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JPJ suspends all MYEG Group services from Oct 5 over unresolved contractual obligations

KUALA LUMPUR, Oct 2 — The Road Transport Department (JPJ) will suspend all of its services offered through the MYEG Group from October 5, citing contractual obligations that...

Malay MailMalay Mail2026-10-02 18:01查看原文 ↗

The Road Transport Department (JPJ) of Malaysia will suspend all services provided through the MYEG Group from October 5 due to unresolved contractual obligations.

The suspension, affecting My E.G.

Sdn Bhd and Zetrix AI Berhad, will shift transactions to official JPJ channels such as counters, the MyJPJ app, and mobile units.

Services impacted include renewals of motor vehicle and driving licenses, among others, while certain transactions will require alternative arrangements.

Despite the suspension, JPJ assures the public of service continuity through its official digital and physical platforms.

KUALA LUMPUR, Oct 2 — The Road Transport Department (JPJ) will suspend all of its services offered through the MYEG Group from October 5, citing contractual obligations that remain unfulfilled or unresolved.

In a statement today, JPJ said the suspension covers My E.G. Sdn Bhd and Zetrix AI Berhad, which act as collection agents on behalf of the department, and will take effect at 12.01am on Sunday.

“The decision was made after taking into account compliance with the terms and conditions stipulated in the agreement, as well as obligations that have yet to be fulfilled or resolved by the companies concerned,” JPJ said.

As a result, all JPJ services currently available through MYEG Group channels will be suspended from October 5.

The department said motorists would still be able to carry out transactions through official and alternative channels, including JPJ counters, the MyJPJ app, its public portal, kiosks, Mobile JPJ units and post offices, depending on the type of transaction.

These include renewals of motor vehicle licences, commonly known as road tax, and driving licences, as well as applications for learner driving licences and the checking and payment of traffic summonses.

Vehicle ownership transfers can meanwhile be carried out through JPJ counters, selected kiosks, the JPJ public portal and eAuto for certain transactions.

JPJ said bookings for the Computerised Highway Code Test, or KPP01, made through MYEG before October 5 would remain valid and could proceed as scheduled.

New bookings from October 5 must instead be made through KPP test centres at driving institutes nationwide.

For non-Malaysians paying traffic summonses at the Malaysia-Singapore border, Mobile JPJ units will be available at the Sultan Abu Bakar Complex and Bangunan Sultan Iskandar in Johor from 8am to 10pm.

MYEG has for years provided online access to a range of government-related transactions, including JPJ services such as road tax and driving licence renewals.

The latest move also comes as more JPJ transactions are available directly through the department’s own digital channels, including the MyJPJ app and public portal.

JPJ urged the public to use the official channels provided to ensure transactions could be carried out smoothly and securely, adding that it remained committed to ensuring continuity in service delivery.

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由于合同义务尚未解决，马来西亚陆路交通局（JPJ）将从10月5日起暂停通过MYEG集团提供的所有服务。

此次停摆影响了我的EG

Sdn Bhd 和 Zetrix AI Berhad 将把交易转移到 JPJ 的官方渠道，例如柜台、MyJPJ 应用程序和移动终端。

受影响的服务包括机动车和驾驶执照的续期等，某些交易将需要另行安排。

尽管暂停运营，但陆路交通局 (JPJ) 通过其官方数字和实体平台向公众保证服务将继续进行。

吉隆坡，10 月 2 日讯——陆路交通局 (JPJ) 将从 10 月 5 日起暂停通过 MYEG 集团提供的所有服务，理由是该集团仍未履行或解决合同义务。

陆路交通局今天发表声明称，此次暂停营业的机构包括代表该部门担任收款代理的 My EG Sdn Bhd 和 Zetrix AI Berhad，暂停营业将于周日凌晨 12 点 01 分生效。

“做出这一决定是考虑到相关公司是否遵守协议中规定的条款和条件，以及相关公司尚未履行或解决的义务，”JPJ表示。

因此，从 10 月 5 日起，所有目前通过 MYEG 集团渠道提供的 JPJ 服务将暂停。