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Where is the lift lobby? Newer Build-to-Order HDB void decks are causing confusion among residents, visitors

Newer HDB estates have been designed to offer greater privacy but this has led to awkward public spaces that can be difficult to navigate. Is there a way to find a middle ground?

CNA SingaporeKimberly Lim查看原文 ↗
电梯大堂在哪里?新建的组屋底层架空层让居民和访客感到困惑。

Newer HDB estates have been designed to offer greater privacy but this has led to awkward public spaces that can be difficult to navigate. Is there a way to find a middle ground?

A void deck at BTO estate Alkaff CourtView in Bidadari on Oct 15, 2026. (Photo: CNA/Kimberly Lim)

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Since starting her home-based business two years ago, Ms Nabila Ghani has learnt that delivering baked goods to customers living in Build-to-Order (BTO) estates is no walk in the park.

New estates in Punggol and Bidadari have been the most confusing to navigate for her, and she once took 20 minutes to find the correct lift lobby up to a unit.

"When I'm doing a delivery at newer areas, I always look at Google Maps at least 10 times and find multiple routes in case I get lost," said the 30-year-old, who runs 222 Bakehouse.

It seems that being a resident at one of these estates does not guarantee familiarity either.

Ubi Grove resident Christina Chua, 38, still finds herself taking wrong turns around her estate even after living there for over four years.

Navigation is difficult because blocks in one part of her estate are arranged in a roughly circular formation positioned around a central open space. Meanwhile, blocks in another section of her estate are arranged in rows.

"We started making friends on the neighbourhood Telegram chat but when we tried to visit them, we kept going to the wrong block. Now the first thing we ask them is: 'What colour is your block?'" said the consultant.

As the blocks are painted different shades of green, it's a simpler visual cue, she said. But she's realised that going by colour isn't foolproof either.

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Housing blocks painted different shades of green at Ubi Grove, a BTO estate. (Photo: CNA/Kimberly Lim)

Blocks 356A to D are all teal, indicating a correlation between colour and block number. Cross over to the next blocks, however, and that logic falls apart.

Blocks 357A and B, as well as 358A and B, are a pale green, while blocks 357C and D, as well as 358C and D, are olive green.

While Housing and Development Board (HDB) flats with long corridors and open, regularly shaped void decks used to be the norm decades ago, modern public housing estates now have a new, distinctive look.

Clean, modern facades often distinguish newer estates, along with their dense, irregularly shaped void decks.

CNA spoke to residents across four BTO estates, who had a variety of complaints ranging from cancellations by lost private-hire drivers to frustrations over circuitous paths, as well as being unable to find the correct lift lobby.

TREADING WINDING PATHS

At Ubi Grove, getting lost is just one of the complaints of residents there.

Their other major gripe is being able to see landmarks such as bus stops and multi-storey car parks in the distance but then encountering bushes or low walls when they try to take the most direct route. Meanwhile, the paved paths to these landmarks are long and meandering.

When the estate first opened up, there was no direct path from Ms Chua's block to the bus stop. Residents had to walk the length of the block to get to the pavement, then double back to get to the bus stop.

"It was so frustrating initially being able to see the bus from my void deck but being unable to run for it," she said.

In true kampung spirit, her neighbours took things into their own hands and laid leftover floor tiles to create a makeshift path.

Authorities repeatedly removed these tiles, but residents were undeterred and a new path would mysteriously reappear.

Ms Christina Chua's neighbours at Ubi Grove made use of tiles left over from their home renovations to create makeshift paths in order for quicker access to a bus stop, she said. (Photo: Christina Chua)

Her request to the authorities to pave a new official path was initially rejected as the walkway would be under a row of windows, which presented a risk of killer litter, said Ms Chua.

Eventually, the Town Council created a path slightly further away, in line with the block's staircase landing instead of under windows.

While Ms Chua said she's satisfied with the new path, she said it would have been simpler if a shelter had been built over the most direct route in the first place.

"It will protect residents from killer litter, right?" she said.

Tampines GreenOpal, bounded by Tampines Streets 95 and 96, is like many other BTO estates: the units are arranged in a butterfly-like cluster, with the front doors of flats facing inwards, while the windows of each flat face outwards.

The void decks take the shape of the units above, and linkways connect each cluster on the ground level.

