Royal Thai Army deployed to Suvarnabhumi Airport after baggage chaos gets the better of exhausted staff

September 28, 2026 at 10:42 am

by James Morris and Son Nguyen

in Living , Media , Politics , Thailand

Thailand has called in the military as a crippling baggage backlog grips Suvarnabhumi Airport for a third day. Defence Minister Lt Gen Adul Bunthamcharoen is heading there Monday as troops join exhausted Thai Airways staff moving stranded luggage. Flooding stopped replacement crews reaching work, while some baggage carts were unavailable. Passengers have waited up to six hours, while others flew on without their checked bags. Thai Airways has drafted office and management staff into the operation and sought Royal Thai Air Force help. Meanwhile, delayed luggage is being sent to homes and hotels. Suvarnabhumi remains open and flights continue. However, officials warn clearing the baggage backlog could take another two to three days.

Defence Minister Lt Gen Adul Bunthamcharoen sends troops into Suvarnabhumi as passengers wait six hours for bags. The flood-hit backlog may take another 2–3 days to clear. ( Source: Matichon )

Thailand’s military is being deployed to Suvarnabhumi Airport as a major baggage backlog enters its third day. Severe flooding has crippled Thai Airways ground handling and prevented workers from reaching the airport.

As a result, some passengers have waited between four and six hours for their luggage. Others have continued their journeys without their checked bags. Military personnel are now being sent in to help clear the mounting backlog. However, officials warn normal baggage operations could still take another two to three days.

Defence Minister Lt Gen Adul Bunthamcharoen announced the intervention at Government House on Monday morning. He spoke at 8.05 am on September 28 as flood operations continued across Bangkok and surrounding provinces.

Notably, Lt Gen Adul said he would personally travel to Suvarnabhumi later on Monday. He had received information directly from Thai Airways and Tourism and Sports Minister Surasak Panjaroenworakul.

Military now heads to Suvarnabhumi as flood-hit staffing leaves passenger baggage stranded for days

The reports concerned passenger luggage stranded within the airport baggage system. Crucially, there were insufficient workers available to retrieve and move the bags. “Today I will be travelling to Suvarnabhumi Airport,” Lt Gen Adul said. “I have received information from Thai Airways and the Minister of Tourism and Sports regarding passengers’ luggage stuck on the conveyor belt.” He said military personnel would be brought in to assist.

The intervention adds emergency manpower to an airport operation already struggling with severe staffing problems. Meanwhile, the disruption has continued since Saturday, September 26. Flooding across Bangkok and surrounding areas prevented significant numbers of Thai Airways ground-handling employees from reaching Suvarnabhumi. Some baggage carts were also unavailable during the disruption.

Consequently, remaining ground crews faced rising workloads with fewer workers and reduced equipment. The problems affected baggage from both arriving and departing flights. Yet Suvarnabhumi itself remained open and aircraft continued operating. This created another problem because luggage kept entering an already strained handling system.

In parallel, workers who had reached Suvarnabhumi faced increasingly long shifts. Replacement employees were unable to reach the airport through flooded areas. Staff from previous shifts therefore remained at work to keep baggage operations moving. The available workforce came under mounting pressure as luggage continued accumulating.

Thai Airways now calls in extra staff and military help as passengers wait up to six hours for bags

Tourism and Sports Minister Surasak Panjaroenworakul later inspected conditions at the airport. During that visit, he was told some passengers had waited four to six hours. The staffing shortage had become a central problem in the baggage operation. Thai Airways therefore began pulling personnel from elsewhere within the company.

In response, office workers and management personnel were assigned to help move passenger luggage. These employees joined existing ground crews as the airline tried to reduce the backlog. Nevertheless, the scale of the disruption forced Thai Airways to seek additional manpower outside the company.

