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Singapore banks step up AI use in apps to simplify customer services

SINGAPORE: Tracking your monthly dining, wellness or overseas spending is now as simple as asking a chatbot. With the launch of a new artificial intelligence tool in digital-only lender Trust Bank's app, these once-manual tasks are now fully automated.

The Star MalaysiaThe Star查看原文 ↗
新加坡银行加大人工智能在应用程序中的应用,以简化客户服务

SINGAPORE: Tracking your monthly dining, wellness or overseas spending is now as simple as asking a chatbot. With the launch of a new artificial intelligence tool in digital-only lender Trust Bank’s app, these once-manual tasks are now fully automated.

DBS Bank and OCBC Bank plan similar rollouts later this year. These AI-fuelled upgrades are the latest attempts by local banks to automate and lift customer service.

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