When marketing executive Uzen Tan first moved into the estate in November last year, he was so frustrated with its layout that he took to social media platform TikTok to air his complaints. His video racked up over 143,000 views.

Nearly a year on, his frustration has waned somewhat, but many of the 31-year-old's complaints remain.

When CNA visited his estate on Oct 15, temporary signs pointed us in the direction of landmarks such as letterboxes, lift lobbies and neighbouring blocks.

Temporary wayfinding signage put up at Tampines GreenOpal, photographed in October, 2026. (Photo: CNA/Kimberly Lim)

The laminated signs have been around since he moved in, said Mr Tan, adding that he is unsure when more permanent signs will be put up.

Mr Tan, who has lived in a number of neighbourhoods, said that it is just "so much easier to get your bearings in older HDB blocks". Meanwhile, he frequently encounters dead ends in his estate.

He added that if he were to strictly follow marked paths around the void decks, he would spend too much time getting to his destination as many of these paths are winding.

Mr Uzen Tan navigating a void deck in Tampines GreenOpal and encountering a dead end on Oct 15, 2026. (Photo: CNA/Kimberly Lim)

Residents end up hopping over low walls and cutting across landscaping to create their own direct paths.

There's another downside to the irregularly shaped void decks that quickly became apparent during CNA's visit.

As we rounded a corner at Mr Tan's estate, there was a near collision between a man pushing a trolley and a woman on a bicycle.

"There's a blind spot here. It's a big problem because I have a young daughter," he said.

Mr Samuel Lim, the founder of Studio Lucidus, a wayfinding advisory practice, summed up the issues that most BTO estates face today.

"The first issue is that you can’t see where you’re going. The second is that even when you can, the built environment doesn’t provide a direct route," he said.

Over at Alkaff CourtView in Bidadari, which was completed in 2020, and Rivervale Shores, which was completed in 2023, housing blocks are situated around an underground car park.

The underground car park offers access to the lift lobby of each block, and blocks are connected via linkways on the car park level, as well as the gardens one floor up.

At both estates, some of the drop-off points are within the underground car park, leading to confusion among visitors and private-hire drivers, said residents.

"Some drivers don't even know that there is this section of the car park back here," said Mr Shafiq, a security manager who has been living at Rivervale Shores for about four years.

Private-hire drivers have cancelled on him before or faced issues finding him, said the 38-year-old, who declined to give his full name. To solve this, Mr Shafiq, whose block is a bit further in, often walks to a different block to wait for private-hire rides.

Mr Syed, 46, another Rivervale Shores resident, said the car park is "like a maze" and difficult to navigate despite the colour-coded pillars and signs.

"You see walls here and there. You can't see the sign of the block," said the food delivery rider, who declined to give his full name.

At Alkaff CourtView, getting lost, it seems, is a common occurrence.

When CNA visited the estate, this reporter paused only for a moment to get her bearings before a resident asked which block she was looking for.

Visual aids such as colour-coded pillars help residents get their bearings at Alkaff CourtView. (Photo: CNA/Kimberly Lim)

Two other residents, Ms Kwek, 34, a nurse, and Ms Yee, 36, a teacher, who declined to give their full names, also said they try to help lost strangers multiple times a week. They even make it a point to take them to their destination because they are likely to get lost with just verbal directions.

Because blocks are situated around the underground car park, it can be confusing to determine which block you're at, as well as where each block ends and the next begins, said Ms Kwek.

Five years after she moved in, she and her family have gotten used to their usual routes, such as going out to a nearby coffeeshop for food, but they still find it difficult to navigate the rest of the estate.

"If we were to meet any Grab drivers or any food delivery guys, and they ask: 'How do I go to this block?' we don't have a ready answer," she said.

Private-hire pickups can be an ordeal sometimes, said Ms Yee. Drivers can end up in the car park, but on the wrong level.

"If you're a first-timer here, you definitely will get lost."

For Ms Annie Seah, a 72-year-old retiree and resident of Alkaff CourtView, navigation is not what she is concerned about.

Instead, she finds the increased privacy and irregular void decks unsettling.

"I don't see people around nowadays. Especially for an elderly person, it gets lonely," she said.

As for her second-floor flat, she said that increased privacy means there are more pillars and walls leading to her front door, which make her feel "unsafe".