Mr Surasak said Thai Airways had requested assistance from the Royal Thai Air Force. Subsequently, Lt Gen Adul confirmed military personnel would be taken to Suvarnabhumi. Their immediate task will involve moving luggage stranded during the ground-handling disruption. The deployment adds military manpower to the airline’s existing emergency response.

Even so, officials do not expect the backlog to disappear quickly. Current estimates suggest clearing accumulated baggage could require another two to three days. Moreover, the timetable depends heavily on flood conditions improving around the airport. Normal operations also require ground-handling employees to regain reliable access to Suvarnabhumi.

Flights continue at Suvarnabhumi as Thai Airways offers home delivery for delayed passenger bags

For now, flights continue despite the baggage difficulties. The main breakdown has centred on ground handling rather than runways or passenger terminals. Earlier inspections also found that the passenger terminal had not become critically overcrowded. Nevertheless, individual passengers have faced severe disruption after arriving at the airport.

Some travellers have remained at baggage reclaim for four to six hours. Separately, others have left Suvarnabhumi without their checked luggage. Thai Airways has therefore introduced arrangements allowing affected passengers to register before leaving. Their delayed bags can then be delivered to their homes or hotels.

As part of this response, Mr Surasak proposed introducing a QR-code registration system. The system could allow affected travellers to register before leaving their aircraft. Passengers could then avoid lengthy queues at baggage service counters. Instead, Thai Airways could process and deliver their luggage later.

The proposal is intended to reduce pressure inside the terminal while baggage teams work through accumulated luggage. At the same time, arriving aircraft continue adding new bags to the system. Ground crews must therefore process new baggage while clearing luggage delayed during earlier shifts.

Military expands flood response across Bangkok and nearby provinces as camps open for vehicle parking

On another front, the military operation at Suvarnabhumi forms part of a broader flood response. Lt Gen Adul said deployments were being divided between Bangkok and surrounding provinces. In the capital, personnel and equipment have already been sent into flood-hit districts. Mobile field kitchens have also reached almost all evacuation shelters requiring military assistance.

In particular, Lt Gen Adul identified Lat Krabang and Khlong Chan among areas receiving support. Military resources are being deployed where assistance has been requested or considered necessary. Equipment and personnel remain available as emergency operations continue across the capital.

Beyond Bangkok, military deployments are also underway in surrounding provinces. Lt Gen Adul identified Sa Kaeo, Prachinburi and Samut Prakan among areas receiving assistance. Personnel and equipment are being deployed through disaster relief centres within each military region. Additionally, military camps have been opened for residents needing somewhere to park vehicles.

“All military camps are open as parking areas for vehicles,” Lt Gen Adul said.

Flood victims can contact nearby military units as Suvarnabhumi struggles with reduced baggage crews

The Defence Minister also addressed emergency arrangements for people seeking military assistance. Primarily, requests should pass through directors of the relevant disaster relief centres, he said. Military unit commanders are stationed alongside district directors in affected districts and provinces. This structure allows requests to reach personnel already coordinating local flood operations.

At the same time, residents can contact nearby military units directly. Lt Gen Adul said people could telephone whenever they knew of a military unit close to them. The Defence Minister said this remained available alongside the disaster relief centre system.

At Suvarnabhumi, however, military personnel face an unusual operational problem. The airport remained functional while flooding outside disrupted the workforce required to handle baggage. Aircraft could therefore keep arriving while available ground-handling manpower fell. That imbalance allowed luggage to accumulate despite continued airport operations.

Furthermore, the problem was not confined to passengers arriving in Bangkok. Departing travellers also encountered baggage disruption as crews struggled with the workload. Some passengers eventually continued overseas without their checked luggage. Meanwhile, unavailable baggage carts added another constraint to the reduced workforce.

Military joins Thai Airways baggage operation as officials say the scale of the backlog remains unknown

Against that background, Thai Airways moved office and management employees into the physical baggage operation. The airline also kept available workers on extended shifts when replacements could not arrive. Still, the backlog continued growing sufficiently to require outside assistance.

