HEAL 15555 crisis line records 267,873 calls for counselling, intervention since Covid‑19 pandemic

The National Mental Health Crisis Line (HEAL 15555) has addressed 518 behavioral crisis cases in the last four years, with 347 involving suicidal ideation and 171 being suicide attempts.

Health Minister Datuk Seri Dr Dzulkefly Ahmad noted successful interventions through partnerships with the police and emergency departments.

The service logged 267,873 calls in total, predominantly offering emotional support, and is seen as increasingly recognized by the public.

Collaboration with the Ministry of Education aims to improve mental health support and literacy in schools, addressing issues like stress and bullying through enhanced counselling services and inter-agency cooperation.

IPOH, Sept 28 — The National Mental Health Crisis Line (HEAL 15555) has intervened in 518 behavioural crisis cases over the past four years, covering suicidal ideation and suicide attempts.

Health Minister Datuk Seri Dr Dzulkefly Ahmad said that of that figure, 347 cases were of suicidal ideation.

“Some 171 suicide attempt cases were referred through MERS999. With cooperation from the Royal Malaysia Police (PDRM) and emergency departments, these individuals were successfully taken to hospital for treatment,” he said.

He said this at a press conference after officiating the national-level launch of World Suicide Prevention Day 2026 at Kolej Poly-Tech MARA here today.

Dzulkefly said the total number of calls received through the line, formerly known as the Psychosocial Support Service Helpline, which was started during the Covid-19 pandemic, stood at 267,873 over the same period.

He said of that total, 220,856 clients (82 per cent) received emotional support assistance, while 47,014 clients (18 per cent) received specific intervention by counselling psychology officers.

He added that the rising number of calls year on year reflects a society starting to open its eyes to the service and to the support system available for those facing mental health issues.

Meanwhile, he said the Ministry of Health (MOH) is working with the Ministry of Education (MOE) to tackle mental health issues among school students that drive suicidal behaviour, including those stemming from stress caused by bullying.

“This includes strengthening counselling services in schools, including screening, referrals and early intervention through the MHPSS (Mental Health and Psychosocial Support) team for individuals, schools or communities affected.

“We are also running the School Health Programme to raise mental health literacy, build healthy coping mechanisms, create an inclusive school environment, and foster inter-agency cooperation, including with PDRM,” he said. — Bernama

Fahmi: Dr Hasmah to be laid to rest beside Endon Mahmood at National Mausoleum

Religious teacher pleads not guilty to sexual assault charges involving 16‑year‑old boy in Ipoh

Tabung Haji opens Haj appeals Oct 2, earlier start gives pilgrims more prep time

在过去的四年里，国家心理健康危机热线（HEAL 15555）处理了 518 起行为危机案例，其中 347 起涉及自杀意念，171 起为自杀未遂。

卫生部长拿督斯里祖基菲里·艾哈迈德医生指出，通过与警方和紧急部门的合作，采取了成功的干预措施。

该服务共记录了 267,873 个电话，主要提供情感支持，并被认为越来越受到公众的认可。

与教育部合作旨在改善学校的心理健康支持和素养，通过加强咨询服务和机构间合作来解决压力和欺凌等问题。

怡保，9月28日讯——国家心理健康危机热线（HEAL 15555）在过去四年中介入了518起行为危机案例，涵盖自杀意念和自杀未遂。

卫生部长拿督斯里祖基菲里·艾哈迈德表示，在这些案例中，有347例是自杀倾向。

他说：“MERS999共接报了171起自杀未遂案件。在马来西亚皇家警察（PDRM）和急诊部门的配合下，这些人被成功送往医院接受治疗。”

他今天在 Kolej Poly-Tech MARA 主持了 2026 年世界预防自杀日国家级启动仪式后举行的新闻发布会上发表了上述讲话。

祖基菲里表示，在新冠疫情期间开通的这条热线（以前称为心理社会支持服务热线）在同一时期接到的电话总数为 267,873 个。

他说，在这些客户中，有 220,856 名客户（占 82%）获得了情感支持援助，而有 47,014 名客户（占 18%）获得了心理咨询师的专门干预。

他还补充说，每年求助电话数量的增加反映出社会开始关注这项服务以及为面临心理健康问题的人提供的支持系统。

与此同时，他表示，卫生部正与教育部合作，解决导致学生自杀行为的心理健康问题，包括因欺凌造成的压力而引发的自杀行为。

“这包括加强学校的咨询服务，包括通过心理健康和社会心理支持 (MHPSS) 团队为受影响的个人、学校或社区提供筛查、转介和早期干预。

他说：“我们还在推行学校健康计划，旨在提高学生的心理健康素养，培养健康的应对机制，营造包容的校园环境，并促进包括与马来西亚皇家警察在内的各机构间的合作。”——马新社

法赫米：哈斯玛博士将安葬在国家陵墓恩顿·马哈茂德旁边

怡保一名宗教教师对涉及一名16岁男孩的性侵指控拒不不认罪

朝觐基金局于10月2日开放朝觐申请，提前开放让朝觐者有更多准备时间。