"There's a wall outside my door. Sometimes I am scared that people might hide outside and attack me when I come out," said Ms Seah, who lives alone in a two-room senior flat.

THE CHANGING HOUSING NEEDS OF SINGAPOREANS

Back in 1960, when the HDB was established, solving Singapore's housing shortage was the main priority, so building fast and keeping costs low were essential.

The first flats, slab blocks, were efficient to build and helped move people out of slums and squatter settlements into proper housing, but their quirk was the long corridors.

Flats often had living room or bedroom windows looking out onto these corridors. In response to CNA's queries, an HDB spokesperson said that besides privacy concerns, this design also raised concerns about noise and security.

After the slab block came the point block. Flats were placed at the four corners of every floor, eliminating the common corridor. This allowed for more privacy, as well as more natural light and ventilation in each unit.

However, point blocks didn't completely solve privacy concerns as f ront doors would still face common areas, such as lift lobbies, which allowed passers-by to look into the flats, said the HDB spokesperson.

Since the 2000s, HDB has progressively adopted a design with non-corridor views and the front doors of units do not face each other directly, but are either staggered or recessed to provide more privacy, it added.

A linkway connecting blocks of flats at Rivervale Shores. (Photo: CNA/Kimberly Lim)

The spokesperson said that newer HDB blocks adopt a hybrid layout to allow every room in the flat, including the kitchen and service yard, to have its own outward-facing windows.

This facilitates natural ventilation and light, and offers better views from all the bedrooms while allowing for efficient use of the site, it said.

"With these changes, block layouts have become less linear, resulting in less contiguous void deck spaces," HDB added.

Besides flat configurations, the height of blocks also influences the layout of void decks, the spokesperson said.

Taller blocks may require larger supporting columns, additional lift shafts and more space for facilities such as mechanical and electrical rooms, letterboxes, and bicycle parking.

The requirement to provide household shelters in HDB flats since the mid-1990s also means the walls of these shelters have to be extended to the ground level as a structural requirement, it added.

"All these structures and provisions take up more space in the void deck. Nonetheless, where possible, HDB positions the supporting columns towards the edges of the blocks while also clustering service rooms, to reduce obstruction in the void decks," the spokesperson said.

FINDING A MIDDLE GROUND

Is there a middle ground to be found between privacy for individual units and less confusing public spaces?

The challenge for the HDB, it seems, lies in satisfying residents' varied and often competing expectations.

For example, several BTO flat residents who were not satisfied with the way void decks are laid out told CNA that there was not enough privacy for their units.

Ms Chua, the Ubi Grove resident, said: "I don't think there is really even privacy with this flat design. To get to my unit, I pass by five units. And we are door-to-door."

Some of her neighbours' service yards are also visible from the corridors, she added.

Meanwhile, Mr Tan, the Tampines GreenOpal resident, said he'd happily live in a corridor unit if it meant he could return home to an open void deck every day.

Changes to fundamental design aside, residents suggested some fixes to make navigating their estates a little easier, including more blind-spot mirrors in the void deck, more signs to indicate the way out of a void deck, as well as paving more direct paths for residents.

A makeshift path created by Ubi Grove residents. (Photo: CNA/Kimberly Lim)

In response, the HDB spokesperson said that to help with wayfinding, bench ledges and shrubs planted along parts of a block’s perimeter are meant to guide residents along designated pedestrian routes.

Distinctive flooring and ceiling treatments at void decks, block colours, visual motifs and coloured floor tile lines are some of the other interventions in place to help guide residents to lift lobbies and other facilities, it said.

Wayfinding consultant Mr Lim said that helping residents navigate spaces is not just about putting up more signs or visual guides to help them find their way.

He emphasised that wayfinding is also about efficient movement, as well as how one feels when they are navigating a space.

"Blind spots create a lot of tension. They don't allow people to feel confident walking along the corridor. Adding signs may help, but how many twists and turns can you make people go through daily?" he said.

Tampines GreenOpal resident Roland Soh, 70, a retiree, is resigned to having to take some time to "get used to things" around his neighbourhood.

He has come to enjoy taking walks around his estate, even if he occasionally gets lost.

"They say, when life gives you lemons, you make lemonade."

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