Monday’s military deployment therefore adds another layer to the recovery operation. Defence Ministry personnel will work alongside Thai Airways staff to move accumulated luggage. Lt Gen Adul’s planned visit also places the Defence Minister directly at Suvarnabhumi during the response.

So far, neither the Defence Ministry nor Thai Airways has confirmed how many military personnel will participate. Likewise, no official figure has been released for the total number of stranded bags. The overall backlog therefore cannot yet be measured through a confirmed baggage count.

By contrast, passenger waiting times have been publicly identified. Some travellers have faced delays reaching four to six hours before retrieving their luggage. Officials have also provided a timetable for clearing the wider backlog. They currently expect the operation could require another two to three days.

Thai Airways combines military help and delayed bag delivery as floodwaters keep workers from airport

Accordingly, Thai Airways is combining internal manpower, military assistance and delayed baggage delivery. Office and management employees have already joined the baggage operation. Military personnel are now being added. Passengers unable to wait can register their details and receive luggage later.

The proposed QR-code system could further accelerate that process. It could also move passenger registration away from already pressured baggage service counters. Meanwhile, Thai Airways would continue tracing and processing delayed bags after travellers leave the airport.

Operationally, the central difficulty remains access to the airport workforce. Floodwaters prevented many employees from reaching Suvarnabhumi despite the airport itself remaining functional. Consequently, baggage capacity fell while flights and luggage continued moving through the airport.

As conditions improve, normal staffing should gradually return. Until then, military personnel will supplement Thai Airways workers attempting to clear the accumulated baggage. The airport will simultaneously continue handling arriving and departing flights.

Troops reinforce Thai Airways at Suvarnabhumi as wider military flood relief continues across region

More broadly, the deployment comes while military units remain engaged across flood-hit areas. Personnel are operating in Bangkok, Sa Kaeo, Prachinburi and Samut Prakan. Field kitchens are supporting evacuation shelters, while military camps are providing vehicle parking.

Inside Suvarnabhumi, however, the immediate mission is more specific. Military personnel will help retrieve and move luggage stranded during the baggage-handling breakdown. Thai Airways employees will continue working alongside them while the airline processes delayed bags.

The operation follows three days of disruption triggered by severe flooding across Bangkok and surrounding areas. Suvarnabhumi remains open, but baggage handling has suffered from staff shortages and unavailable equipment. Passengers have consequently faced waits reaching six hours.

Now troops are being brought into Thailand’s principal international airport to help attack the backlog. Thai Airways has already mobilised its own office and management staff for the same task. Even with that reinforcement, officials expect baggage clearance could take another two to three days.

Bangkok airports open and flights running but there are delays and baggage issues at Suvarnabhumi

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James Morris is a pename for an international writer based in Bangkok who works on various international news media. He is a sub editor with the Thai Examiner news website since it began in 2015. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. He commenced working with the Thai Examiner News Desk in May 2018.

All posts by James Morris and Son Nguyen

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2026年9月28日上午10:42

作者：詹姆斯·莫里斯和孙阮

在生活、媒体、政治、泰国

由于行李积压严重，素万那普机场已连续三天陷入瘫痪，泰国已请求军方介入。国防部长阿杜尔·本塔姆查伦中将将于周一前往机场，与疲惫不堪的泰国航空公司工作人员一起搬运滞留行李。洪水阻碍了接替人员的上班，部分行李车也无法使用。乘客等待时间长达六个小时，而另一些乘客则在没有托运行李的情况下登机。泰国航空公司已调集办公室和管理人员参与救援行动，并请求泰国皇家空军的协助。与此同时，延误的行李正被送往乘客家中和酒店。素万那普机场目前仍保持开放，航班也继续运行。然而，官员警告称，清理行李积压可能还需要两到三天的时间。

