SMRT staff member sings ABC song to calm lost teen with special needs, helps reunite him with familySMRT员工唱ABC歌安抚走失的特殊青少年，帮助他与家人团聚。
A 16-year-old with special needs who appeared lost and alone at Holland Village MRT station was reunited with his father about two hours later, after two SMRT staff members stepped in to help him.Station manager Mubarak Haziq and assistant station manager Hajjah Puteri Ruziah were alerted to the teenager by a commuter, according to a Facebook post by SMRT on...
A 16-year-old with special needs who appeared lost and alone at Holland Village MRT station was reunited with his father about two hours later, after two SMRT staff members stepped in to help him.
Station manager Mubarak Haziq and assistant station manager Hajjah Puteri Ruziah were alerted to the teenager by a commuter, according to a Facebook post by SMRT on Wednesday (Sept 30).
The teenager appeared anxious and disoriented, prompting the staff to bring him to the station's WeCare Room.
Haziq and Puteri attended to him while trying to keep him comfortable.
They helped to put plasters on blisters on his feet, and offered him soft toys and drinks.
However, the teenager remained quiet.
Puteri then decided to sing the ABC song to him in an attempt to calm him down. The teenager smiled in response.
While Puteri stayed by his side, Haziq contacted SMRT's Operations Control Centre and alerted colleagues across the rail network, as well as TransCom officers.
A breakthrough came when Haziq spotted a social media post about a missing person, and realised that the teenager could be the person mentioned in the post.
His hunch was correct, and the teenager was eventually reunited with his father about two hours after he was first found at the station.
Reflecting on the incident, Puteri said helping others means doing so "sincerely and wholeheartedly", without expecting recognition or anything in return.
She added that what matters is giving commuters the care they need.
For Haziq, good service starts with patience and empathy, including putting himself in a commuter's shoes and providing the best support possible.
The experience, SMRT said, was a reminder that a little kindness can go a long way.
asyiqin.nadzri@asiaone.com
一名16岁、有特殊需要的少年在荷兰村地铁站迷路，独自一人，大约两小时后，在两名SMRT工作人员的帮助下，他与父亲团聚。
据SMRT周三（9月30日）在Facebook上发布的帖子称，车站经理穆巴拉克·哈齐克和助理车站经理哈贾·普特里·鲁齐亚接到一名乘客的报警后发现了这名青少年。
这名青少年显得焦虑不安，神情恍惚，工作人员便将他带到了车站的“关爱室”。
哈齐克和普特里照顾他，尽力让他感到舒适。
他们帮他把脚上的水泡贴上创可贴，还给他提供了毛绒玩具和饮料。
然而，这名少年始终保持沉默。
于是，普特里决定唱ABC歌给他听，试图让他平静下来。少年听后露出了笑容。
普特里一直陪伴在他身边，而哈兹克则联系了SMRT的运营控制中心，并通知了整个铁路网络的同事以及TransCom的官员。
哈齐克在社交媒体上看到一则关于失踪人口的帖子后取得了突破性进展，他意识到这名青少年可能就是帖子中提到的那个人。
他的预感是正确的，这名少年在车站被发现大约两个小时后，最终与他的父亲团聚了。
普特里在反思这起事件时表示，帮助他人意味着“真诚而全心全意”地去做，不求任何回报或认可。
她补充说，重要的是要给予通勤者所需的关怀。
对于哈齐克来说，好的服务始于耐心和同理心，包括设身处地地为通勤者着想，并提供尽可能最好的支持。
SMRT表示，这次经历提醒人们，一点点的善意就能产生巨大的影响。
asyiqin.nadzri@asiaone.com