，仍允许出售长期会员资格。

“这很令人难过，因为我们在这个健身房结下了许多友谊，”她补充道。“这里的大多数会员都觉得，这里不仅仅是一个健身房，它更像是一个家。”

周四晚上，她听到会员们议论纷纷，说这家店要关门了，周五早上又看到了新闻报道，于是决定去离家最近的这家店看看。

True Group在新加坡运营着10家健身中心，旗下拥有True Fitness、TFX和Yoga Edition三个品牌。其母公司是香港上市公司康泰福玛中国控股有限公司（Kontafarma China Holdings），该公司于周四晚间向交易所提交上市申请，称由于负债，True Fitness和True Yoga在新加坡的董事无法继续经营。

该公司指出，面临“前所未有的”挑战，包括来自精品健身房、公寓和私人住宅中的健身设施的竞争，以及数字化训练选择的兴起。

这些健身中心正在关闭，这是清算程序的一部分，破产管理人已被临时任命。

True Group 于 2004 年在新加坡成立，此前已于 2017 年退出马来西亚和泰国市场，并于 2025 年退出台湾市场。

马来西亚和泰国业务关闭管理不善是新加坡一起诉讼的主题，True Fitness 和 True Yoga 在 2022 年赢得了针对 True Group 创始人兼当时的首席执行官的诉讼。

高等法院法官裁定，已不再担任首席执行官的 Patrick John Wee Ewe Seng 先生明知长期会员资格即将关闭，却仍允许出售这些会员资格。

位于 Millennia Walk 的 True Fitness 门店外贴有停业通知。

下次要更加谨慎

CNA记者上午10点左右到达Great World门店时，房东代表正在店内，健身房员工不在场。门外贴着一张告示，称房东GWC Commercial已收回该物业，因此该健身房的租赁权已被终止。

在千禧步道购物中心，情况也类似。True Group的健身设施占据了商场二楼超过41,000平方英尺的面积。周五上午，没有一名员工在岗，入口处的告示牌上列出了供会员联系临时清算人的电子邮件地址。

一位43岁的True Fitness会员告诉CNA，在Great World购物中心，大约一个月前，工作人员告知会员，由于“租赁条款调整”问题，该门店将于9月13日关闭。但会员们当时以为他们可以继续在其他门店锻炼。

她认为新会员应该申请退款，但她表示，对她来说，试图追回部分费用“不值得费这个劲”。

45 岁的会计师丽塔·卡罗琳娜经常利用午休时间每周上三到四次瑜伽和普拉提课，周五她顺道去了 Millennia Walk 分店，却发现那里的设施已经关闭了。

她告诉 CNA，不仅是会员，就连教练们也对这次停业感到措手不及。

她的三年瑜伽会员资格即将于11月到期，但她最近支付了超过1000新元购买了50节普拉提课程，却只上了大约一半。她正在考虑是否要申请退还未使用课程的费用。

65 岁的退休人士 Eddy Koh 在 6 月份预付了 2640 新元，获得了 True Fitness 两年的会员资格，并获赠一年的免费使用权。

“我认为因为他们已经存在很长时间了，所以会非常可靠，”他说，并补充说，几年前他在该集团的 TFX 健身房也有过很好的体验。

“他们明知自己处境艰难，却仍然继续招募会员，鼓励所有人加入。”

Koh先生表示，他对根据消费者保护法获得退款的可能性不大，但他还是会联系True Fitness，试图挽回一些损失。

他还决定在下一家健身房办理年卡或月卡会员。

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