国防部长阿杜尔·本塔姆查伦中将派遣部队进入素万那普机场，乘客已等待六小时才能取回行李。受洪水影响的行李积压可能还需要2-3天才能清理完毕。（来源：Matichon）

由于行李严重积压已持续三天，泰国军方已部署至素万那普机场。严重的洪水瘫痪了泰国航空公司的地面服务，并导致工作人员无法抵达机场。

因此，一些乘客等待行李的时间长达四到六个小时。另一些乘客则在没有托运行李的情况下继续他们的旅程。目前，军方已派出人员协助清理日益严重的行李积压。然而，官员警告称，正常的行李处理流程可能还需要两到三天才能恢复。

国防部长阿杜尔·本塔姆查伦中将周一上午在总理府宣布了这一干预措施。他于9月28日上午8点05分发表讲话，当时曼谷及其周边府的防洪行动仍在继续。

值得注意的是，阿杜尔中将表示他将于周一晚些时候亲自前往素万那普机场。他已直接从泰国航空公司和旅游与体育部长素拉萨·潘加罗恩沃拉库尔处获悉了相关信息。

由于洪水导致人员短缺，旅客行李滞留数日，军方已前往素万那普机场。

报道称，部分旅客行李滞留在机场行李系统中。关键是，人手不足，无法及时取回和搬运这些行李。“今天我将前往素万那普机场，”阿杜尔中将表示，“我已收到泰国航空公司和旅游与体育部长的通报，称部分旅客行李滞留在传送带上。” 他表示，将调派军方人员协助处理。

此次增援行动为本已人手严重不足的素万那普机场运营增添了紧急人力。与此同时，自9月26日星期六以来，机场运营中断的情况仍在持续。曼谷及其周边地区的洪水导致大量泰国航空地勤人员无法抵达素万那普机场。此外，部分行李车在中断期间也无法使用。

因此，剩余的地勤人员面临着人手减少、设备短缺的情况下日益繁重的工作量。这些问题影响了抵达和出发航班的行李处理。然而，素万那普机场本身仍然开放，飞机也继续运营。这又造成了另一个问题，因为行李不断涌入本已不堪重负的处理系统。

与此同时，已抵达素万那普机场的工人面临着越来越长的轮班时间。由于洪水泛滥，接替的员工无法抵达机场。因此，之前轮班的员工不得不继续工作，以维持行李处理流程的正常运转。随着行李的不断堆积，现有劳动力面临着越来越大的压力。

由于乘客等待行李的时间长达六个小时，泰国航空公司已调集额外人员和军队协助。

旅游与体育部长素拉萨·潘加罗恩沃拉库尔随后视察了机场情况。视察期间，他了解到一些乘客已经等待了四到六个小时。人手短缺已成为行李处理的核心问题。因此，泰国航空公司开始从公司其他部门抽调人员。

为应对这一情况，航空公司安排了办公室员工和管理人员协助搬运乘客行李。这些员工与原有的地勤人员一起，努力减少积压的行李。然而，此次延误的规模之大，迫使泰国航空不得不从外部寻求额外的人力支持。

苏拉萨克先生表示，泰国航空公司已请求泰国皇家空军提供援助。随后，阿杜尔中将证实，军方人员将被派往素万那普机场。他们的首要任务是转移因地面服务中断而滞留的行李。此次部署将为航空公司现有的应急响应机制增添军事力量。

即便如此，官员们也不指望积压的行李能很快消失。目前的估计表明，清理积压的行李可能还需要两到三天的时间。此外，清理时间表很大程度上取决于机场周边洪水情况的改善。正常运营也需要地勤人员能够重新可靠地进入素万那普机场。

素万那普机场航班继续运营，泰国航空为延误旅客提供行李送货上门服务。

尽管行李处理出现问题，但目前航班仍在继续。主要故障集中在地面服务环节，而非跑道或航站楼。此前的检查也发现，航站楼并未出现严重拥挤的情况。然而，部分旅客抵达机场后却遭遇了严重的延误。

