Call centre lines across NHG Health institutions temporarily unavailable; NUH, SGH experiencing system disruptionsNHG Health旗下各机构的呼叫中心线路暂时无法使用；新加坡国立大学医院（NUH）和新加坡中央医院（SGH）系统出现故障。
NHG Health, the National University Hospital and Singapore General Hospital said separately that they were working to resume normal operations.
NHG Health, the National University Hospital and Singapore General Hospital said separately that they were working to resume normal operations.
A view of Tan Tock Seng Hospital.
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SINGAPORE: Call centre lines across institutions under NHG Health were temporarily unavailable on Tuesday (Oct 13).
The National University Hospital (NUH) and Singapore General Hospital (SGH) also said separately that they were experiencing system disruptions.
NHG Health said in a Facebook post that it was working to restore access to the call centre lines.
Four hospitals are under NHG Health: Tan Tock Seng Hospital, Khoo Teck Puat Hospital, Woodlands Hospital and Yishun Community Hospital.
CNA Games Guess Word Crack the word, one row at a time Buzzword Create words using the given letters Mini Sudoku Tiny puzzle, mighty brain teaser Mini Crossword Small grid, big challenge Word Search Spot as many words as you can Show More Show Less The group also manages 10 polyclinics, including Ang Mo Kio Polyclinic and Yishun Polyclinic, and institutions such as the Institute of Mental Health, National Skin Centre and National Centre for Infectious Diseases. CNA's calls to NHG's main contact centre hotline at 10am immediately failed before connecting. Calls to Tan Tock Seng Hospital and Khoo Teck Puat Hospital also failed to connect, though a call to the Institute of Mental Health connected successfully. Tan Tock Seng Hospital said in a Facebook post that patients visiting its clinics and pharmacy may experience longer waiting times while the call centre lines are down. NHG Health said patients and members of the public may visit its websites and the HealthHub and NHG Health app for assistance. "We are sorry for the inconvenience caused. We seek your understanding and patience during this time," NHG Health said. Separately, NUH said in a Facebook post that it is "experiencing a system downtime" and that delays were expected for its patients. "Business continuity measures and downtime processes are in place," NUH said. "We thank our patients for their patience and understanding as we work to minimise disruption and resume normal operations as soon as possible." SGH also separately said in a Facebook post that it was experiencing a temporary system disruption. The system disruption was affecting some of the hospital's services, including outpatient appointment bookings and changes, visitor registration and billing enquiries. SGH said its call centre remained open but was temporarily unable to process appointment bookings or changes. Visitor registration could also take longer than usual, so patients should allow for additional time when visiting, SGH said. "Our teams are working to restore the affected systems as soon as possible and will provide updates when services resume," SGH said. "We sincerely apologise for the inconvenience and thank you for your patience and understanding."
The group also manages 10 polyclinics, including Ang Mo Kio Polyclinic and Yishun Polyclinic, and institutions such as the Institute of Mental Health, National Skin Centre and National Centre for Infectious Diseases.
CNA's calls to NHG's main contact centre hotline at 10am immediately failed before connecting.
Calls to Tan Tock Seng Hospital and Khoo Teck Puat Hospital also failed to connect, though a call to the Institute of Mental Health connected successfully.
Tan Tock Seng Hospital said in a Facebook post that patients visiting its clinics and pharmacy may experience longer waiting times while the call centre lines are down.
NHG Health said patients and members of the public may visit its websites and the HealthHub and NHG Health app for assistance.
"We are sorry for the inconvenience caused. We seek your understanding and patience during this time," NHG Health said.
Separately, NUH said in a Facebook post that it is "experiencing a system downtime" and that delays were expected for its patients.
"Business continuity measures and downtime processes are in place," NUH said.
"We thank our patients for their patience and understanding as we work to minimise disruption and resume normal operations as soon as possible."
SGH also separately said in a Facebook post that it was experiencing a temporary system disruption.
The system disruption was affecting some of the hospital's services, including outpatient appointment bookings and changes, visitor registration and billing enquiries.
SGH said its call centre remained open but was temporarily unable to process appointment bookings or changes.
Visitor registration could also take longer than usual, so patients should allow for additional time when visiting, SGH said.
"Our teams are working to restore the affected systems as soon as possible and will provide updates when services resume," SGH said.