部分旅客在行李提取处滞留了四到六个小时。另一些旅客则在没有拿到托运行李的情况下离开了素万那普机场。因此，泰国航空推出了相关安排，允许受影响的旅客在离开前进行登记。之后，他们延误的行李可以被送至家中或酒店。

作为应对措施的一部分，苏拉萨克先生提议引入二维码登记系统。该系统允许受影响的旅客在下飞机前进行登记，从而避免在行李服务柜台排长队。泰国航空公司随后可以处理并递送他们的行李。

该方案旨在缓解航站楼内行李处理团队处理积压行李时的压力。与此同时，抵达的航班仍在不断地向系统中添加新的行李。因此，地勤人员必须在处理新行李的同时，还要处理之前班次延误的行李。

军方扩大了曼谷及周边府的防洪应对范围，并开放营地供车辆停放。

另一方面，素万那普机场的军事行动是更广泛洪灾应对行动的一部分。阿杜尔中将表示，部署力量将分散在曼谷及其周边府。在首都曼谷，人员和装备已被派往受灾地区。移动野战厨房也已抵达几乎所有需要军事援助的疏散中心。

阿杜尔中将特别指出，拉卡邦和空占地区是获得支援的地区之一。军事资源正部署到所有提出援助请求或认为有必要援助的地区。随着首都各地紧急行动的继续进行，设备和人员仍然随时待命。

除曼谷外，周边府也已展开军事部署。阿杜尔中将指出，沙缴府、巴真府和北榄府等地区将获得援助。人员和装备正通过各军区内的救灾中心进行部署。此外，军方还开放了营地，供需要停车的居民使用。

阿杜尔中将说：“所有军营都开放作为车辆停车场。”

由于素万那普机场行李搬运人员减少，洪水灾民可以联系附近的军事单位。

国防部长还谈到了寻求军事援助的紧急安排。他表示，援助请求应首先通过相关救灾中心的负责人提交。军事单位指挥官与地区负责人一同驻扎在受灾地区和省份。这种架构确保援助请求能够直接送达已在当地协调防洪行动的人员手中。

与此同时，居民可以直接联系附近的军事单位。阿杜尔中将表示，民众只要知道附近有军事单位，就可以打电话联系。国防部长表示，这项服务与灾害救援中心系统并行运作。

然而，素万那普机场的军方人员却面临着一个不同寻常的运营难题。尽管机场外部洪水泛滥，导致地面服务人员短缺，但机场本身仍能正常运转。因此，飞机可以继续抵达，而可用的地面服务人员却在减少。这种供需失衡使得行李在机场持续运营的情况下不断堆积。

此外，问题不仅限于抵达曼谷的旅客。由于工作人员不堪重负，离境旅客也遭遇了行李延误。一些旅客最终甚至在没有托运行李的情况下继续出国。与此同时，行李车的短缺也加剧了人手不足的困境。

军方加入泰航行李清运行动，官员称积压行李的规模仍然未知。

在此背景下，泰国航空将办公室​​和管理人员调派到行李处理一线。当无法安排替补人员时，航空公司还安排现有员工延长轮班时间。尽管如此，积压的行李仍然持续增加，最终需要外部援助。

因此，周一的军事部署为救援行动增添了新的环节。国防部人员将与泰国航空公司工作人员合作，运送积压的行李。阿杜尔中将的此次访问也意味着国防部长将在救援行动期间直接驻守素万那普机场。

截至目前，国防部和泰国航空公司均未确认将有多少军方人员参与此次行动。同样，官方也未公布滞留行李的总数。因此，目前还无法通过确认的行李数量来估算积压行李的总体情况。

相比之下，旅客的等待时间已公开。一些旅客在取回行李前经历了长达四到六个小时的延误。官方也公布了清理积压行李的时间表。他们目前预计这项工作可能还需要两到三天。

由于洪水导致机场工作人员无法通行，泰国航空公司不得不借助军方援助，并导致行李运送延误。

因此，泰国航空正在整合内部人力、军队协助和延误的行李运送服务。办公室和管理人员已参与行李运送工作，目前正在增派军方人员。无法等待的乘客可以登记个人信息，稍后领取行李。

拟议的二维码系统可以进一步加快这一流程。它还可以将旅客登记从目前已不堪重负的行李服务柜台转移出去。与此同时，泰国航空将在旅客离开机场后继续追踪和处理延误的行李。

运营方面，主要困难仍然是机场工作人员的通行。尽管机场本身仍在运转，但洪水阻碍了许多员工抵达素万那普机场。因此，行李吞吐量下降，尽管航班和行李仍在机场内流通。

随着情况好转，正常人员配备将逐步恢复。在此之前，军方人员将协助泰航工作人员清理积压的行李。机场将继续处理进出港航班。

部队增援素万那普机场的泰国航空公司，同时整个地区的军事救灾工作仍在继续。

更广泛地说，此次部署正值军事单位继续在受灾地区开展救援工作之际。人员在曼谷、沙缴府、巴真府和北榄府开展行动。野战厨房为疏散避难所提供支持，军营则提供车辆停放处。

然而，在素万那普机场内，眼下的任务更为具体。军方人员将协助找回和搬运因行李处理系统故障而滞留的行李。泰航员工将继续与他们并肩工作，同时航空公司处理延误的行李。

此前，曼谷及其周边地区遭遇严重洪灾，导致机场运营中断三天。素万那普机场目前仍保持开放，但由于人手短缺和设备不足，行李处理受到影响，乘客有时甚至需要等待长达六个小时。

目前，泰国已向其主要国际机场增派军队，以协助解决行李积压问题。泰国航空公司也已调动其办公室和管理人员参与此项工作。即便有了这些增援，官员们预计行李清关仍需两到三天时间。

曼谷机场已开放并有航班运行，但素万那普机场出现延误和行李问题。

曼谷附近北榄府发生洪灾悲剧，一辆汽车被淹，两人触电身亡。

周日曼谷地铁蓝线发生火灾，损失比预想的要严重，工程师们连夜抢修。

泰国国家铁路公司对与上周六曼谷火车事故有关的私人司机提起诉讼。

警方将对58个铁路道口进行审查，此前一起火车与巴士相撞事故造成8人死亡。火车司机曾有吸毒史。

曼谷火车与巴士相撞事故，警方调查重点转向火车司机，目前仍在搜寻遇难者遗体。

曼谷市中心发生火车相撞事故，造成8人死亡。火车撞上一辆堵在路上的公交车。路口护栏未能放下。

在造成32人死亡的高铁事故后，总理呼吁将高铁线路承包商列入黑名单。

周四，一名意大利籍泰国籍老板和其他16人因涉嫌在审计长大楼内造成人员死亡而被捕。

因与乍都乍周末市场大楼倒塌事件有关的被捕男子现在告诉警方，他是中国国家雇员。

曼谷警方逮捕了致命建筑公司的中国老板，调查人员揭开了其欺骗的面纱。

总理下令在七天内逮捕恰图恰克审计署大楼灾难事件的肇事者

乍都乍周末市场大楼倒塌事故造成更多人员死亡，中国企业将面临诸多质疑。

与乍都乍周末市场地震有关的中国钢铁公司面临泰国国家安全局（DSI）调查。部长取消其投资资格。

詹姆斯·莫里斯（James Morris）是一位常驻曼谷的国际作家，笔名，他为多家国际新闻媒体撰稿。自2015年泰国新闻网站Thai Examiner成立以来，他一直是该网站的副编辑。孙阮（Son Nguyen）是一位国际作家和新闻评论员，专长于泰国新闻和时事。他于2018年5月加入Thai Examiner新闻编辑部。

James Morris 和 Son Nguyen 的所有帖子

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