"We sincerely apologise for the inconvenience and thank you for your patience and understanding."
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NHG Health、新加坡国立大学医院和新加坡中央医院分别表示，他们正在努力恢复正常运营。
陈笃生医院一景。
这段音频由人工智能工具生成。
新加坡：周二（10 月 13 日），NHG Health 旗下各机构的呼叫中心线路暂时无法使用。
新加坡国立大学医院（NUH）和新加坡中央医院（SGH）也分别表示，他们的系统出现了故障。
NHG Health 在 Facebook 上发帖称，他们正在努力恢复呼叫中心线路的接入。
NHG Health旗下有四家医院：陈笃生医院、邱德拔医院、兀兰医院和义顺社区医院。
CNA游戏：猜词游戏（逐行破解单词）、流行词游戏（用给定字母组成单词）、迷你数独（小巧的谜题，却蕴含着巨大的脑力挑战）、迷你填字游戏（小方格，大挑战）、单词搜索（尽可能多地找到单词）。该集团还管理着10家综合诊所，包括宏茂桥综合诊所和义顺综合诊所，以及心理卫生学院、国家皮肤中心和国家传染病中心等机构。CNA上午10点拨打NHG主要联络中心热线电话，一开始就无法接通。拨打陈笃生医院和邱德拔医院的电话也未能接通，但拨打心理卫生学院的电话则成功接通。陈笃生医院在Facebook上发帖称，由于呼叫中心线路故障，前往其诊所和药房就诊的患者可能需要等待更长时间。NHG Health表示，患者和公众可以访问其网站、HealthHub和NHG Health应用程序寻求帮助。 NHG Health表示：“对于由此造成的不便，我们深表歉意。在此期间，敬请各位患者理解并耐心等待。” 新加坡国立大学医院（NUH）也在Facebook上发帖称，其系统出现故障，预计患者就诊会受到延误。NUH表示：“我们已制定业务连续性措施和故障应对流程。感谢各位患者的耐心和理解，我们将努力减少中断，并尽快恢复正常运营。” 新加坡中央医院（SGH）也在Facebook上发帖称，其系统出现暂时性故障。此次系统故障影响了医院的部分服务，包括门诊预约和更改、访客登记以及账单查询。SGH表示，其呼叫中心仍然开放，但暂时无法处理预约或更改。访客登记所需时间也可能比平时更长，因此患者在就诊时应预留更多时间。SGH表示：“我们的团队正在努力尽快恢复受影响的系统，服务恢复后将及时发布最新消息。” “对于由此造成的不便，我们深表歉意，并感谢您的耐心和理解。”
该集团还管理着 10 家综合诊所，包括宏茂桥综合诊所和义顺综合诊所，以及心理卫生学院、国家皮肤中心和国家传染病中心等机构。
CNA上午10点拨打NHG主要联络中心热线电话，但立即接通前就出现故障。
拨打陈笃生医院和邱德拔医院的电话均未接通，但拨打心理卫生学院的电话则成功接通。
陈笃生医院在脸书上发帖称，由于呼叫中心线路故障，前往其诊所和药房就诊的患者可能会遇到更长的等待时间。
NHG Health表示，患者和公众可以访问其网站、HealthHub和NHG Health应用程序寻求帮助。
“对于由此造成的不便，我们深表歉意。在此期间，恳请您的理解和耐心。”NHG Health表示。
另外，新加坡国立大学医院在 Facebook 上发帖称，该院“系统出现故障”，预计患者就医会受到延误。
“我们已制定业务连续性措施和停机应对流程，”新加坡国立大学医院表示。
“我们感谢患者的耐心和理解，我们将努力减少对患者的影响，并尽快恢复正常运营。”
SGH还在Facebook上单独发帖称，其系统暂时出现故障。
系统中断影响了医院的一些服务，包括门诊预约和更改、访客登记和账单查询。
新加坡中央医院表示，其呼叫中心仍然开放，但暂时无法处理预约或更改。
新加坡中央医院表示，访客登记所需时间可能比平时更长，因此患者在就诊时应预留更多时间。
“我们的团队正在努力尽快恢复受影响的系统，服务恢复后会及时发布最新消息，”新加坡中央医院表示。
“对于由此造成的不便，我们深表歉意，并感谢您的耐心和理解。”
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